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Excel Carpet Services

Carpet Cleaning, Carpet Sales and Installation, Floor Cleaning and Waxing,

About us

We are a full service residential and commercial carpet and upholstery cleaning company dedicated to setting a new standard for quality cleaning and service. Whether your carpet problem is big or small, residential or commercial, an odor or a stain, we can help. When you need a carpet cleaner you can count on, count on Excel Carpet Services! Specializing in carpet cleaning, Excel Carpet Services offers reliable, affordable carpet installation and repair services to the Tri-State area. When you need carpet cleaning, repairs, or installation services, come to Excel Carpet Services, At Excel Carpet Services, we believe that success is the result of treating our customers right. That's why we pledge to act honestly and with integrity in all of our business dealings. As part of that commitment, we strive to finish every job on time, within budget and to your complete and utter satisfaction. We're not happy until you are, so you can rest assured that you're getting top quality work with Excel Carpet Services. Award winning.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial cleaning of carpet, oriental and area rug, upholstery, and installation, re-stretch & repair carpet. Tile and Grout cleaning.

Services we don't offer

Spot/All carpet Dying

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.846 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
0%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
5.0
Showing 26-46 of 46 reviews

Ron R.
08/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$120

Response from Excel Carpet Services
Thank You, We appreciate your business.

Barbara B.
04/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

WES B.
12/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: Cleaned the carpet in four large rooms, moving furniture and cleaned large couch.Six month warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$504

Response from Excel Carpet Services
Thank You very much, we take pride on quality of work

Jim D.
07/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Excel Carpet Services
Thanks [removed member name], we appreciate your Business. Excel Carpet Services

Deborah F.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Excel re-stretched the carpet on one side of my family room where it had become loose and bunched up and cleaned the carpet throughout the whole house (3 bedrooms, living, dining and family rooms). They arrived promptly at the time that was set and started work right away. They were professional, the work they did was excellent and the amount that I paid was as quoted when they gave me an estimate. I would hire this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$443

Response from Excel Carpet Services
(Member name removed), Thank you very much for the kind words & we appreciate your business. Excel Carpet Services

Aimee M.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: 4 couches, armchair, several large area rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Excel Carpet Services
Thank you for using Excel Carpet Services.

GEORGE D.
02/2012
5.0
carpet installation, carpet cleaners
  + 0 more
Went very well.
Description of Work: cleaned carpet and at last minute I requested furniture cleaning. All was done to my satisfaction.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$308

linda S.
05/2011
5.0
carpet installation, carpet cleaners
  + 0 more
Excellent!!!
Description of Work: Excellent!! Fast Pickup, Finished in a timely manner and delivered back to me!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Ann L.
01/2011
5.0
carpet installation
  + -1 more
They cleaned the area which had several pet stains. The stains didn't seem any better and they came back and did it again leaving the carpets beautiful. There was no problem with them doing it over again. Very friendly and accommodating. They also recommended a protect to seal the carpet to keep it was getting dirty as quickly. I can't say enough about them, the BEST.
Description of Work: They cleaned the carpet in our bedroom, walk in closet and family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jayne B.
01/2011
5.0
carpet cleaners
  + -1 more
Excel Carpet Service was excellent. I didn't dislike anything. They did a very good time and were actually a little bit early. They were efficient and had high quality work. They had a good price as well. The employees were very friendly as well. They are well worth the money and they are very good at what they do.
Description of Work: Excel Carpet Service cleaned our carpet. We have used them multiple times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas F.
12/2010
4.0
carpet cleaners
  + -1 more
We have used them before. Always did good work but seemed higher than other companies advertised prices.
Description of Work: Traffic area carpet cleaned in LR, DR, Hall, Bath, BR, and Family room.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$220

Jamie S.
06/2010
5.0
carpet installation, carpet cleaners
  + 0 more
It went great
Description of Work: I had my carpet cleaned and it was the 3rd time I have used them. They always do a great job and the carpet looks new. I would recommend them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

