WOOD & STONE CONSTRUCTION LLC

He was very nice, but arrived late and was disorganized. He left promising to email an estimate, I called him after two weeks because I had not heard from him, he called back and promised the estimate but I still haven't received it or a phone call. It's been a total of 11 weeks now.

Mr. Mott-Goodman is an experienced professional. He is on time, reliable, and follows up when he says he will. His employees are excellent craftsmen. They are also friendly and helpful and answer your questions.

PROFESSIONALISM FROM START TO FINISH. MANAGEMENT, CREW AND SUPPLIERS WERE KNOWLEDGEABLE PERFECTIONISTS.

WHILE TEARING OFF THE ROOF OF OUR 99-YEAR-OLD HOUSE, THE ROOFERS DISCOVERED THERE WERE OLD BOX GUTTERS. A PREVIOUS OWNER HAD COVERED THESE WITH PLYWOOD BUT DID NOT BUILD ANYTHING TO SUPPORT THE PLYWOOD. WATER SEEPED THROUGH AND DAMAGED THE RAFTERS AND SOFFIT. KEVIN GOODMAN AND HIS FOREMAN JOHN WERE QUICK TO COME OUT AND QUOTE, AND COULD START IMMEDIATELY. THOUGH WE WEREN'T THRILLED ABOUT HAVING TO HAVE THE WORK DONE, WE WERE IMPRESSED WITH THEIR RESPONSIVENESS AND EXPERIENCE. THROUGHOUT THE TWO-WEEK JOB, THE WORKERS WERE PROFESSIONAL, FRIENDLY AND EFFICIENT. IT WAS EVIDENT THEY KNEW WHAT THEY WERE DOING. WE WERE ALSO SURPRISED AT HOW WELL THEY CLEANED UP THEIR WORK AREA BEFORE LEAVING EACH DAY. THIS WAS A COMPLICATED, MESSY JOB. KEVIN WENT THE EXTRA MILE TO GET AN ACCURATE QUOTE, DISCUSSING IT HEAVILY WITH JOHN, AND FAXING OVER THE FINAL ESTIMATE AT 11 P.M.!

THE MAJORITY OF THE WORK HAS BEEN COMPLETED. A SUB-CONTRACTOR HE USED DID POOR WORK. WHILE THEY HAVE ACKNOWLEDGED THIS, AND HAVE CORRECTED SOME PROBLEMS AT THEIR OWN EXPENSE, SOME ISSUES STILL NEED ATTENTION. I SPOKE WITH THE COMPANY ABOUT THIS, & THEY HAD AGREED TO RESOLVE THESE ISSUES, & HAD EVEN BEGUN THE PROCESS OF TAKING CARE OF THE PROBLEMS AFTER WE REVIEWED THE WORK THAT I FELT NEEDED DONE. RECENTLY, HOWEVER, THERE HAS BEEN NO PROGRESS, NO COMMUNICATION, & A LOT OF FRUSTRATION ON MY PART. I'M VERY DISAPPOINTED.

KEVIN WAS VERY GOOD TO WORK WITH AND SO WAS HIS CREW OF CARPENTERS. WHEN I HAD FIRST GOTTEN AN ESTIMATE FROM HIM, THERE WAS A MISUNDERSTANDING AND THE ESTIMATE WAS ONLY DONE ON ONE PORTION OF THE JOB. I WAS UNHAPPY AND EMAILED KEVIN AND HE GOT IN TOUCH WITH ME IMMEDIATELY TO REDO THE ESTIMATE AND ADDRESS MY CONCERNS. HE THEN ''BENT OVER BACKWARDS'' TO TRY TO LOWER THE COST OF THE JOB, AS THE FIRST ESTIMATE SEEMED A BIT HIGH. HE CAME THROUGH AS PROMISED AND EVEN GAVE ME A LITTLE MORE OFF THE PRICE WHEN THEY DID NOT HAVE TO REPLACE AS MANY BOARDS AS HE 1ST THOUGHT. THE GUYS DID EXCELLENT WORK AND CLEANED UP ALL THE DEBRIS. I AM GLAD NOW I HIRED KEVIN TO DO THE WORK. THEY ALSO GOT THE JOB DONE RIGHT AWAY; I DID NOT HAVE TO WAIT WEEKS. WHEN THE JOB WAS DONE HE FOLLOWED UP WITH A PHONE CALL TO HIS CREW TO HAVE THEM WALK AROUND WITH ME AND MAKE SURE ALL WAS DONE TO MY SATISFACTION. I APPRECIATE THAT KEVIN WAS WILLING TO WORK WITH ME AND RESOLVE THE INITIAL CONFLICT WE HAD.

THIS IS THE SECOND TIME I HAVE HIRED THIS COMPANY. KEVIN GOODMAN IS VERY PROFESSIONAL AND DID AN EXCELLENT JOB (AGAIN) I HAVE RECOMMENDED HIM TO FRIENDS WHO NEED WORK DONE!

