Able Roofing

THEY STARTED JOB IN LATE NOVEMBER, 1 MONTH DELAY, BROUGHT A THINNER OSB DECK TO INSTALL AND WOULD NOT BRING THE THICKER WOOD PER CONTRACT, THE ENTIRE CREW SPOKE NO ENGLISH AND COULD NOT COMMUNICATE WITH ME, LEFT NAILS EVERYWHERE. POOR CLEANUP, CALLED THEM BACK TWICE, DAMAGED FRONT GUTTER, DID NOT MAKE GUTTER INSTALLATION UNTIL THE COLD WINTER MONTH OF FEBRUARY. WOULD NEVER USE THEM AGAIN. THEY WERE POLITE, BUT COMMUNICATIONS BETWEEN THEIR ROOF TECHNICIAN AND FIELD MANAGERS WERE POOR. THEY WERE FULL OF EXCUSES AND MY JOB DRAGGED OUT FOR SEVERAL MONTHS.

I WAS HAPPY WITH THE WORK AND HAD NO PROBLEMS. THEY DID A VERY GOOD JOB ON CLEANING UP AFTER THE JOB WAS COMPLETED. I ONLY GAVE A 'B' ON THE QUALITY OF THEIR WORK AS THE ROOF WAS JUST REPLACED A FEW DAYS AGO AND IT WILL TAKE A LITTLE TIME TO ENSURE THERE ARE NO PROBLEMS. I'M SURE IT WILL BE FINE THOUGH.

ALL THE STAFF WAS COURTEOUS, I HAD A BAD EXPERIENCE WITH THEM. AFTER TEAR OFF, THEY BEGAN TO NAIL THE NEW ROOF INTO ROTTEN WOOD. WHEN I OBJECTED, THEY QUESTIONED WHETHER THE CONTRACT CALLED FOR IT (IT CLEARLY DID). THE WORKERS IGNORED INSTRUCTIONS & CONTINUED TO NAIL INTO ROTTEN WOOD. AFTER MANY PHONE CALLS TO THE HOME OFFICE, THEY TORE OFF THE NEW WORK, REPLACED THE BULK OF THE ROTTEN WOOD, AND THEN REUSED THE MATERIALS, SOME OF WHICH WERE MANGLED BY THIS POINT. THEY DID SOME OF THE WORK INCORRECTLY AND AFTER MY OBJECTION, TORE IT OFF AGAIN, AND REPLACE IT AGAIN. IN THE PROCESS, THEY DESTROYED A GARDEN, DENTED A GUTTER BEYOND REPAIR AND COST ME A DAY OF WORK SUPERVISING THEM. ABLE APOLOGIZED AND AGREED TO REPLACE THE GUTTER FOR FREE, BUT I HAD TO HARASS THEM TO SCHEDULE THE GUTTER REPLACEMENT, WHICH THEY "FORGOT" TO SCHEDULE. HAD I NOT WATCHED THEM WORK, I WOULD HAVE ROTTEN WOOD UNDER A ROOF COMPLETED IN AN UNWORKMAN LIKE MANNER. THEY DO GUARANTEE THEIR WORK, FOR WHAT IT'S WORTH.

REALLY APPRECIATED THE DETAILED ESTIMATE, IT ANSWERED MY QUESTIONS. THE ESTIMATOR WAS EXCELLENT, DID GOOD WORK, AND THEY WERE PATIENT & AVOID THE HARD SELL.

RAY LAWRENCE CAME OUT TO REVIEW THE PROBLEM, GIVE ME AN ESTIMATE TO SLAB JACK MY FRONT CONCRETE WALK, AND ASSURED ME THAT WOULD SOLVE MY PROBLEMS. THE CREW THAT DID THE WORK WAS FRIENDLY AND EFFICIENT. I AM HAPPY TO REPORT THAT MY SIDEWALK LINES UP AGAIN AND WATER NO LONGER PUDDLES TOWARDS MY HOME-BOTH PROBLEMS SOLVED BY ABLE ROOFING!

