The House Doctors

There are a lot of reasons this review should be more positive. However, the problem for me was in the communication. When the handyman showed up on the 19th (Mark) he could not have been nicer, more professional, and the job was fantastic. He called ahead to let me know he was running a little late, cleaned up meticulously, worked very fast and carefully, and was flexible in working with me as I got materials for one of the jobs. Also, Bob, the fellow who communicated with me via email was responsive and helpful. However in the interim between one of the fellows (Mike) who was supposed to have taken on my job did not respond to phone calls, left messages to call him and suggested times to do so but then did not pick up the phone, so that was frustrating and I lost time with that. If I had not already bought the big deal I would have moved on, but I had paid for the work and needed someone to do it. We finally talked on the phone, and Mike very kindly fit me in to work with my schedule. I understood we were to meet on Aug 16th sometime between 10 and 11:30 a.m. Mike called me on the 15th and asked me to call. He did not say why, but I wanted to speak with him anyhow because I wanted better information about the time of arrival. I called several times with no response. I left messages that evening explaining that I would be leaving work the 16th and asking Mike to let me know a more exact time so I would not miss as much work. I got no response. The 16th I traveled the 50 miles round trip to be there at 10 and while waiting there called him a few times again to ask what was going on and again received no response. I waited until 12:30 and then left still havign heard nothing. I emailed Bob that weekend just to let him know what had happened and got a response immediately. The problem was fixed on Monday when I traveled the 50 mi round trip again to meet the fellow Mark who did such a great job. Apparently, Mike and I had understood different dates. I can understand such a situation. I cannot understand a refusal to call to tell me we had miscommunicated so that I would not travel out there the 16th for no reason. So I am left in a quandary. The work was outstanding and the workers very pleasant to deal with except for the communication issues. If I had the time to spare and did not have to travel so far I wouldn't hesitate to try them again, but I probably wouldn't risk it since both are an issue for me.

He worked very hard. It was a nasty, dirty job, and I was very pleased with the results.

It worked out great. I was very pleased. He was very courteous and punctual.

I bought the coupon and Bob called soon after. At that time I told him I wasn't ready but had several things I wanted done. I emailed him photos and a list of things I needed done. He never responded. I called and left a message with no response from that either. In the meantime I had to have this work finished so hired another handyman from Angie's List. Towards the end of the coupon validity time, he called but the work had already been finished. I gave him a "C" because he did call right away, but he should have responded to my email and other phone calls.

never responded did not show up for the cleaning no calls nothing

Rod, the electrician came to evaluate job. He was timely, professional and polite. The evaluation took minimal time and I received a quote the next day. Bob Vecchio scheduled work with me when I got quote and repair was completed that week.

It took a bit to finally set an appointment, multiple missed calls, on both ends. Would be nice if they had a "live" operator to handle calls. Had an area on kitchen ceiling that had been repaired, plastered a number of years ago due to a leak. No reoccurrence of leak however area started to crack, looked as if a repair had been done, not very smooth, kind of "drooping"...Purchased a 3hour plaster, drywall repair back in April. Mark arrived on time, had called to inform me what time he would be starting.. I purchased supplies needed for the repair. I was given 2 options of repair work, decided on the least invasive option, after discussing what the best choice would be. Mark did a great job, protected furniture in the area where the work was being done. He finished the job quickly, ceiling looks great! In the end, he didn't need some of the supplies I purchased as he had some of his own available and the job didn't require too much. All questions answered. Would definitely hire again.

Service provider never showed up when scheduled. This was a huge inconvenience to the member, please refund immediately.

Everything was done timely and neatly.

I left two messages on each of the phone numbers listed in the last two weeks and still have not had a return phone call. I understand that this company might be busy, but at least an appropriate response would be professional.

They did a very good job. Bathrooms, especially, exceeded my expectations. There were a few areas they missed, but after I pointed them out, the team immediately fixed those areas. I initially had a dificult time getting in contact with the House Nurses, and didn't receive a call back after several messages left. However, they had a wrong number for me and once we realized this, the housecleaning was quickly scheduled.

It did take a while to get on their schedule but I'm sure they get busy in the spring/early summer. They arrived on the scheduled date and time and completed all the work in a timely manner. They even came back the next day to haul away the old broken gate.

Generally, I would say they were very courteous, but the cleaning was only ok.

