SPEED EXTERMINATING CO

DAVE WAS ON TIME, TOOK OFF HIS SHOES IN THE HOUSE (!), DID HIS WORK QUICKLY, WAS REASONABLY FRIENDLY, AND ADVISED WAYS TO KEEP PESTS OUT OR DISCOURAGE THEIR COMING IN. TWO WEEKS LATER, WHEN I FELT THERE WAS STILL A PROBLEM WITH ANTS, THERE WAS NO QUESTION EXCEPT "IS TOMORROW OKAY FOR HIM TO COME BACK AND SPRAY AGAIN?". NO ADDITIONAL COST FOR RETURNING AND LOTS OF ASSURANCES THAT IF THERE SHOULD BE ANY MORE SIGHTINGS TO CALL AND HE'D RETURN IN A JIFFY. I BELIEVE HIM. WE HAVEN'T HAD ANY MORE PROBLEMS. I USED THEM LAST YEAR AS WELL AND WAS VERY HAPPY THEN WITH THE SERVICE. PRICE IS A BIT MORE THAN IDEAL, BUT THE EXCELLENT SERVICE MAKES IT A GREAT VALUE!

I WAS DISABLED AND UNABLE TO GO OUTSIDE TO SEE EXACTLY WHAT HE DID, SO I'M ASSUMING HE DID A THOROUGH CHECK FOR OTHER NESTS. THE YELLOW JACKETS ARE ALL GONE, SO HE WAS SUCCESSFUL. HIS WILLINGNESS TO CHECK THE SHED, FINDING THE WASP NESTS AND DESTROYING THEM, ALL WITHOUT ANY COMPLAINT, GRUMBLING, OR SAYING THAT WASN'T INCLUDED IN THE ORIGINAL REQUEST (AND AT NO EXTRA COST) WAS A REAL PLUS FOR MY OPINION OF THEM. THEY SENT SOMEONE OUT RATHER QUICKLY TO DO THE JOB. HE WAS POLITE AND HELPFUL. I THOUGHT THE PRICE WAS A BIT HIGH, BUT THEY WERE THOROUGH AND SUCCESSFUL, SO I GUESS IT WAS WORTH IT. NOTE THAT IF YOU CALL TO SCHEDULE AN APPOINTMENT, YOU MUST MENTION ANGIE'S LIST (OR A COUPON) THEN. THE WORK ORDER IS COMPUTERIZED, SO WHEN I WAITED UNTIL THE EXTERMINATOR CAME AND TOLD HIM ABOUT THE COUPON, IT WAS MORE DIFFICULT TO GET IT CHANGED (HOWEVER, THEY DID GIVE ME THE DISCOUNT.) ALSO, THE QUOTE GIVEN DID NOT INDICATE THAT THERE WOULD BE TAX ADDED, WHICH ADDED TO THE COST, WHICH I DID NOT E

VERY KNOWLEDGEABLE, PROFESSIONAL HELP, AND THEY WOULD BE MY FIRST CHOICE SHOULD I EVER NEED AN EXTERMINATOR.

THEY ARE VERY RESPONSIVE, VERY CONCERNED ABOUT THE SAFE USE OF CHEMICALS, ACCURACY AND APPROPRIATE USE OF THE TREATMENTS. THEY LIVED UP TO THEIR PROMISE TO COME BACK UNTIL THE PESTS WERE ELIMINATED AND DID SO IN A VERY RESPONSIVE FASHION.

NOT ONLY DID THEY HAVE SOMEONE TO DO THE JOB ON A SATURDAY, THE ONLY DAY WE COULD BE HOME, BUT THEY CALLED BACK TO LET US KNOW OF A CANCELLATION, SO WE GOT THE WORK DONE IN LESS THAN A WEEK'S TIME FROM WHEN WE CALLED. THE TECHNICIAN WAS COURTEOUS and DID A GOOD JOB. WE'VE USED THEM IN THE PAST and HAVE ALWAYS BEEN PLEASED, AND PLAN ON USING THEM AGAIN IN THE FUTURE! WE HIGHLY RECOMMEND. PEST SERVICES IN THE PAST HAVE HAD GREAT RESULTS!

PERSON ANSWERING PHONE HAS A POOR ATTITUDE, COULD USE COURSE IN PUBLIC RELATIONS. RUDE AND SARCASTIC WHEN ASKED REASONABLE QUESTIONS. SOLVED THE BEE NEST PROBLEM MYSELF FOR $4 WHEN THEY WANTED TO CHARGE $160. $156 IN MY POCKET. FORGET THIS COMPANY. I FOUND ANOTHER COMPANY WITH A PRODUCT THAT DID THE JOB, LEFT NO RESIDUE AND ANSWERED QUESTIONS IN A FRIENDLY MANNER.

I DON'T THINK YOU'LL FIND TOO MANY COMPANIES WHO'LL MAKE SERVICE CALLS FOR FREE OR BE HONEST ENOUGH TO TELL YOU THAT WHAT YOU DID SOLVED THE PROBLEM. THEY COULD HAVE EASILY DONE SOME SPRAYING AND TOLD ME THAT THEY'D SOLVED THE PROBLEM. SPEED WILL DEFINITELY BE THE FIRST (AND ONLY) COMPANY I CONTACT IF AND WHEN I HAVE ANY OTHER PEST PROBLEMS.

