The House Doctors

The work was done well and professionally. This service was scheduled after several phone calls, a slight delay apparently because it was a busy time of year for this service. The work was done very well, and the technician asked questions about what was wanted as needed. He even said that there was some time left in the hour we were paying for, and was there something else he would like us to do. He then cleaned the concrete area near the front door at no extra charge.

It was an okay experience. The second story above my garage could not be reached. The rest of the work was fine, but I should have been asked beforehand about the second story above the garage.

they did not show up they do not call back. they take the money and run

It went terribly. First, they arrived about 1hr and15 minutes late. When I said "You guys are late! I was expecting you about an hour ago" their response was "yeah.....". Then, I asked them to clean. They did a terrible job. I continuously had to point out areas that they missed and had to remind them not to take short cuts. They didn't even move the rugs I have on my kitchen floor to vacuum/mop underneath them!! They kind of work they did was absolutely appalling.

The work was efficient and professional. Work was well done.

They ended up showing up a month earlier than scheduled. They ended up sending a guy out who couldn't do the job that was required. He was very courteous and did a good job with the work that he did. However, I hired the company to wash the high points of my house and they never brought the ladders needed to do that. I ended up calling the business to let them know, and I still haven't heard back in week.

They did a great job. The porch and patio look great. They offer great value.

A few places not done even though I called them to their attention. some places not swept that should have been

Responsive to my requests. Went well. Two workers budgeted their time appropriately. Cleaned a stove top hood which required climbing on a ladder, countertop which I couldn't do. Next time I would specify that i wanted stove top cleaned - which would be time consuming. I didn't specifically request it this time, so it wasn't done. They cleaned my floor meticulously without drenching it in water (wood) and in several areas one of the workers scrubbed the floor on her hands and knees. My knees hurt watching her.

They did an excellent job, they were very punctual and professional. You name it - it's the whole nine yards with this company. I'd highly recommend them and would use them again for future needs.

They were there when they said they would come and they did the work they said they would perform. I didn't have a lot of interaction with them, but it was a fine job and the price was good.

Matt was on time and did the jobs neatly and quickly. Tho I hadn't mentioned the wooden benches there was a little time left and he fixed them. I will use them again for a number of different projects I have planned. He answered questions I had about those future projects, some big and some small.

I purchased an Angie's List Big Deal special offer for this service and they did an excellent job. My advice to others is to call them up and get them in. Pricewise, it was a pretty special deal.

I was very happy overall with the work completed in 2 hours and for the money paid. I wouldn't have believed the difference power washing could make to my deck which was obviously much dirtier than I had anticipated. The north facing siding of my home was heavily stained with algae and looks great too though there are a couple of places where some light staining remains. It may be that power washing alone can not completely remove stubborn algae stains? This is the only reason I gave a B for quality. I have chosen not to rate punctuality due to the circumstances at the time. The work had originally been scheduled for 5/1/2013 but due to a medical emergency within the family the appointment had to be re-scheduled. I was advised that someone would ring to re-arrange within a few days but instead they turned up late afternoon on the 6th and asked if they could do it then. Luckily my husband was at home and he agreed. This was not a problem for us at all and, to be honest, was sooner than I had anticipated.

I rated them A because of the effort they made. The initial contact was fine and a date was set for the pressure washing (with outside window washing by another company scheduled for 3 days later.which had to be rescheduled as well.) But the pressure washers never showed up. Before the scheduled appointment, there were about 4 phone messages left asking what was to be done. I answered all messages, only to get another questioning message a few days later. Annoying. After waiting for them all afternoon, I left them a message that I needed to be rescheduled. The office said I would be contacted. . A very nice lady returned my call, saying they had not come because of an illness and rescheduled the appointment. Before the appointed day, I got another message from the same person who had made the multiple questioning calls that a crew would be out on yet a different day than the one the lady had scheduled. I returned his call and left a message saying his date was wrong and they were expected on the day the woman had set. Needless to say, they did not show up on the appointed afternoon. At about 6:00 p.m. I called the office and left a message saying that if I had not already paid for the service, I would certainly be cancelling them. Since this was the third appointment they had not shown, I was not nice. About 45 minutes later, a very nice 2-man crew arrived to pressure wash the house. They did an excellent job, were courteous,. and appologized for the lateness of their arrival. They said the person who was ill was the scheduler. When that scheduler returns to work, I hope they give her a raise. Apparently she does an excellent job but has no backup. They apparently are lost without her. (The office had called the washing crew at home and sent them to do the house after hours. It is for this effort t hat I gave them an A, since that was certainly above and beyond what I would have expected.)