I hired these folks to come wash my driveway. Our snowplowing service left some rusty trails on the driveway during the winter and I wanted the spots cleaned off as well as the driveway powerwashed. After purchasing an Angie's List Big Deal from this company several months ago, they were quick to contact me and set up an appointment. They were willing to come sooner, but I asked them to wait until June, after we mulched, as I knew the mulch pile would leave a big mark on the driveway that I wanted cleaned off. A rep from the company called me the morning of the appointment to make sure they could still come out and perform the work, as it was raining that day. I said it would be fine, as long as they could wash our driveway effectively in the rain. She assured me it would be fine. I appreciated her professionalism. She said they would arrive between 10:30 and 11:00 to do the work. At about 10:15, a young man showed up at my door. I was on an important phonecall and not ready to come outside since he was early. I apologized for being on the phone and asked him to wait a few minutes. He didn't even crack a smile or say anything to me. He just walked back to his truck. About 10 minutes later, I finally made it outside and asked him to start on our driveway and then move to our sidewalk and patio when he finished the driveway. He was unfriendly, slow moving, and unprofessional and barely said two words to me. It just seemed like he wanted to be anywhere but powerwashing driveways. Hey, I didn't blame him, but it did reflect poorly on the company. Last fall, I had another power washing company come out and wash our whole house, all three sidwalks, and our driveway as well as seal the driveway. Two workers performed all the work in about 2 hours. So I thought just having our driveway washed would easily be accomplished in one hour. However, the young man from the House Doctors was extremely slow moving, and the equipment he was using was a small hand sprayer. I peeked out at him from an upstairs window a few times while he was working, and it looked like he could have been working a lot faster. However, I did realize that the equipment was also a hugely limiting factor. It was obvious to me after about an hour that he was not going to even come close to finishing our driveway alone in two hours. My children and I went for a bike ride around 11:30, and returned home a few minutes prior to 12:00. The young man from House Doctors was sitting in his truck with all the equipment packed up, ready to leave. I was annoyed because I had paid for 2 hours of time, and he hadn't started working until around 10:30, so he was shorting me a half hour. But mostly I was annoyed because he had only managed to wash about 1/3 of our driveway and had not even come close to working on the sidewalk or patio. I told him he hadn't started working until around 10:20, and asked if he would get the equipment back out and at least try to go over more of the rust spots on our driveway. He said he didn't realize he hadn't started until 10:30 and he got the equipment back out and worked another 20 minutes. In the end, he managed to mostly remove some motor oil stains and helped fade the rust stains at the top of our driveway. However, the bottom 2/3 of our driveway were not cleaned at all. I was so disappointed that he accomplished so little in two hours. Even though I purchased this service through a Big Deal sale, I felt like I was ripped off. I did not feel like the work he performed was worth the $69 I paid! After the service was performed, I got on Angie's List to read their other reviews and realized the company is not a powerwashing company. They are handymen. I had not realized this when I purchase the Big Deal, as they were advertising 2 hours of powerwashing. Perhaps their customer service, efficiency, and professionalism are better when they are doing other types of work. I would definitely NOT recommend this company for their powerwashing services.

They called quickly after I purchased my Big Deal to arrange a time to come out. The young man who did the work was efficient and professional. Knew what he was doing and kept at it until the job was done. we had more work to do than could be done in the time allotted by the big deal and he gave a good estimate of how much more money/time it would be.

He did the work and he had extra time and asked what else he could do. I would use them again if I got another big deal.

We have an old house. We purchased the faucets and shower and had replacement tiles. Approximately four or five had to be changed for the new faucets. Robert came out to do it all. He was very polite and a hard worker. However, he seemed uncomfortable with the tile work. He was pounding on the tiles with a hammer. After the first trip he needed to order an extension for the faucet due to the thickness of the wall. My husband noticed that there were eight or nine new tiles which had been cracked and chipped. He told Robert about this and he said that he wasn't finished even though he had already replaced adjoining tiles. He came back two days later with the extension and installed the plumbing and worked on the tiles. When Robert was finished, my husband noticed that some of the tiles were sticking out or in farther than the others. Also the spigot beneath the faucet was not lined up with the faucet about one inch to the right. Robert explained that it was impossible to line up correctly because of the construction of the wall. We didn't think that made sense. We were not to use the shower until the next day. The next evening we tried it out and black water came out from around the faucet and then more water came straight downstairs through the ceiling to the downstairs bathroom. I called Bob Vecchio and said we needed someone immediately. He didn't return our calls, so we called Robert and he came right over. It turned out that he had attached the faucet to an old pipe and didn't try it out. He redid it and it is currently working. In the meantime we had received a bill from Bob Vecchio for $829 for the work done so far, including replacing 12 tiles. I called him to ask about being charged for 12 tiles (not a good job) and the fact that the faucet and spigot didn't line up. He refused to talk about it and said Robert had explained everything to my husband to his satisfaction. Not True. He never bothered to come and look at the job. He also said it would have taken too many hours to get the tiles right, this being such an old house. He said most people with old houses would have all the tiles redone with "liftoff tiles" He was very rude. We decided not to have them complete work on the shutoff valve and ceiling repair as we didn't feel confident they would get it right.

Took long time to set up appointment. Patio looked good when completed. Technician polite,

My mom was here when the work was done. She said the worker was very efficient and offered excellent and cheaper options.

Excellent experience. When the workman were late, they called to let me know. They were friendly, cleaned up after themselves and checked with me as the work progressed. This was another excellent experience with The House Doctors!

Plumber showed up within an hour of my call, and he repaired a toilet flushing device in our bedroom area. Pieces for this particular toilet are hard to find, but the House Doctor plumber did the whole repair within an hour.

The post was on a porch that had been replaced some time back by the House Doctors. It turned out that the roof of the overhang was empty inside. A new "panel" had to be added to the overhang to secure the post.

Had to call twice before calls were returned. Finally got a call back and they said they would look at my driveway for a quote on re-sealing and leave estimate in my mailbox. No estimate ever given.

I was going to have the light replaced so I could have brighter light... but the electrician said we could just use a different wattage. I have used this company for several years. The tech (Rob) was very prompt and the service was great.

They were absolutely fantastic! He arrived on time, went out of his way to protect the rooms from dust, cleaned up after and the work was great. We would definitely use them again!