AMERICAN LEAK DETECTION - COLUMBUS

BEWARE - VINYL LINER REPAIR - BEWARE Before you consider calling American Leak Detection for a pool repair, I think it is fair that you know that this company will only guarantee their work for 48-hours. If they leave, and your pool is still losing water, you have 2 days to find out and report it. "What happens if they patch my liner and the patch comes loose on the third day?" Too bad. You just spent $367.00 and have nothing to show for it. "When will they tell me about this policy?" They will tell you after you've paid, not before you've paid. If fact, they won't even tell you in person. It will be in an invoice, that is emailed to you, and in an attached document, in the fine print. "What does this $367 cover?" Not a whole lot. Their tech came over, looked into my pool, and patched a hole near the edge where my deck was, so that he didn't have to get in the water. He said it was a simple fix and that he could probably just charge me for a leak test (which they didn't). He told me that he ran a test, on a day with 20 mph winds and strong gusts, and that my pool was no longer leaking. (I did not get to see these "test" results.) I asked him if he checked for any other leaks - I was told no. I asked if he was going to dive into the pool, and check the perimeter, the seams, the skimmer seal. I was told he was not. He told me he guaranteed his work. He told me to watch it for a few days, make sure that it wasn't leaking, and to give them a call if I had any problems. I immediately marked the water level in the pool, and filled a bucket of water to compare. The water level dropped over half an inch the first day. I marked it again the next day. After a few days, and a couple of days with rain, I checked and I had still lost 3 inches. My bucket had lost 1/4" - I called first thing Monday morning. My pool was still leaking. I was IMMEDIATELY told that they would not do a single thing. They referred me to their policy - 48 hours - and that if the patch doesn't hold they would have to come back out. I was told that they would only come back out for another $367.00 - they will do NOTHING after 48-hours. I however, can GUARANTEE that I will not be calling this company again.

Chuck and Joe did a great job of reinforcing the steps by injecting a filler. They then used epoxy to cover the drill holes and crack. Can hardly notice the steps were worked on the cavity was filled and the steps are now solid. Chuck and Joe we courteous and professional, the also knocked $400 off the original quote as the job did not require as much filler as the thought. Excellent company , would definitely hire again. Tony Worthington

SEE ABOVE, WAS FIXED

They called me ahead of time because they had cancellations so I got an earlier appointment. Everything went fine.

Great! Their advice on the basement issue truly saved me thousands! I am so grateful. I was able to do the necessary work myself with about $50 worth of products I bought from Menards. I had offers from half a dozen companies for that repair that ranged from $1100 to $5000+. With respect to the efflorescence, they seem to have determined the cause correctly. They only needed an hour to diagnose what was going on with both issues. It was money well spent. He did not try to sell me on any additional services.The gentleman was professional, knew what he was doing and was honest.

It didn't. They didn't show up for appointment and never called to let me know they weren't coming. I called and all I got was sorry I don't have anyone to send out now but we can reschedule you for next week. Funny enough I just read the 1st bullet under "Our Pledge" on their website..."Arrive when scheduled". Oops. Inexcusable. Embarrassing customer service.

unknown

See above.

Excellent job done on the work. Once the work was ordered, they excavated in the front yard to a depth of four or five feet in order to access the water supply line where it went underneath the building's foundation/footers. The supply line was cut, a small hole in the utility room floor was hammered out to allow access to the pipe, the old line was pulled out from underneath the home and new water supply line was run in its place. Utility room floor was refilled (cement), the new line was attached to the house's plumbing system, and the front yard was filled back in. (I chose to redo my own landscaping to save a few bucks.) The sanitary drain's leak was also located outside the building, excavated, and repaired. Much closer to the surface, and only took about an hour. Steve and all of his team struck me as very professional and trustworthy. Left them alone at my house doing their work for a large portion of their time here.

