THE PC GUYS

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He told me he charged $70 for the first hour and $60 an hour thereafter. Little did I know that he would spend over 8 hours at my house for a tune-up that in the past had taken about two hours and cost about $165 by my previous computer guy who retired. He also claimed to fix a number of programs that were working fine. He offered to sell me a Norton Anti Virus program for halfprice. Unfortunately his so-called half price was nearly $15 more than it should have been, based upon what the program was offered for by Norton or Amazon. He configured my printer to print wirelessly, but later I had to spend an hour of my time to fix a problem with the printer. I complained about his price and he reduced it, but not to my satisfaction. He finally sent me an email to pay what I thought his service was worth and that is what I did. I regret ever having Marc Barron work on my computer. He also put an ad on my computer for his company - This computer is maintained by PC Guys - without asking my permission and I had him remove it.

Mark appeared to be extremely technically competent. The project expended beyond what I had anticipated. I started out thinking just the data files I needed on the new computer could be transferred from the old virus infected one. He explained that the data files could be infected with the virus and would / could infect my new machine and any oher network I connected to with the virus irregardless of the antivirus software I had installed. Marc made sure the new computer had all the updates and all the necessary files were there and set properly. The job was done the right way doing all the necessary steps in insure my new laptop would be trouble free. Personally I don't think I managed the service call as well as i might have and in hindsight, I could have done some of the updates that Marc did, but it was my fault for not realizing all the steps her was going to do.

He was supposed to fix my computer and I couldn’t use it. I was not very happy with him. He was very pricey. He was very courteous and pleasant. The price was high and the service didn’t work. He took my computer on the 11th of November. I had surgery on the 9th and I remember having given the computer to him. He kept my computer for 3 weeks. He cleared the viruses from the computer and installed Norton which was useless. He said he would clean my desktop and I didn’t really need that. He put everything in a folder. The service didn’t work well for me and the price was high. Once he does something for you on your computer he gets more work from it. He installed something on my computer so that I have to call him back again. He hooks you up on something so that you need his help again in 6 months or year. If someone is still in need they can use him. My computer cost me $500 and I nearly bought it again. He was not responsive. I needed the computer at home and he took it. He was very punctual. Once he got the computer it took 3-4 calls to talk to him. When he was with the client he would say I would call you back.

Marc did an outstanding job. He was prompt, pleasant to work with, analyzed and repaired the PC in a professional and efficient way. I would and will use Marc again.

My desktop computer stopped displaying video correctly and eventually the screen went completely black. I thought it was probably a bad video card so I bought and installed a new one. That did not work either, so I called Marc. He took the desktop back to his shop and called me later that day to ask how much I wanted to spend to fix it and offered several options. I took the option to get it reasonably close to the original performance. This was a fairly high-end computer originally. The replacement video card was somethat expensive for a 3 year old computer but it was worth it to get access again to the files on the hard drive. My lesson was to back up all my files.

No matter the nature of the service, be it an emergency situation needing an immediate fix or an annual tune up, all work is always done to perfection and our satisfaction.

I had the problem for 3 weeks of not being able to connect to the internet with my laptop. When I called the PC Guys, they got back to my within a couple of hours and we made an appointment for later in the week. There were very flexible with my schedule. The day of the work they contacted me to let me know when there would be there more exactly and arrived on time. The work was difficult but they persevered and found the problem. I was very, very impressed with their service and have recommended them to others.

Great Guy, Great Quality and Great Service--Give Him a Try

Marc found the hard drive had crashed. He installed a new hard drive and was able to transfer most of the data from the old drive. He also, cleaned up the start menu so the computer booted up more rapidly.

He did good work.

He did a great job; very thorough, very meticulous. I plan on having him check my PC once a year.

Excellent.