Big Trees

unknown

The delivery and planting was provided as promised.

I give them all a's.

AMAZING! FOR A BIT MORE THAN THE COST OF TAKING THE TREE DOWN, BIG TREES MOVED IT AND, IF WE ARE LUCKY, THIS HUGE, BEAUTIFUL TREE WILL SURVIVE. WE COULD NOT BUY A TREE LIKE THIS ONE AND WE WANTED TO MOVE IT TO ACCOMMODATE AN ADDITION TO OUR HOME. BIG TREES CAME AND DID WHAT THEY PROMISED. THE MAN OPERATING THE SPADE TRUCK WAS CAREFUL AND PRECISE. TRULY AMAZING TO SEE.

KEN, THE SALESMAN WAS INCREDIBLY RESPONSIVE WHILE TRYING TO GET THE CONTRACT. THE WORK WAS SCHEDULED AS QUICKLY AS POSSIBLE WITHIN WEATHER CONSTRAINTS. THE WORK HOWEVER IS TOTALLY UNSATISFACTORY. THE PREPARATION OF THE SITE IS LOUSY WITH LARGE CRATERS/PUDDLES AND VERY UNEVEN SURFACE WHERE THE ROCKHOUNDER LEFT TRACKS. THE ROCKHOUNDER THAT GATHERS AND EXTRACTS ALL ROCKS FROM THE SOIL, THEN DUMPED THEM BACK ON THE YARD SO THAT OUR ''LAWN'' IS STREWN WITH ROCKS. OUR GRASS COVERAGE IS POOR, WITH EXTREMELY THIN GRASS OVER THE GENERAL LAWN, AND MANY AREAS THAT SIMPLY HAVE NO GRASS AT ALL. REPEATED REQUESTS TO RECTIFY THE SITUATION OVER THE LAST SIX MONTHS ARE ALWAYS MET WITH THE RESPONSE THAT ITS BEEN WRITTEN UP AND PASSED TO THEIR SERVICE MANAGER. THIS GUY NEVER CALLS, AND THE ORIGINAL SALESMAN JUST SHRUGS AND SAYS ITS OUT OF HIS HANDS. THE OWNER OF THE COMPANY SAID THEY WOULD TAKE CORRECTIVE ACTION, BUT NOW DOES NOT RETURN MESSAGES. BIG TREES = BIG RIP-OFF. BEWARE.