The House Doctors

We have some moisture in the attic, and a hole in the drywall. Mark comes on time, and did a wonderful job. He's very professional and efficient. He fixed the drywall, and even helped to spray bleach on the attic to prevent mold. We would definitely recommend it. Besides, before the job, we communicate with Bob over Angie's List. He's very helpful. A very respectful company and we highly recommend it.

They did a great job! The house smelled great when I got home from work. They wiped down all the surfaces in the kitchen and took care of the dishes. Folded laundry in the bedroom that was left out and organized the dresser tops. The kids rooms were organized and cleaned as well. They took care to use a vinegar solution on the hardwood floors which was greatly appreciated. Definitely planning on using them again.

The first thing I was told, before beginning, was the area I was most concerned about, would probably not come clean. I expressed my disappointment in this, and that area actually did look pretty good. There are several other areas, two that are very obvious to me, in the front of the house, and both of these areas did not come clean. When I asked about these, I was told that was as good as he could do. I showed him, the one area that I could reach easily that I could get it clean, which I proceeded to do. I have cleaned these areas in front of the house before. He proceeded to show me in another area on the side of the house that if he put the hose almost touching the siding, it would take the paint off, and it did. There are other areas that are still dirty, and are difficult for me to reach. I have had my house Powerwashed before, and have been completely satisfied. Not this time!!! I do not feel this was a good deal!

The only reason I would not use them again is that they were too far from where I live. The gentleman did a great job. I thought it was expensive but I really have nothing else to compare it to.

It was really good. They did an exceptional job.

Very well! Contractor actually beat me home to do the work was about 15-20 minutes ahead of schedule. Was very professional went right to work and completed the worked quickly. He cleaned up and took all trash to garage as requested. I found some other needs that I am going to call again to get their assistance. Thanks for a great job.

They were a little difficult to get hold of and scheduled. Not terrible, but a little difficult (don't bother with their email) but once they were here they were great. I should also say nothing I needed done was an emergency. Jim came on time, cleaned up as he went, and was very professional. His carpentry was very good. We had a problem with the door and called back. They were very responsive and quickly returned to correct the issue. We will definitely use them again.

Not a good experience.

I scheduled a time for them to come and do the work, but they didn't show up. I have been calling to confirm the date, but they have not gotten back to me. I scheduled in May and they weren't able to get to me until Aug, but they never showed up or called to tell me they were not going to be able to make it.

The fellow (Mike Rosipko) arrived on time and did all the prep work. He then crafted a beautiful wood gate for my yard. It was exactly what I wanted and needed. It was all done quickly and perfectly. He then hung an item for me (that I could NEVER have done properly). I would use this company again. I was so impressed by the efficiency and quality of the work. Mike was super and had really good suggestions.

The House Doctors wanted to charge me additional prices and I felt they should have been able to do the job within the 2 hours that I paid for. I wasn't home when they did it and when I came home I couldn't tell where they stopped. They didn't do the whole job but I couldn't tell where they had done the job. I wasn't able to tell which part was clean and which part was dirty. They told my son they used water instead of any kind of cleaning agent so I'm glad I didn't pay the extra whatever they wanted per hour, 100 and some dollars. Their hourly rate was too high and I just felt it was a scam. I'll give you 2 hours for $69 but it's going to take 2 more hours and it's $169 or whatever they were going to charge per hour. I don't recall having any problem with The House Doctors' punctuality.

First off, let me be clear that the service professional that came to my house was very nice and did the best work he could with what he had. I am pleased with what he did, but I paid for 3 hrs of work and he left after 1.5 hrs. I am however, extremely disappointed with the manager's, communication, responsiveness, and overall way that he does business. I purchased the coupon in early May and was actually interested in receiving a quote from them for additional work, however, after several phone calls over a 2 week period to the house doctors, someone finally returned my call while I was at work and left a slightly nasty voicemail stating something to the effect of "if you don't call me back today by 1:30, you won't get scheduled for a couple months." I am a nurse and not permitted to carry my cell phone with me during the day and after more than 2 weeks of in-returned calls, I certainly did not feel it necessary to take time away from my patients to check for messages. I checked on my lunch break at 2:15 and called the manager back. He proceeded to schedule me for July 12th, regardless of the fact that in the meantime, we actually had some damage occur to our living room ceiling that needed repaired in a more timely fashion. He asked what we would want done and I replied, "well, if it's not until the middle of July, I'll probably just have you do cosmetic work and I will find someone else to do what I really need done." His attitude was very "oh okay, sounds good, see you on the 12th" with no apology for the late call, however he did offer an excuse, stating "we've been really busy. I've sold over 200 of these coupons." This truly makes me want to stop using Angie's List, at least not even consider a coupon or deal, knowing that providers do not put a reasonable limit on the number sold to be able to serve the customers that actually purchase them. Final note, I asked the scheduler on the phone if they would come do an estimate and he said that they would do an estimate day of service for any work above the budgeted hours (which is not what I wanted, but I truly didnt want any work from them at that point, let alone any additional work, so I didnt push it). I then asked if there was anything that I needed to have for the serviceman when he came to the house and the reply was "no, he'll have everything with him." Upon arrival to my house day of service, again, the gentleman that came was very polite and did his best, however he immediately asked me if I bought drywall mud. I told him "no, I was told I didn't need anything." The guy only had joint compound with him and he made it work, however, the corners are no better than they were before and I had to do all of the finishing work because the compound had to dry for 24 hrs before being sanded. If I had known that it was only going to take him 1.5 hrs to do the work, #1, I would've run to Home Depot to get the stuff that he actually needed and #2, I would've found more work for him before he left. I was planning on painting my whole house, he could've prepared all the walls for me in that amount of time. Overall, it was a waste of $99. I could've dine the work that was done easily on my own for a lot less money and possibly even better quality because I would've used the right materials.