KEVIN GOODMAN OF WOOD & STONE IS A GREAT CONTRACTOR AND A VERY NICE PERSON TO WORK WITH. WHILE THERE WERE A COUPLE OF WEEKS OF PHONE TAG AND A DELAY IN GETTING THE ESTIMATE, WE'RE VERY SATISFIED WITH THE WORK AND WOULD HIRE HIM AGAIN IN A HEARTBEAT. (KEVIN IS BUSY, BUT HE'S WORTH THE WAIT!) HIS ROOFING SUBCONTRACTOR, DAVE, DID AN EXCELLENT JOB, EVEN WHEN THE SCOPE OF THE WORK EXPANDED (WE THOUGHT THERE WAS *SOME* ROT UNDER THE 80-YEAR-OLD METAL ROOF, BUT IT WAS MUCH MORE EXTENSIVE THAN WE THOUGHT AND REQUIRED MORE WORK THAN ORIGINALLY PROPOSED). DAVE WAS GOOD-NATURED ABOUT ALL OF MY PHOTOGRAPHING (IT'S ALWAYS GOOD TO DOCUMENT REPAIRS) AND WAS FRIENDLY, NEAT AND VERY PROFESSIONAL. MOST IMPORTANTLY, THE BALCONY LOOKS GREAT!

THE COMPANY HAS DONE EXCELLENT WORK FOR US ON ALL JOBS COMPLETED. ON TIME, CLEANED UP AND END RESULT WAS ALWAYS OF THE HIGHEST QUALITY.

KEVIN GOODMAN IS THE BEST CONTRACTOR I'VE WORKED WITH IN CLEVELAND HEIGHTS. HE RETURNS PHONE CALLS PROMPTLY AND FOLLOWS UP ON ALL CONCERNS WITH SATISFACTORY RESPONSE. THIS IS THE SECOND TIME THAT I HAVE CONTRACTED WITH WOOD AND STONE AND THE THIRD JOB THAT MR. GOODMAN HAS HANDLED FOR ME. THE SITING AND LEVEL OF DETAIL ON THIS JOB REQUIRED SPECIAL ATTENTION, ALL OF WHICH KEVIN EMBRACED AS NORMAL AND STANDARD. NO PROBLEMS WITH DEPOSITS OR PAYMENTS. WORKERS WERE PROMPT, COURTEOUS AND CLEAN. ABILITY TO WORK ON SITE WITH THEIR OWN POWER GENERATION AND TOILET FACILITIES MADE MY LIFE EASIER. WORK STARTED ON DATE SPECIFIED AND FINISHED ON TIME, WITH WORK CONTINUING UNTIL FINISHED. CHANGE ORDERS WERE TAKEN IN STRIDE WITHOUT ONEROUS FINANCIAL PENALTY. I WOULD HIGHLY RECOMMEND THIS CONTRACTOR WITHOUT RESERVATION FOR DECKS, PORCHES, MASONRY, ROOFS, AND OTHER GENERAL CONTRACTING.

EXCELLENT, PROFESSIONAL AND VERY FRIENDLY. KEVIN GOODMAN WAS VERY NICE AND I COULD TELL... AN HONEST BUSINESSMAN! THE ESTIMATE WAS ALMOST $1500 LESS THAN THE OTHER ONE I GOT. THEY CAME BY WHILE I WAS AT WORK. CLEANED UP THE SITE SO WELL, I ALMOST DIDN'T REALIZE THEY HAD DONE THE JOB. THIS WAS A GREAT EXPERIENCE! WOULD DEFINITELY USE AGAIN! THANKS KEVIN!!!

HE DIDN'T SEEM TO BE FAMILIAR WITH THE SPECIFICS OF ROOFING BECAUSE HE FOCUSES ON OTHER TYPES WORK. HE SUBCONTRACTED THE WORK, BUT OUR INITIAL DISCUSSION HAD NO INDICATION THAT SUBSCONTRACTORS WOULD BE USED. THEY USED GOOD MATERIALS AND SOME OF THE WORK IS OK. THERE WERE A LOT OF PROBLEMS WITH THE WORK, WHICH I BROUGHT TO HIS ATTENTION. HE WOULD GO BACK AND FORTH BETWEEN TELLING ME HE WOULD TAKE CARE OF IT, AND THEN MINIMIZING THE PROBLEMS AND SAYING THEY WEREN'T OF ANY CONCERN. HE DIDN'T WANT TO DO ANYTHING ABOUT THE PROBLEMS OR TRY AND RESOLVE THE SITUATION. HE DID NOT ACT IN A PROFESSIONAL OR POLITE MANNER AND HE HASN'T BEEN RESPONSIVE IN RETURNING PHONE CALLS OR TRYING TO REACH A RESOLUTION. I HAD TO HAVE SOMEONE ELSE FINISH THE WORK PROPERLY.

KEVIN GOODMAN IS VERY SERVICE-ORIENTED. I WAS SPECIFIC ABOUT MY CONCERNS AND CERTAIN DETAILS. HE MET WITH ME SEVERAL TIMES TO BE SURE I WAS COMFORTABLE AND SATISFIED WITH WORK. PORCH LOOKS GREAT - MATCHES ORIGINAL ARCHITECTURE.

KEVIN AND HIS CREW DID AN OUTSTANDING JOB ON OUR DECK. THEY PERFORMED THEIR WORK VERY PROFESSIONALLY AND WITH COURTESY. IT RAINED THE DAY AFTER THEY PAINTED OUR DECK AND SOME OF THE PAINT WASHED AWAY, SO THEY CAME BACK TO REPAINT IT AT NO EXTRA COST. WE'RE VERY SATISFIED WITH OUR 'NEW' DECK.

KEVIN HAS GREAT CARPENTERS, PLUMBERS, ELECTRICIANS.

GORGEOUS AND CREATIVE USE OF SPACE.