Sunshine Heating & Cooling LLC

BEWARE! Installation went fine once they showed up - they canceled our original appointment at the last minute. The real problem began with a banking issue beyond our control - the vice president of our bank did not abide by our overdraft agreement....he bounced the check. As soon as we realized what he had done my husband called Sunshine to make it right. He was told by Dawn that the check would not be put through a second time. LIE. He then gave her his bankcard number and she charged his card for the original check amount of $1089.16 plus an additional $75. These charges cleared - they now have their money. Sunshine has a third party check recovery service. You can't have this service and not know about it. Checxchange - on behalf of Sunshine - took $1139.16 from my husband's account - $1089.16 for the balance due on the furnace plus an additional $50. When he called Sunshine, he actually spoke with the owner who put the responsibility of fixing this on Dawn. SHE DID NOTHING. She said after several calls to her and her boss that they would not receive that $1139.16 for 30 days, that it was held by a clearing house. LIE. We finally called Checxchange and were told that Sunshine received that money in 2 weeks via direct deposit. This was a month after they took the money. Sunshine had their money because the bank card cleared, they then had their recovery service steal $1139.16. They knew they had double dipped BUT DID NOT CARE. We called Dawn and told her she needed to give back the money that their recovery service stole. She said she would issue a refund to the bankcard - that was 10 days ago. WE STILL HAVE NO MONEY BACK. According to our bank a refund to the bankcard does not take 7-10 days which is what Dawn is claiming. We have been waiting for almost 2 months for Sunshine to take responsibility, to act like professionals. I am going to make one more call to our bank and then I will contact the local authorities to begin legal proceedings. It is now March 14, and we still do not have our money back. Our attorney has sent Sunshine a letter of demand, if they do not pay up by this Friday, we will be going to court. Will keep you posted!

Company took money out of my account and provided not service. I would not recommend. Having doubt about contractors on Angie's list. Not trustworthy at all.