PAMELA R.
09/2009
5.0
carpet installation
  + -1 more
Excel promptly responded to my request for an estimate. At that time, I also discussed with the estimator the need to put a trim piece at the interface between the carpet and a tiled area where the carpet had unraveled a bit. The Excel installer came out at the scheduled time (not a time range, but an actual time). He completed the work promptly. The work was completed to my satisfaction. The new trim piece looked great. He cleaned up the scraps from the trim installation.
Description of Work: I had pulled up the carpet in part of my basement when a water pipe burst. I was able to dry out everything and replace the wet pad myself. However, I could not re-lay the carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Russell J.
06/2009
5.0
carpet installation
  + -1 more
They came out and did the estimate, which was very professional and efficient. Once I called them to perform the work, they looked up the estimate and scheduled the work. They did require some additional measurements before they came out. On the day of the service, he came out within 15 minutes of when it was scheduled and got right to work. I did need to remove some folding doors, closet things, and baseboard for him to get the carpet installed. He did an excellent job on what was a difficult situation performing a long cross-seam on berber carpet which frays very easily.
Description of Work: Replaced padding that was ripped out, cross-seamed matching carpet in remodeled closet space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Pauline G.
10/2008
5.0
carpet installation
  + -1 more
I asked Excel to repair carpet that was stretched out and loose on the stairwell as well as to repair the joining strip in the kitchen that joins the carpet to the vinyl tile. Greg Brown repaired the stairwell quickly and easily. He couldn't repair the joining strip as he didn't have the right molding for glued down carpet with him on the truck. He gave me an estimate to repair that. I appreciate that he offered several options for the repair and suggested a significantly less solution for the repair than I thought we would have to do.
Description of Work: Repair of carpet sagging on stairwell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

THOMAS M.
02/2007
5.0
carpet installation
  + -1 more
Excellent.
Description of Work: In five hours time they took up my water- stained carpet, tore out the old, water-warped parquet floor underneath, laid down new padding and re-laid the carpet in one room and then installed new pad and restretched the carpet in another room.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

KATHY R.
03/2006
5.0
carpet installation
  + -1 more
This company did an excellent job and the pieced area was barely noticeable to me at all. The workman was pleasant and quick and I was VERY happy with the results.
Description of Work: I had an area on the carpet with pet stains. The company was able to take out the soiled area and replace with a spare piece of carpet. They also re-stretched the carpet and got rid of some ripples.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

DONNA W.
01/2006
5.0
carpet installation
  + -1 more
Was on time, neat, performed quality work and was reasonably priced.
Description of Work: Stretched carpet to remove ''waves,'' and replaced/patched carpet in other spots.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

TAMARA G.
02/2005
4.0
carpet installation
  + -1 more
REPAIRMAN WAS 1 1/2 HOURS LATE BUT DID CALL TO NOTIFY. JOB WAS PERFORMED IN APPROXIMATELY 45 MINUTES. SERVICEMAN WAS EFFICIENT BUT NOT NECESSARILY FRIENDLY.
Description of Work: SERVICEMAN RESTRETCHED CARPET IN BASEMENT BEDROOM. ALSO, GAVE ESTIMATE FOR CLEANING BASEMENT CARPETS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$115

VIRGINIA H.
01/2005
5.0
carpet installation
  + -1 more
THE COMPANY CAME WITHIN A COUPLE OF DAYS, AFTER MY FIRST CALL TO GIVE ME AN ESTIMATE. THEY RETURNED A FEW DAYS LATER TO DO THE JOB. THEY DID A GOOD JOB. THEY CLEANED UP AND REMOVED THE EXCESS CARPET. WE WERE PLEASED AND PLAN TO HAD THEM BACK FOR ANOTHER JOB. THAT TIME THE PERSON WHO DID THE WORK WAS VERY POLITE, CLEANED UP AND DID A WONDERFUL JOB.
Description of Work: WE HAD THE CARPET IN OUR FAMILY ROOM RE-STRETCHED TO REMOVE WAVES IN THE CARPET ($320). THEY LATER RE-STRETCHED THE CARPET IN A BEDROOM, HALL & CLOSET ($270).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$590

JEFFREY L.
09/2000
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: CLEANED CARPETS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

6081 State Rte 128, Cleves, OH 45002

www.excelcarpetservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Flooring Sales and Installation

FAQ

Excel Carpet Services is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Excel Carpet Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Excel Carpet Services offers free project estimates.
Yes, Excel Carpet Services offers eco-friendly accreditations.
No, Excel Carpet Services does not offer a senior discount.
Yes, Excel Carpet Services offers emergency services.
Yes, Excel Carpet Services offers warranties.
Excel Carpet Services offers the following services: Residential and commercial cleaning of carpet, oriental and area rug, upholstery, and installation, re-stretch & repair carpet. Tile and Grout cleaning.
Spot/All carpet Dying

Contact information

6081 State Rte 128, Cleves, OH 45002

www.excelcarpetservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed