AFFORDABLE APPLIANCE SERVICE

Working with Affordable Appliance Service was an awesome experience from start to finish. Mike was very helpful answering questions on the phone and was very accommodating based on my work schedule. Bryan, the Service Tech did an awesome job diagnosing the dryer repair and was able to fix the dryer on the spot. This was a great experience. I will definitely recommend to family and friends.

They were prompt . They came when they said they would come. We are very happy. Scottie was very efficient,knowledgeable and pleasant.

Called several highly rated appliance repair serfvices on Angie's list. We were anxious to get this work done because we were runnning out of clean clothes and really did not want to go to the laundry mat. Jeff was able to come out the same day, even though he would have to come after 6 PM. He was very professional and friendly and explained what the problem was, fixed the problem for a fair price and had us back in business quickly. Highly recommend.

He's really good. He's just and independent guy. He worked on our refrigerator twice and his prices were great and hid timing was perfect. He's very honest, prices are reasonable, punctual, the gentleman himself who I don't know his name he's very congenial.

We have used Affordable Appliance Service for many years to repair various large appliances in our home. We originally got their name from Angie's List. We have always been very highly satisfied with their work. Specifically their promptness, quality of work and pricing. All excellent. However our most recent experience has been less than satisfactory. Our washing machine stopped working. We called AAS and they as usual scheduled an appointment for that evening. We were very pleased. Their technician arrived 90 minutes late, however as they were fitting us in I did not consider that a big deal. I was informed that Jeff Wolfe (owner?) had some health issues and the technician who showed up would be servicing this area for now. As an explanation when we first starting using AAS they had a Columbus address however now they work out of Dayton. Not a big deal, I guess. the technician took a long time trying to take the machine apart but was able to replace the defective part and the machine did work. He unfortunately was unable to put the machine back together. Specifically the top of the machine where all of the controls are was never secured back to the machine and tightly screwed down. Therefore it is wobbly. It was approximately 10:00 PM at this point and everyone wanted this service call to end. When we attempted to schedule a second appointment to complete the repairs no one returned our calls. After approximately a week we did speak to someone and scheduled an appointment. No one showed thus wasting several hours of our time. After several more calls we finally were able to set another appointment for yesterday morning. Once again no one showed up. I will not be using this company any more. I do not trust them to even be in my home. I do wish Jeff Wolfe the best as he was always a good service provider. The new people not so much.