On May 28, an electrician arrived from The House Doctors and put in the new line (it was an extension cord), installed the camera (did a very nice job with it) and installed the motion-activated light on my back porch. He said I needed a new kitchen faucet and a new ceiling fan and that he didn?t have time to do the other jobs. (This cost me $470 and I had to take the day off from work.) When he left, I thought the electrical line and the security camera were ready to go. For the next month, I had nothing but trouble with the security camera; it kept going on and off and wouldn?t record anything. The security company was very patient with me as I made many, many calls to them to help me get it going. We, of course, thought that my cell range was the problem so, as advised, I bought a second router for over $100. My brother then discovered that the line put in on May 28 by The House Doctors was dead. After playing telephone tag for a while, they finally made an appointment to send the electrician back to see why the line was dead. He came back on July 9. Since I had to take another day off from work, I took advantage of the time at home and asked him to fix the dead line; install a new porcelain light fixture in the basement; and re-screen the back window while I was there. After a couple hours, he told me he fixed the line and that if I had any more trouble with it, I should call the garage-door-opener company that installed the original box. He also installed the light fixture in the basement and re-screened the window. (This cost me $250 and another day off from work.) The camera continued to go on and off and did not work properly at all. The security company told me to send it back and they sent me a new camera. Meanwhile, my brother discovered that the electrician had run the ?new line? into a line that switched on and off with the garage lights that I controlled from my house. I had to leave the lights on 24/7 until I could have the electrician come back to ?fix it? (again). I contacted The House Doctors about this on July 25 and a new electrician was sent out on August 1 (I had to take two hours off from work). His first comment was about the extension cord used by the first electrician. (The first electrician had told me that adding conduit would be much more time-consuming and costly, so I agreed to the extension cord.) The second electrician worked on it for about half-an-hour and said it was fixed. I tested it (I thought) and it seemed to work but after he left I turned the lights on and off from the house and the camera stopped working. I immediately called him and he came right back. After a minute or so, he said he finally realized what was wrong. (It had something to do with the relay in the box installed by the garage-door-opener company.) Once he ran the line through the relay, the camera worked perfectly. (I hope I worded all this correctly ? I?m electrically challenged.) The owner of the company called that night (August 1) to ask me if I was happy and that he wanted to ?put a smile? on my face. I was smiling until he added, ?You know, I could charge you a little for that work today but I?m not going to.? Seriously? After two months of aggravation for me (and my brother), not to mention the expense and time involved (two more visits by electricians and another ten hours of vacation time; the unnecessary purchase of a second router; numerous phone calls to the security company; uninstalling the first camera and shipping it back; and installing the second camera, I was astounded that the owner would even hint that I should pay for the less-than-one-hour visit by the follow-up electrician. This job should have been done correctly the first time the electrician came out on May 28. After all this, none of which was my fault or the fault of the first or second security camera in any way, the son of the owner accidentally sent me a copy of an e-mail he intended for his father in which he referred to me as ?a pain.?