THE CREW WORKED HARD AND COMPLETED THE JOB IN ONE DAY. THEY WERE POLITE WORKERS; ONE SPOKE ENGLISH SO WAS ABLE TO COMMUNICATE WITH THEM WHEN I HAD QUESTIONS. I HAD 3 ESTIMATES AND THIS WAS THE BEST. ON 9-14-02, THE INSPECTOR CHECKED THE JOB. ON 9-16-02 I RECEIVED FOLLOW-UP TELEPHONE CALL TO LEARN THAT THEY WERE SATISFIED.

THE WORKERS WERE GOOD AT THE JOB AND I WAS SATISFIED WITH THE RESULTS. THEY WERE ALSO POLITE AND REASONABLY PRICED. THEY SCHEDULED A DAY TO COME OUT AND WERE HERE THAT MORNING.

QUALITY OF WORK IS EXCELLENT, ESTIMATE WAS ACCURATE, COMPANY VERY CONCERNED ABOUT CUSTOMER SATISFACTION.

NO PROBLEM WITH RESPONSIVENESS WHEN THEY FIRST INSTALLED THE TOPPERS A FEW YEARS BACK, BUT NOW THEY WILL NOT RETURN MY CALL. I HAVE HEARD A NUMBER OF HORROR STORIES FROM OTHER FRIENDS ABOUT A VARIETY OF PROBLEMS WITH ABLE.

I WENT WITH A COMPANY WITH A LOWER ESTIMATE, BUT THIS COMPANY WAS PROMPT & PROFESSIONAL IN OUR DEALINGS EVEN THOUGH I DID NOT USE THEM.

ABLE ROOFING WAS THE MOST HONEST AND PERFORMED THE WORK PROMPTLY. THEY DIAGNOSED THE PROBLEM IMMEDIATELY AND TESTED THE REPAIR BEFORE THEY LEFT TO SEE IF THE LEAK WAS STILL THERE. THE OTHER 2 COMPANIES WERE MORE INTERESTED IN HAVING ME REPLACE MY ROOF THAN FIXING THE PROBLEM. ABLE ROOFING SAVED ME A LOT OF MONEY. THE COMPANY WAS VERY PROMPT WITH ALL CONTACTS. THEY EVEN SENT A POSTCARD TO REMIND ME OF THE ESTIMATE APPOINTMENT.

THEY HAVE GIVEN ME THE RUNAROUND ON JUST GETTING THE ESTIMATE. I AM TIRED OF CHASING THEM. FINALLY THEY CAME AND REPAIRS WERE MADE , BECAUSE THEY WORKED WITH MY INSURANCE COMPANY.

THE HOUSE IS IN COLUMBUS, I'M IN CINCINNATTI. THIS IS OUTSIDE WORK AND THEY WOULD NOT EVEN HAVE HAD TO STEP ON THE PROPERTY TO SEE THE DAMAGE.

THEY HAVE AN INSPECTOR THAT FOLLOWS THE WORK AS IT PROGRESSES, AND DOES A FINAL INSPECTION BEFORE SIGN-OFF ON THE JOB. RON STEWART WAS OUR INSPECTOR, AND HE WAS VERY EFFICIENT.

THEY MADE A MESS AND WE HAD TO CALL THEM TO COME BACK AND CLEAN UP. THEY BROKE A VENT ON THE SIDE OF THE BUILDING AND HAVE YET TO COME OUT TO FIX IT. I WOULD HIRE THEM AGAIN IF THEY FIX THE PROBLEM SATISFACTORILY.

VERY HAPPY WITH THE PERSONAL TREATMENT FROM THEIR MASONRY DIVISION.