On 1/4/2016, "Scotty" called. I missed his first call, but was able to reach him and he came to the house. He brought a box/part with him into the house, which was interesting since we had not discussed the make/model of the stove. He took things apart that Jeff did not take apart. More than once, he said that he was unfamiliar with this type of stove, it isn't brand new, but it isn't 50 years old either, it's a basic 4 burner gas stove with the broiler at the bottom and a spark ignition. One can google the type, and almost get a diagnosis over the internet. He made a phone call, then asked 'how much money I wanted to put into it." He said the part, which he identified as an ignitor, that was unlike the one he'd brought into the house without a diagnosis, was $250+. I told him that Jeff had identified the same problem, but did so without taking the stove apart, and instead had worked through the broiler area, and, that the ignitor was $139 and tax slightly a year earlier. I asked him how the same part could have doubled in price in less than a year. He mumbled something vague and asked to see the invoice, which I showed him. Then he phoned Jeff, whom he identified as the owner. Jeff attempted to coach him through the fact that the problem location was underneath, and consisted of some type of wires. He repeated that he didn't know/understand how to fix it. When I first showed him the invoice, he said that it was the cost of an ignitor, then when he got off of the phone, he contradicted himself and said that it wasn't an ignitor, but failed to say what it was, because I guess Jeff had to tell him later. Due to my 5 appt., we agreed that he would consult with Jeff. He took a picture of the lower part, and said that he would return on 1/5/2016 between 4 and 6. At 6:10, having not received a call, I called the main number. A woman answered, and I told her told her that Scotty had said he would return between 4-6 and that I hadn't been called. I asked her what had happened. Her response, "I dunno." Then she said he was going to pick up parts. I told her that was not where we left it because he seemed perplexed as to how to fix it at all, let alone which parts were necessary, and that he was going to discuss it with Jeff. She said she didn't know whether he talked to Jeff, didn't know whether he planned to return, in essence-she didn't know anything. This was not an answering service, the number is the same number where I reached Jeff on Sunday evening, and appears to be a land line, probably at their home. Last night I called another company. He returned the call at 7:30 this morning. Unlike Jeff or Scotty, he asked for the model number and said that he would look up the model to identify potential issues and call back within the hour. He called back 30 minutes later, and although many of the parts are no longer available, based on what I described to him, he identified a part that would have to be special ordered. It costs $135, basically the same as Jeff first identified a year ago, not double, as Scotty misidentified on Monday. He is going to make a service call to examine the stove to determine if this is the problem, and if it is, order the part. If not, it probably isn't fixable. Last night I discovered that Scotty took my invoice with the original quote from Jeff. On what basis he believed that he should keep something that did not belong to him-I don't know. The fact of the matter is, that I will never call them again, so he needn't worry about me having 'evidence' that he had inflated the true price by 100%. It would have been helpful if Jeff, if he is the owner, had sent someone knowledgeable about different types of stove technology. Again, I am no expert, but I found the different technologies in an internet search. Scotty incorrectly diagnosed the problem without first seeing it, and then again, once he'd seen it. Had I known that the service technician would have to receive on the job coaching by telephone, I could have called someone else to begin with. Furthermore, he put the parts back together incorrectly and left dirt and debris on the floor. Perhaps they get paid by the job, such that they have no incentive to attempt to repair something that will take longer than the "20 minutes" Scotty estimated over the phone, and prior to ever seeing my stove. Neverthless, it seems to me that if this is Jeff's business, or frankly whomever owns the business, they would be concerned at the fact that most of their recent grades are Fs. I almost didn't call them because of that, but based on my first experience, I called them again. Now I understand why they continue to receive Fs. They may be nice, but nice does not matter if they lack the competence to complete the job professionally. "Nice" really doesn't matter when they don't bother to phone during the designated window, call to say they can no longer come, or have someone answering the phone who can say something other than "I dunno." The only good thing about this experience is that he didn't charge me for the service call--probably because he knew he had no intention of returning. I read another review that said that Jeff has been ill. If so, perhaps he should sell the business, because his 'subs' are damaging his reputation, and once it's gone, he can't get it back.

Our appointment was set for Monday between 10 am and 12 pm. On Saturday I got a call asking if I wanted to move the appointment up to between 3 and 5 on Saturday. I said I was not interested in dealing with a repairman during the Ohio State-Michigan State football game and that I wanted to keep my Monday appointment. On Monday at 10 am I am ready to get minor repairs on 4 appliances. At 11:30 I called the office and was told the repairman was running late and I should expect him at 1:30 or 2. Fine. At 2:30 I called back and was told that the repairman had to respond to an emergency and that he would call as soon as he was finished. At 4:30 I called again and the woman kept on apologizing and making excuses. At 6:00 she called to say the repairman was on his way and would arrive in 30-45 minutes. She also told my wife that she had written our address down wrong, which was news to me because she hadn't mentioned it to me in our multiple calls throughout the day. Since we didn't want to cook in a kitchen with an appliance repairman coming, we called for a dinner delivery. By 7:15 we had received our dinner order, but still no repairman! He was "on his way for an hour and 15 minutes on a 30-45 minute trip! Fully fed up, I formally canceled the appointment. How can I trust the opinion of someone who can't be trusted to even show up? That's a total of nine hours and fifteen minutes of my life I'll never get back. I have a whole list of things I needed to get done today but I put them all on hold while waiting for nobody to come. Obviously we had been lied to repeatedly, and Affordable Appliance Repair is totally disorganized, unprofessional and disrespectful of their customers' time. I only give them an "F" because I didn't have any lower choice.