After filing a complaint with Angie's List on 7/8/2013 about a repair to brick molding (which was coming apart, developing black mold, and leaking water into my house) around my sliding glass door, I received a call from Bob Vecchio from the House Doctors on 7/12/2013. He indicated that he wanted to "make it right." However, he would not be able to do the job himself as he no longer does his company's jobs due to the fact he has had a double knee replacement. However, he would send one of his guys to fix the work, and he would get back to me to schedule an appointment. I would have preferred to hear that he or his son would come out personally and fix the job on a weekend so that I wouldn't have to take more time off work, but that was okay as long as the job would be fixed right and in time for the outside of my house to be painted. During the week of 7/15, Bob and his son, Mike left messages for me. However, due to a family emergency, I was unable to call back until 7/22. On 7/22, I returned Mike Vecchio's call to schedule the appointment to fix the brick molding around my sliding glass door. At this time, he indicated that he would send the same individual who did the initial work. I expressed concern and asked for someone else since this individual didn't repair the job properly the first time. Mike interrupted me and said it would be fine. He said he talked to his guy, and they discussed what should be done. This surprised me since Mike never saw the work (even though I offered to provide pictures in a previous voice-mail). I went ahead and scheduled the appointment with him for the next morning since I needed the work to be finished before my house was painted on 7/24/13. Approximately 30 minutes after my call with Mike Vecchio, I received a call from a 2nd carpenter who was referred by my painting company. During the week of 7/1 when I didn't hear back from the House Doctors, I contacted my painting contractor for a carpenter referral since my house was originally scheduled to be painted the week of 7/8. However, due to rain, the painting did not start until 7/24. The carpenter said he could stop by and look at my job in the next half hour as he was finishing up another project in the area. I agreed to have him look at it. When he and his partner saw the molding around my door, they explained that the job was not done properly and that the molding would have to be replaced. They said they didn't understand why 1/4" round molding was used at the top of the brick molding to keep water out. Instead, they suggested using flashing. Also, one of the corners of the molding was not secured causing it to come apart. They also indicated that there was way too much caulk used around the trim. It was quite messy. However, despite the excess caulk, water was getting in behind the door and getting into my house and causing black mold to appear on the outside brick molding and the 1/4" round molding. They explained they would need to replace all of the molding around the door, scrape off all of the caulk, and install flashing under the siding and over the top of the molding. Labor and materials would cost $250.00. Since I had confidence they would do the job correctly and since they could do the job the next day, I agreed to hire them. I immediately called Mike Vecchio back to cancel my appointment. When I got his voice mail, I left a message indicating that I was hiring someone else to complete the job and the reason why. I also mentioned that I'd like to talk to him or Bob and request a refund for the initial labor and materials. However, I did not receive a call back. I only knew that he must have received the message when no one showed up the next day. On 7/26/13, I called Bob Vecchio to follow up and request a refund. Bob returned my call that afternoon. He seemed angry, and he told me that he didn't think I was being fair since I did not give his company the opportunity to fix the job. I tried to explain to him that I was willing to do that. However, when the 2nd carpenter indicated that the job was not fixed properly and since the House Doctors were only willing to send the same individual who did the job improperly the first time, I preferred to have someone else do the work. Unfortunately, Bob interrupted me and talked over me multiple times. When I requested a refund of $167.58, Bob said he would offer me a refund of $125.00 because he felt the materials probably didn't need to be replaced. However, he had never seen the work and wasn't interested in seeing pictures that I offered to provide. He said he would refund me $125.00 if I changed my review on Angie's List. The House Doctors has since refunded me $125.00. the total cost of my repair was $292.58 ($250.00 to the 2nd carpenter and $42.58 paid for some of the materials for the first repair). At this point, I'm grateful that the repair is now properly fixed, looks great, no longer leaks, and that I received some of my money back to defray the cost of the total repair. Since Angie's List does not allow for half grades, I had to rank my experience as a D for the grade above. However, since I received a refund of $125.00, I would say that my overall experience was more like a C-/D.

I did use The House Doctors and that one turned out excellent. They were neat, clean and efficient, I have no problems whatsoever. They even suggested areas that needed to be repaired and fixed those also.

Robert from The House Doctors did an excellent job, was professional and got the job done in a timely manner. I needed the work done by a certain time and it was done well in advance of my deadline.

They did a terrific job locating a part for a very old dishwasher, then modified it to fit. I would definitely use them again!

Did a replacement of a damaged ceiling and painting with trim added and repair of paneling in family room. Replaced drywall in living room and hall. Patched cracks in bedroom. Installed lighting in family room. On time all the way cleaned up as they went along and entire job done within 1 week.

It was good. I never saw them do the work. They completed everything while I was gone. It was not as thorough as I would have wanted.

He was ok. He did a good job but, he was a little slow.

Went well. I happened to have some extra wall anchors to secure handrail into wall.

It went fine- I was not at home when they did the work.

Bob is always very responsive when I contact him. The guys he hired were friendly and called the day before to let me know they were working in the morning. They arrived as planned and worked around the cars in the neighbor's drive to remove ivy. They tried to match the tuckpointing color & talked to me about possible future repairs for the steps. They went through thorny berry bushes to get to the old wood fence to take it down. They then put all the debris in the truck. They were friendly, courteous, efficient and thorough. They checked with me on every job. I would hire them again and will hire them again. They are the best!

One of the crew was sick, but came anyway since I was having a party in a few days. Did forget their rags, but ran out and got more. Very good attention to detail when cleaning. I was pleased.

Everything went extremely well, in fact, it went so well that I have decided to take my time a write a review. I very much enjoyed the responsiveness of The House Doctors' automated pre-recorded answering service. It literally answers without hearing that phone tone... on all 4 lines listed under contacts. Super cool! Oh yeah, the recorded voice quality is simply stunning. So I left several messages... and left several more two days later. Only about two weeks later since my initial contact I had a privilege to finally play this interesting game called "phone tag with Bob". I really don't have a job nor do I have life so I simply sit on my couch and desperately wait for that precious call from Bob to establish a direct line of communication and finally... it paid off. Bob called my cell and I picked up! Hurray! The arrangement was made for some one to stop by and inspect the problem. Unfortunately I wasn't home (I don't work... remember?!) but my wife happened to be home. Now Im quoting my wife: "some guy of barely legal age to work came out and took photos." Well, a week and a half later since the "very young man" took photos, Bob left a voice mail stating the estimate was sent. You know Bob, I appreciate the effort, but at this point, I kinda started to like my leaking home and the damaged dry wall along with the water damage in my 3 car garage ceiling.