ESTIMATED PRICE GIVEN OVER THE PHONE FOLLOWING DESCRIPTION OF PROBLEM. ALSO ADVISED REGARDING CARPENTER BEES, NEVER HEARD OF SUCH THINGS. THE TREATMENTS THAT WERE PLACED WORKED. I DID RECOVER ONE BODY, COMPANY TO FOLLOW UP TOMORROW. UNABLE TO SCHEDULE A FOLLOW UP APPOINTMENT AT THE CONCLUSION OF FIRST VISIT, SO THE OFFICE CALLED LATER TO SCHEDULE A TIME. VERY PLEASED WITH SERVICE.

I HAVE BEEN VERY PLEASED WITH THEM.

HE WAS POLITE AND FOR THE MOST PART RESPECTFUL OF OUR PROPERTY. I WOULD REFER TO OTHERS.

I WAS THOROUGHLY IMPRESSED WITH JOHN'S KNOWLEDGE, PROMPTNESS AND PROFESSIONALISM. I CALLED ONE DAY AND THEY WERE ABLE TO COME OUT THE NEXT. JOHN AND HIS OFFICE REPRESENTATIVE WHERE EXTREMELY NICE AND RESPONSIVE TO MY NEEDS. HE ALSO PROVIDED ADDITIONAL INFORMATION AS TO WHAT I COULD DO TO KEEP INSECTS OUT OF MY HOME. I WAS IMPRESSED.

THEY LAID TRAPS, USED STICKY TAPE, AND BAIT TO ELIMINATE THE PROBLEM.

HE WAS VERY KNOWLEDGEABLE AND ANSWERED ALL MY QUESTIONS.

EXPENSIVE. SPRAY RAN DOWN WINDOW SCREENS AND I HAD TO WASH THEM. ALSO HAD TO CALL THEM BACK FOR WASPS.

THE OVERALL EXPERIENCE WITH THIS COMPANY WAS EXCELLENT. I WOULD CALL THEM AGAIN IF I NEEDED TO, BUT I HOPE I NEVER HAVE TO CALL THEM AGAIN.

THEY WERE VERY PROFESSIONAL IN THEIR SERVICE, AND TOOK EXTRA TIME TO BE THOROUGH. THEY ALSO GAVE A DISCOUNT FOR MENTIONING ANGIE'S LIST.

BILL WAS PUNCTUAL, PROFESSIONAL, KNOWLEDGEABLE AND VERY POLITE. I WILL DEFINITELY CALL FOR HIM AGAIN IN THE FUTURE.

IT WAS RIGHT BEFORE THANKSGIVING AND WE WERE HAVING GUESTS STAYING AT OUR HOUSE. ON SHORT NOTICE THEY RESPONDED QUICKLY AND EVEN MORE, GOT RID OF THE MICE.

HE ALSO SUGGESTED THAT I COULD DO THE ROUTINE TREATMENTS ON MY OWN, WHICH I APPRECIATED.

THEY WERE LATE BUT THEY CALLED. THEY GAVE A 90 DAY WORK GUARANTEE AND THEY DO NOT HAVE MONTHLY CONTRACTS!

BILL CHECKED AREAS AROUND THE HOUSE (MAILBOX, ETC) THAT I HAD NOT EVEN ASKED HIM TO.

SEEMED LIKE A LOT OF MONEY TO GET RID OF A MOUSE, BUT THEY WERE THOROUGH. NEXT TIME I'LL BE MORE PATIENT WITH THE TRAPS I BOUGHT AT THE HARDWARE STORE, BUT IF THAT DOES NOT WORK, I'LL CALL THEM AGAIN.

VERY PROMPT AND COURTEOUS. GOT THE JOB DONE QUICKLY!

THE PEST CONTROLLER WAS VERY KNOWLEDGEABLE.

BRYAN THE TECHNICIAN WAS OUTSTANDING. HE ARRIVED AT THE BEGINNING OF THE TIME SLOT SCHEDULED, DID A COMPLETE JOB, AND TREATED WITH A MIXTURE OF SPRAY AND POWDERS. RECOMMENDED PLACES TO SEAL AND WAYS TO DETER FUTURE NEST BUILDING. THE DAY AFTER THE TREATMENT, MANY YELLOW JACKETS ESCAPED INTO OUR HOME AND TEMPORARILY PANICKED US. A QUICK CALL TO SPEED GOT US A CALMING AND UNDERSTANDING MANAGER THAT IMMEDIATELY SCHEDULED A FOLLOW-UP FOR THE FOLLOWING DAY. WHEN BRYAN CAME OUT THE SECOND TIME, MOST OF THE YELLOW JACKETS WERE DEAD, BUT HE SPOT TREATED ANYWAY. BRYAN SHARED MUCH OF HIS EXPERTISE WITH US (AND HE HAD A LOT), REASSURED US, AND HAS GAINED A LOYAL CUSTOMER FOR SPEED. HE EVEN MADE SOME RECOMMENDATIONS FOR DIY CONTROL. I'M GLAD I CHOSE THIS COMPANY OVER ORKIN OR TERMINIX, AND I WOULD RECOMMEND THEM. I HAD TO WAIT FOR A WEEK, THEY ARE VERY BUSY NOW, BUT IT IS WORTH IT. SELL SUPPLIES AND DIY TREATMENT PRODUCTS, SO IF YOU WANT TO TREAT ON YOUR OWN YOU CAN. ALSO DOES NOT REQUIR