API SECURITY SERVICES & INVESTIGATIONS

I hired API security while I was in Columbus to help me at the Quarter Horse Congress show. They were more than happy to book my security officer, and gave me every reason imaginable that they would do a great job. However, that was not the case! Jason, who claimed to be the chief of police in Columbus, Ohio took my cash and sent me a subpar at best what they deemed to be a security officer (instead of himself). The security officer showed up 1/2 hr late, did nothing but talk on his phone, sit down in a chair at the bar or stay outside. He did not watch any of my customers or do anything Security related. I have asked for a refund repeated times but I have been told no, even though nobody showed up for the subsequent shifts that I paid upfront for. PLEASE do not hire this company! They are complete and total scam artists, liars, and horrible business people. I have been trying to resolve this for a month now trying to get a refund due to their non-performance. Had I paid for this on my credit card I would've already had a refund. But since I paid cash, they are refusing to acknowledge the fact that they did nothing on their part to earn it. I would give them zero stars, but it doesn't go any lower than one....BEWARE OF THEM!

After a home fire and first robbery, API Security was hired to keep the house safe. On their first night of duty the house was broken into where robbers took their time going through the house then exiting the house through a dead bolted door which they knocked the lock out and then had to go through plywood screwed over the door. They left by way of the back yard where API guards were told to be stationed. DO NOT USE THIS COMPANY!

An installer came to my home. He proceeded to drill a hole in the hardwood floor and then could not use it. He informed me that my old system only needed a new plug, riped it out and used it's wiring. Once everything was set up, he could not figure out why 'central station' was not receiving the signal. He took out the new keypad I paid for and installed a cheaper model and tried it. Still with no luck, my home was not being monitored. He then informed me that he did not know how to change the master code and other passwords. The system remained unmonitored with the default pass code for one month. In the meantime intruders continued to come in my home. API would not return my calls and only called me after I contacted the attorney general's office. I was told that I would not have to pay for the month of November to compensate for what happened. Monitoring was supposed to be $25 a month. I just received a bill for $133.44 for 2 months service (November and December).