They put the chemicals in the pool for winterization and covered it up. They make sure I do not have to drain and refill my pool each time. They are great!

unknown

All of a sudden, my vinyl-lined pool started losing water very rapidly. It had lost 14" in 36 hrs. By the time I got the recommendation from my regular pool repair company to call American Leak Detection, the water level was so low that I could not run my circulating pump to keep the water chlorinated and clear. The person I spoke to on the phone was pleasant and sincere. It was a Tuesday (I noticed the leak on Monday evening) and while she said the next available appointment was the following Monday, she said that someone might be able to come sooner if they got done with another job early. She did not say that I absolutely had to keep the pool clear or else they wouldn't be able to do the work, but I gave an authorization with my credit card to go in whenever they were able and to fix whatever they could. The technician apparently was able to get to my house on Wednesday afternoon. I say apparently because I was not called when they were on their way (as had been promised) so that I could meet them there. And what I heard back from the receptionist after the technician apparently went there was that he "couldn't see a thing" because the water was too murky, but that I was going to need a vinyl liner replacement. This was Wednesday late afternoon, and I was promised a quote by Thursday morning. Thursday afternoon, I got a call asking for my email address to send the quote, and I was also told that they were going to bill me $135 for the service call, but that if I ordered the liner replacement from them I'd get $135 of credit. I was annoyed at being charged $135 for the guy to come by when he had spare time just to take one look and charge me $135 for that. But I was expecting to just have them do the replacement and then get my money back that way. I waited and waited, but never received a quote from American Leak Detection. After the initial "I'll get you a quote by tomorrow morning" I called two other pool companies and they each came over to check it out for FREE and then gave me the estimates by Friday evening. Finally, on Tuesday I decided to just go with one of those other companies. In a nutshell, I've you've got money to burn then you might want to consider American Leak Detection. But they apparently value their own time infinitely more than they value their customer's time, so I wouldn't recommend them. They really should not have charged me for the service call, because they would have had to make the same visit for free to give me an estimate on the liner replacement, they didn't tell me that I needed the pool to be clear (or I would have told them not to come then), and the guy didn't do a darn thing!

They do excellent work in whatever they do.

This was a much more difficult project that was anticipated at the start and the lack of arcitectural drawings showing where the pipe ran was a great handicap. Once we were able to determine the general route of the pipe it became easier. The depth of the pipe under the floor was a complicating factor and the unknown presence of copper tubing in the floor above the water pipe rendered some of the instruments almost useless. Even though this turned out to be a difficult project I am very pleased with the overall performance of the company and especially Paul's performance. We did have a fixed price agreement for completing the work and the company would have honored it had we not insisted on finishing the job on overtime. There were two technicians working during the overtime period of about three hours and I think the $350 surcharge is reasonable for that.

The did a great job! From the initial guy who did the assessment to the crew that did the actual repair, they couldn't have been nicer or more thorough. Although it was a lot of money to have to spend, it had to be repaired. I was very pleased with the job overall. They had to break up part of my driveway to get to the leak and they repaired that very well. I would definitely use them again!

Perfect

He came out, gave me an estimate, and believe it or not he fixed it. I had been stung by two different people who said they could fix it- they took my money and ran. But this guy came out, researched it, fixed it and I'm thrilled to death about it. He even said he would guarantee this for a year. It's an ingroud stainless steal pool, and no one else knew what to do with it. He did his own research, and he did a great job. I'm so pleased with his work.

The problem was fixed smoothly and expertly....very happy with American Leak.

The price was a service call and they spent about an hour here. They were very friendly and easy to talk to and understood the situation. They dressed appropriately.

I called to see how much it would cost to find the leak in my front yard. I was quoted $295. This price seemed too high to me because it was about a third of what the quote was for the repair. I told them that I thought that was too high and I was trying to figure out how long they would be there to justify that price. I was told that they had ''highly sophisticated equipment'' and that their leak detection was guaranteed. I was then told it could possibly take them anywhere from an hour up to four hours to locate the leak. I wonder how ''sophisticated'' the equipment is if it could take up to 4 hours to locate the leak.

The company was great to work with, they were on time knew their stuff and explained in layman terms their results. Overall a very good experience.

unknown

UNPLUGGED LINE, EVEN THOUGH THEIR SERVICE IS NORMALLY LIMITED TO DETECTION AND ANALYSIS ONLY.

DID A REPAIR JOB THAT WAS NO GOOD.

DIDN'T FIND LEAK, MADE PATCHES BUT STILL LEADED. CALLED W/IN 24 HOURS. TOOK WEEKTO GET BACK. GOT BILL FOR $55. CALLED W/IN 48 HRS AS PER GUARANTEE, POOL STILL LEAKS. CHARGED $165 FOR THE FIRST WEEK'S WORK.