Susan Shvartz

Six weeks ago I submitted an offer to purchase a home in the Cleveland Heights area. The property was a Fannie Mae owned property and this company was the realtor representing the seller. After I submitted my initial offer a representative from the agent's office let my realtor know that another offer was on the table. So I upped my offer to a higher price. When my realtor did a little more digging he discovered that the offer that was supposedly on the table had been rejected several days before by the seller and that their was no second offer anymore. Conclusion - they either deliberately mislead us or they just are poorly organized. We then decided that since there really this "second offer" on the table we were going to resubmit a 3rd offer that reflected the price on our initial offer. We submit - a week or so goes by and we find out that our offer had been accepted. Sounded great - turns out the seller's agent never submitted our revised offer and the accepted price was for the higher amount (the price we submitted when we were mislead into thinking that there was another offer on the table). After a few more submissions we finally had an offer that was accepted through fannie mae. The only thing left to do was to have the sellers agent (subject of complaint here) submit the purchase agreement to Fannie Mae to sign. A few days go by and still no word - mean while I had started the process to obtain a mortgage so now time was ticking. We finally get word from this agent that Fannie Mae had kicked back the paper work because the seller's agent submitted a Purchase Agreement for the wrong property. So they updated the paperwork, I re-signed what I needed, to sign and then we resubmitted only to find that Fannie had cancelled the offer. So resubmitted one more time and our final offer got rejected due to another cash offer that was on the table. Poor customer service that not only cost me time but money. Dishonest or disorganized - whatever the case they need to get their act together