Arthur repaired our washing machine. A week later, the machine gave the same error message. I called & left a message on both his cell phone and the office phone. More than a week later, I have not even received a return call. Not impressed,

he quoted me $395 to repair, and i asked for an email, or write up or phone call with details so i could confirm with our homeowners policy. i called 4 different times where each time he told me it was on its way and i never received it. Today after 17 days, I am finally giving up and have reached out to another company.

We set up an appointment, between 10 and noon. The repair person did not show. We called in the afternoon and got voice mail, but left a message. Called back later in the day and again got voice mail, and again left a message. Never got a call back. Had to get another company to come.

We noticed a leak in the back of our refrigerator that wasn't just the connection(s). I turned off the water because it was spilling all over the floor, and was able to schedule Affordable for that same evening. They had the best time available and also were the least expensive to make the trip out and do the diagnosis. Scotty relayed that the valve was cracked, had a replacement in the truck, and was done with the complete fix in under an hour. Really great service and communication.

Good overall service call; Had to reboot the software system which had stopped working & unable to start the dishwasher. Had tried everything I knew with no success. The service representative also verbally described how we might do it ourselves next time if we wanted to. Thought overall service to be good, professional, & prompt.

Very prompt. Technician was knowledgeable and repaired my washer.

I called them and explained the situation. They came out the next day, determined the problems and fixed them very professionally.They explained the situation as they worked through it and gave me price information in a timely manner.

They were one of the only people that could service it. Water was spilling and then freezing up. The guy knew what he was doing.

There are great. He is very professional. I will not call anybody else.

The only thing that upset me was that he couldn't take a check and wouldn't take a debit card. He didn't let me know before hand so I had to go out to get cash. He followed me to the bank to get the cash and it made me feel a little uneasy.

They were an hour late in arriving. My window was 1-4 pm and they arrived shortly after 5:00 pm. I had to call to see if they were going to be able to come. Turns out they were training a new employee and that was taking more time. If I had known that, or if they had called to say they were running late, it would have been better. Never-the-less, they did a good job once they were here and the cost did not exceed the estimated price. I will call them in the future; they do good work.

Service was for my tenant so I did not meet the technician in person. My impression was based on my experience as the landlord trying to make the arrangements for my tenant. The problem was the oven was not heating properly. We had the same problem during the warranty period. I gave them the part number, make and model when I called to make the appointment as we were almost positive it was the same problem. I also priced the part at that time but due to busy schedules etc. we decided not to do it ourselves but have someone do it. The appointment was three days out from when I called. The technician did not show up during the window and we had to call them to see where he was. He finally showed up several hours late (after 5 on a Friday) and he did not have the part with him. He left me a voice mail which I returned Saturday morning. The cost of the part was marked up quite a bit. At this point I was already in it for a service call so had him return to install the part first thing Monday. I assume everything is working well as have heard nothing further from the tenant. He took my credit card number over the phone along with my e-mail address but sent no work order or receipt as promised. Called back to request a copy of the work order. More than a week later still have not received it. I understand that the gentlemen who owns the company was not feeling well and had recently been hospitalized. (We were told by the person answering the phone and by the gentleman himself.) Perhaps this was not the normal experience. As mentioned above, I am a landlord and was hoping to find someone I could work with efficiently in the future.

Before even looking for the problem, the technician was able to tell me what the problem was with my refrigerator. He told me that my refrigerator had a part that you cannot even order anymore and that's why it kept freezing up. He was able to clean the part for me and fix my refrigerator. I chose him because of his rating on Angie's List. His number is on my fridge and I would definitely use him again.

The service person was at my home for well over 1 1/2hrs. taking the washer apart, cleaning, and adjusting and replacing whatever part was needed.

Called Friday 2 January around 3 pm and left message about a GE dryer that wouldn't turn on. Jeff called me back about 445 to confirm problem and check parts availability. He was at the house at 5 pm with parts in hand! Great recommendation Angie's list! Quick, professional and efficient!

Very well. Found the issue and fixed it. Not particularly professional in appearance but seemed to know what he was doing.

Everything went well. Dryer worked fine after.

Was early for our appointment, offered many tips on lengthening life of new washer.