ON THE CONTRACT IT STATED THAT THEY WOULD REPLACE ANY ROTTED WOOD FOR AN ADDITIONAL CHARGE. WHEN I GOT MY BILL, I SAW I WASN'T CHARGED FOR ANY ADDITIONAL WOOD. I CALLED THEM RIGHT AWAY AND SAID I WAS CONCERNED BECAUSE I WAS NOT CHARGED FOR NEW WOOD. THEY GOT IN TOUCH WITH THE SUPERVISOR. HE SAID THE CREW DID GET FIVE SHEETS OF REPLACEMENT WOOD, BUT BILLED ANOTHER JOB, SO WE COULD CONSIDER THAT A CHRISTMAS PRESENT. TWO DAYS LATER I CALLED THEM BACK AGAIN AND SAID THAT I WAS VERY NERVOUS AND I NEEDED TO KNOW THAT THE WOOD WAS INDEED REPLACED BECAUSE I WAS TOLD THAT RACCOONS ARE VERY TERRITORIAL AND THEY WOULD RETURN. THEY ASSURED ME! I MAILED THEM A CHECK IN FEBRUARY. IN THE FIRST PART OF APRIL, WE STARTED HEARING NOISES BETWEEN TWO BATHROOM WALLS. I CALLED ABLE'S SUPERVISOR, HE CAME RIGHT OUT, PUT A LADDER UP AND SAID THAT SOMETHING CHEWED A HOLE IN OUR ROOF. IT ENDED UP, I FOUND OUT THEY SHINGLED OVER THE HOLE/ ROTTED WOOD!!!!

THE ESTIMATOR WAS VERY KNOWLEDGEABLE, THOROUGH, VERY GOOD TO WORK WITH AND DID A GREAT JOB WITH PROPOSAL. PRICING FOR THIS JOB WAS $1000 HIGHER FOR ROOF (20% HIGHER) AND SLIGHTLY HIGHER FOR GUTTERS COMPARED TO TWO OTHER QUOTES. WE MADE THE DECISION TO CONTRACT WITH A DIFFERENT COMPANY DUE TO THEIR HIGHER PRICE.

WE HAD A GOOD EXPERIENCE WITH ABLE IN THE PAST ON SOME SMALLER JOBS. THIS TIME, WE WERE VERY UNSATISFIED WITH THE WORK. THE COMPANY IS BIG AND I NEVER SEEMED TO TALK TO THE SAME PERSON TWICE. THE RESPONSIBILITY FOR THE JOB SEEMED TO CONTINUALLY SHIFT. THEY SUB-CONTRACTED THE WORK AND NO ONE IN THE CREW SPOKE ENGLISH (THE ENGLISH-SPEAKING FOREMAN WAS NOT THERE), SO WHEN I NEEDED TO LEAVE MY HOUSE WHILE THEY WERE DROPPING OLD ROOF PARTS, I COULD NOT COMMUNICATE TO THEM TO PAUSE FOR A MOMENT. THEY WERE SUPPOSED TO REPLACE ANY OLD BOARDS UNDER THE SHINGLES, BUT WHEN THE JOB WAS DONE, WE NOTICED ABOUT 20% OF THE BOARDS WERE SPLIT OR BROKEN. THEY DIDN'T KNOW THIS, BECAUSE THEY DIDN'T INSPECT INSIDE THE ATTIC. THEY DID COME AND FIX THE PROBLEM, BUT THEY HAD TO TEAR OFF HALF THE ROOF AGAIN. THEY ALSO SAID THEY USED A MAGNET TO SWEEP FOR NAILS, BUT I KEPT FINDING NAILS IN THE YARD, EVEN A LONG STRIP. THEY LEFT MATERIALS AROUND THE HOUSE WHEN THEY WERE DONE. OVERALL, SLOPPY WORK.