I purchased a two-hour handyman coupon on 4/23. I called the company via the phone number on the coupon and left a message on 4/24. I received one phone call back later on 4/24 from Mike with a voice mail asking me to call back. I returned the call to Mike's phone number that same day, made another call to the phone number on the coupon on 4/28, and sent an email on 5/13, but I did not receive a response. I left a voice mail each time I called the company. I requested a refund through Angie's List on 5/17 at which point I provided this review with an initial grade of D. After the review was posted, I received a phone call from Mike on 5/25 and a call from Bob on 5/27. Mike's message indicated that he never received a phone call from me. However, I double checked my phone bill to ensure that I called the correct phone numbers. Bob apologized for the delay and explained there was a medical emergency during the delay. He offered to rectify my situation by offering an extra half hour of work. I returned Bob's call on 5/27 and left a message indicating that I would accept his offer if it was not too late in the refund process. After speaking to Bob, we agreed that it was too late in the refund process to accept Bob's offer. However, he offered to honor the extra half hour if I purchased a new coupon for the service. Following receipt of the refund for the initial coupon, Bob and Mike called to get my work scheduled including the extra half hour The work is now scheduled for 6/14. Jim, the handyman, called an hour before he was scheduled to arrive on 6/14 asking to reschedule for the next day. I agreed to reschedule, and he arrived on time the next day. When Jim arrived, I showed him the rotted kitchen cabinet floor that I wanted replaced. He then went to Home Depot to obtain the supplies using a gift card I had purchased. When he returned, he went right to work. The cabinet now looks great! Additionally, Jim was pleasant and professional, which made for a nice experience. Jim finished within two hours, so I did not end up using the extra half hour Bob offered.

Scheduling: Before I made an initial call, the House Nurses began calling my home and telling my daughter that I had to schedule quickly becasue my offer was going to expire. Once I called and left a message, calls continued to come to my home instead of the cell phone number I left. Since I work during the day, I did not get the messages until after close of business. I got to the point of leaving a message that I would request a refund and find another company if I did not hear back in 2 days.Once I was able to contact the company, scheduling was easy. On the day of scheduled services, I called when no one arrived by 30 minutes after the scheduled time. No call back, so I called again when no one was there an hour after the scheduled time. This time I got a call back from the owner advising that the people coming to clean my home were in a car accident. We rescheduled for the following Monday. This was an inconvenience since I had to then clean on Friday night before weekend guests arrived, but you certainly cannot predict a car accident. On Monday, two workers arrived at 1:15 pm. My daughter was present and kept our dog on a leash in another room with my husband (My husband had a stroke and is not very mobile. We wanted the cleaners to be able to move freely between the rooms they were cleaning, so planned that the master bedroom not be included in the cleaning.) My daughter called me at about 3 pm and asked if there was anything else I wanted cleaned becasue they were just about done. She explained that the ceiling fans would not be cleaned because the cleaners did not bring a ladder. I asked my daughter to go over the list with them and make sure they did not forget anything. The cleaners left at 3:30. Whe I arrived home I was looking forward to see a clean home. Instead I saw smeared cupboards in my kitchen and waste baskets sitting in the middle of the bathroom floor. Light fixtures in the bathroom had not been cleaned or dusted and the doors had not been washedand there were cobwebs in the laundry room and front hall, so the walls and ceilings had not been dusted.. Needless to say, I was very disappointed. I called the House Nurses the next morning and explained my disappointment. Initially, the owner said she had a 24 hour guarantee policy and I could get a refund or she could come back and correct the problem. I asked her to come back becasue I wanted my house cleaned. She called me back a short time later and told me she would not come back unless I paid additional charges. She told me that I was not entitled to six hours of cleaningsince two people came to clean and she did not agree that two people working from 1:15 to 3:30 was less than six hours of work. She told me to write a bad review on Angie's list if I wanted to. This was surprising because I had never had this kind of reaction. I commented on this voicing my surprise that she did not care about negative comments about her business. She told me her business was fine and she never gets complaints and that I should just clean my own house. It was as though I was speaking to a different person. I can understand that someone may not clean to my standards, especially if they are willing to complete the work that was paid for, but this is no way to treat a customer.

The work was fine, he did a good job. He was very quick to respond.

The faucet was 13 years old and I just could not turn it off. I called Mr.Vechio and he sent the plumber out the next day (that was the first I was going to be available). All went very well.

On the surface everything looked fine. Upon further inspection, I realized that bathroom rugs were moped around, the shower floor and walls were not clean, the ceiling fans were not dusted, and there is a wall of mirrors that wasn't cleaned at all. I assumed that since cleaning was the job that i didn't have to follow the workers around to make that the job was done properly. Additionally, I was otherwise occupied. I would make it a point to pay closer attention the next time i have house cleaning work performed.

They did a good job. I figure that coming for the very first time, you might want to go above and beyond to wow the customer. They didn’t do this, but did exactly what they said they would, which is fair.

Overall it went pretty good. Had to end up paying over the deal I knew it would be over however. I wasn't too happy with the amount of time that it took but they did a decent job. The gentleman Mike Rosipko is a great guy.

I believe the House Doctor is getting too busy and doesn't have the man power to service all the Big deals he is offering. I am hoping that some day he will return my call after four failed attempts

We called the House Doctors on Monday, May 13. Bob called back to discuss the problem. That evening his son called to make an appointment. He said they would be near our house the next day, so Jim came in the morning and made the repair. He was very polite and professional.

Although I didn't use them because of timing on my part, they were very attentive to my needs and will use them in the future.