Window World Cleveland

They did an excellent job, cleaned up well after themselves and I am very pleased with the windows as well as the price.

great service before, during and after

unknown

Every person (with the exception of the woman I, finally, spoke with in accounting) was extremely difficult to work with. Window World took a deposit and had no intention of actually doing the work for which I paid or of charging me appropriately. I signed a contract on June 18th to have 23 windows replaced and paid half of the cost of the windows (Brandon was my sales rep). Within a few days I was contacted by an installer to measure the windows had all the windows measured. Around the beginning of July I had not heard anything and so tried contacting my sales rep; to no avail. I started contacting the corporate office in Youngstown. I could not get direct numbers and got routed around every call. I called every other day for about a month with no results. At the end of July I was able to reach someone who said that they did not have the proper permits. After calling my councilman I learned that Window World never applied for the permits. I spent from mid August to mid September applying for the proper permits because Window World would not do it. The process included countless meetings with city and neighborhood organizations, countless phone calls and time off from work. I was only able to get approval for 17 windows since I live in an historic district. The office manager (Marty) said Window World would only charge me for what they installed. He also said he would give me a customer satisfaction credit of $100.00, for securing the permits. I received approval for permits in mid September. I spent from mid-September to mid-October trying to contact Window World to arrange installation of my windows. Window World, again, would not return phone calls. Finally, I was able to contact the owner (I do not recall if it was Fred or Pat Moran) who agreed to have the windows installed. The installation went well. I was charged for more windows than were installed and spent from mid October to mid December trying to get a refund of my money. After countless phone calls, including calls to the manager (new manager) and to the owner (Fred Moran), on December 23, I was issued a credit for the window I did not receive. I never received a customer satisfaction credit. Both the new manager and Fred were extremely demeaning, intentionally obstinate and difficult to deal with. I did not feel that anyone at Window World had an interest in actually installing the windows or charging me correctly once I paid my deposit. The entire organization was extremely difficult to deal with and unprofessional. I cannot speak to the quality of the windows, having had them only for two months. I would not do business with them again. Trying to work with Window World was extremely time consuming. Both Fred and the manager were passive aggressive, rude and unwilling to do the work for which I paid.

Very good. They were here on time and cleaned up everything. Two gentlemen were very nice and had it done in no time. I would definitely use them again. Office was very polite and enjoyed talking to her. Brandon was the salesman and told me they are very busy and it may take up to six weeks which I appreciated him telling me that. He also explained the type of windows I am getting and the price was very reasonable.

They did a good job. They were on time, did quality work and had good communication. I have had no issues with the windows since the service; they have been good.

I had a good experience with them. They did a couple rental properties that I owned. They did all the windows and they did a good job. I used them on two different occasions, one time a year ago and the other a year and a half ago. They redid all my thirty windows a year ago, they worked on the casing around the window frames. It cost eight thousand dollars the first time. The second time it cost sixty five hundred. They were on time, they did good quality work and there was good communication. I would grade them an 'A' overall. I would use them again in the future.

Gerry with Window World came out - he was punctual and very professional. Further, he knew that we did not have very long to meet as we were planning on heading out of town. So, I assume he cut his normal 2-3 hour process to just 1.5 hours for us. It allowed us to still leave on time. With that said, we were very comfortable with the process having done this several times before, but were shocked by the $5500 price tag for the doors and installation. Further, we were shocked by the limited selection offered by this national company. The quote provided for our front door alone was about $3700 including the door, handle set, and installation. I was able to find the EXACT same door at Lowes (the next morning). I found that the door was a 'mid-range' Therma-Tru door that retails for just $800, if you throw in Installation from Lowes and the cost goes to just $1100 ( the handle set and lock would add @ $300). Gerry advised that Window World didn't 'play games' and always offered there best price. I just can't believe this is their BEST price. In any case, we've decided to move forward with Lowes and we've found a door that we love even more!!