PROJECT WAS DELAYED 2 1/2 WEEKS BECAUSE IT WAS SENT TO THE WRONG DEPARTMENT. WE WAITED 2 MONTHS TOTAL BETWEEN SCHEDULING THE ESTIMATE AND THE TIME THE WORK WAS DONE. THE COMPANY HAD OUR $750 DEPOSIT FOR ALMOST 6 WEEKS BEFORE THE WORK WAS COMPLETED. THE DAMAGED SECTION OF GUTTER WAS HANGING OFF THE BACK OF OUR HOUSE OVER THE BACK DOOR AND DECK. IT WAS A DANGEROUS SITUATION AND COULD HAVE FALLEN ON SOMEONE. I ASKED SEVERAL TIMES IF THEY COULD NOT COME AND JUST REMOVE THE HANGING GUTTER, BUT WE HAD TO WAIT 5 WEEKS UNTIL THE FIRST GUTTER CREW WAS FINALLY SENT AND REMOVED THE TWISTED DANGLING GUTTER. MY MAIN COMPLAINT IS THAT EVERYONE INVOLVED IN THIS PROJECT TOLD US A DIFFERENT STORY. THE ESTIMATOR TOLD US WE HAD ROTTEN FACIA BOARD. THE WORKERS TOLD US THE BOARD WAS NOT ROTTEN, BUT THERE WAS AN OPENING IN ONE AREA OF THE GUTTER TO ROOF JUNCTION AND THEY CLAIMED THEY DID A FACIA WRAP WITH ALUMINUM INSTEAD OF REPLACING ANY FACIA BOARD. THE INSPECTOR TOLD US NO FACIA WRAP HAD BEEN DONE (WHICH

I CALLED FOR AN ESTIMATE AND TOLD THEM I HAD CEMENT ASBESTOS SHINGLES THAT WOULD NEED TO BE REMOVED DO TO A LIGHTING STRIKE. I TOOK TIME OFF WORK TO MEET WITH THEM AND THEY CANCELED THE DAY OF THE APPOINTMENT TELLING ME THEY CAN'T WORK ON MY ROOF. IF THEY CAN'T DO IT THAT IS FINE, BUT DON'T PROMISE WHAT YOU CAN'T DELIVER.

WE ORIGINALLY CONTRACTED WITH ABLE ROOFING LAST FALL TO HAVE A ROOF PUT ON IN APRIL WHEN THE WEATHER WAS NICER. WE HAD SOME LEAKS IN THE ROOF DUE TO BAD WEATHER AND THEY CAME OUT THE NEXT DAY AFTER SIGNING TO REPAIR THEM SO IT WOULDN'T DO MORE DAMAGE UNTIL SPRING. FIRST WEEK OF APRIL A LARGE CREW ARRIVED, TOOK OFF TWO LAYERS AND REPLACED THE ROOF. THE INITIAL ESTIMATOR WAS VERY COURTEOUS AND ANSWERED ALL OUR QUESTIONS WHENEVER WE CALLED. THE INSPECTOR WHO CAME AFTER THE INSTALLATION WAS EXCELLENT. THE CREW HAD REMOVED SOME OF OUR GUTTER GUARDS AND HE HAD THEM REPLACED. HE TOOK CARE OF A COUPLE OF SMALL CONCERNS WE HAD QUICKLY AND TO OUR SATISFACTION. WE RECEIVED A TEN-YEAR WARRANTY. A FEW WEEKS LATER A FOLLOW-UP CALL WAS MADE TO SEE IF WE WERE SATISFIED WITH THE JOB. WE WOULD RECOMMEND THEM.

DESTROYED THE APPEARANCE OF OUR HOUSE. ERROR ON BILL BUT THEY CORRECTED.

THEY INITIALLY BROUGHT THE WRONG SIDING (WE PURCHASED A MORE EXPENSIVE BRAND) AFTER CALLING THE COMPANY THEY BROUGHT THE CORRECT SIDING. THERE WERE A FEW GLITCHES DURING THE PROCESS, BUT THE PEOPLE DOING THE WORK SEEMED TO KNOW WHAT THEY WERE DOING. WE RECEIVED A BILL IN ADDITION TO THE INSURANCE FOR $770 OUT OF MY POCKET, WHEN BASED ON WHAT THEY TOLD ME THE "EXTRAS" WOULD BE ABOUT $500. THEY TOLD ME THAT A PIECE OF VINYL STRIPPING WAS $400. I SENT THE CHECK, THEN THEY TOLD ME THAT I WAS OVER CHARGED AND THEY WOULD SEND BACK $225 AND THAT HAS BEEN 3 WEEKS AGO, I HAVE NOT RECEIVED A CHECK.

WE WERE REALLY HAPPY WITH THEM AND THEY HAD A REALLY GOOD CREW. THEY WORKED FROM MORNING TIL NIGHT AND GOT THINGS DONE QUICKLY.