SOLUTIONS BY STEAM PROS

Steam Pros cleaned my carpets. Two days later I observed brown rings in the living room. I learned a suction hose had blown. They agreed to come the next day & touch up. No call/show. That afternoon, manager Dave called stating the cleaner was sick. They were to call the next day, but never did. I stopped payment on the check, which motivated them to call me to resolve. I spoke with Dave. He said he would call in the morning with their schedule. AGAIN, no call/show. They called a day later which I did not return. A few days later the General Manager called. His accusation, without hearing my side, was that I NEVER returned ANY of their calls. This allegation was extinguished when he put Dave on the phone & confirmed I had called back several times. The manager then went on a verbal assault suggesting I had no money, which is why I stopped payment. I terminated the call. This company has 3 complaints with the Better Business Bureau & an F rating from an Angie's List member. Beware.

Did not clean carpet in bedroom and bath doorways. Next day I saw carpet torn. Velvet chair has marks from cleaning tool. They did not do a good job. Advertised 3 hours carpet dry. "not true"