Snow Brothers Appliance Co

Description of Work: Stay away from Snow Brothers For 30 years my wife and I have purchased appliances from Snow Brothers Appliance in Lyndhurst Ohio. In those years we have also referred many family and friends to also shop there. As recently as 2 years ago my son and his wife bought $10k worth of appliances for the new house they had built. Their delivery guys showed up without a dolly or equipment to bring them into the house. Then when they called their salesman he had the nerve to yell at them because they lived on a gravel road. I should have learned from their experience but I didn’t. So recently in September 2024 my wife and I bought a new GE garage freezer. But my story begins 3 years ago when my wife and I purchased a new GE microwave, electric oven and a large refrigerator that had a price of $2999 for the refrigerator alone. The refrigerator was delivered by two guys who had no clue what they were doing. They forced the refrigerator through my front door ripping out the power chord and also ruining the circuit board it was attached too. After several weeks Snow Brothers finally had it fixed. And it has worked for the last 3 years other then having a strange sound over that period of time. Well that strange sound was a cracked condensor fan. In September 2024 that fan fell apart and the water dispenser and ice maker also stopped working. As well as the outside panels heating to an untouchable surface because of the heat. Two different appliance repair men said it was unfixable because it must have also been dropped when delivered because the bottom frame was crushed which caused the issues with the fan. One of them had us put a portable fan behind the unit to act like a condensor fan. We have been living with the refrigerator in the middle of our kitchen for the last 3 months with the fan behind it to prevent a fire from starting. In those 3 months I have been dealing with Corey Kirby at Snow Brothers who has been giving me the run around the whole time saying dont worry Snow Brothers will take care of it. I learned his idea of fixing the problem was to try and get Epic who they sold me a warranty for, and GE who made the product pay for it. Neither were really responsible for the issue since it was caused by Snow Brothers employees. Well I talked to both those companies numerous times and learned of everything that was and was not taking place from the stories Corey kept feeding me. Coreys idea of fixing the problem was to give me $800 that GE had offered though they were not responsible for anything that happened. Snow Brothers was not even willing to help me by offering anything off on a new refrigerator. After Corey jerking me around for these last 3 months I gave up on Snow Brothers who was at one time a really good company. I talked to GE once again and made a deal with them myself. I will never purchase anything from Snow Brothers again. I guess with the way society is today it is no surprise that this company has gone right down the toilet like society itself. I tried to state everything in a nice way but I hope you can read between my statements how I really feel.

Description of Work: I need my new washer installed

Description of Work: At this point I'm at one star. Day is not over yet! Order refrig on the phone as I knew exactly what I wanted. Had to wait 3 weeks. Refrig arrived and it was caved in on the top. Sent back. Told had to wait 3 weeks for next delivery in my area. Not acceptable. Put up a fuss and got it delivered in 2 days. Refrig delivered, had a couple scratches on side but I ignored them. When my handyman came to hook up the water line he noticed the back bottom grill was smashed in but not hitting wires. OK, we'll continue with this refrig. When he got to hooking up the water the plastic line running into the water filter was sliced and the metal entrance was smashed. Spent most of morning on phone. OK, got a few $$ off and they will send appliance repair to fix it. Appliance repair just emailed and 1 of the 3 parts is on an unknown time frame for availability. Crickets at this point from Snow Brother as to this new development.

Description of Work: New washer delivery on 3/11/2022

Description of Work: Installation of GE gas range

Description of Work: Refrigerator emergency

Description of Work: Delivery of new washer

Description of Work: Purchased a Stove and took the old one out.

Description of Work: Dishwasher purchase

Description of Work: I bought a refrigerator.

Description of Work: purchased new dryer from them

Description of Work: We purchased our stove from them.

Description of Work: Sold me a new gas cooktop.

Description of Work: .Purchased appliance

Description of Work: Snow Bros provided all new appliances for our remodel.

Description of Work: Bought refrigerator and had it delivered

Description of Work: I purchased a bottom freezer Amana refrigerator to be delivered in one week.

Description of Work: I had Snow Brothers Appliance deliver a new refrigerator.

Description of Work: Purchased a new refrigerator

Description of Work: They sold me my flat screen TV. It went out during the first year of warranty, and they were very easy to deal with on this. They came out and replaced it hardly without a question. My last experience with them was inquiring about a dishwasher repair, where they actually referred me to another appliance place.

Description of Work: We bought a new refrigerator (approx $1400), sink disposal (approx $150) and over the stove microwave (approx $400) from Snow Brothers after a positive experience a few years ago with buying a new washing machine there. We are Lyndhurst residents and like that they are a locally owned business and not a large chain. Our first experience was very positive which is why we went back for this larger purchase. Our salesman (Russ) was helpful and informative. The main problems came with delivery. We only needed the fridge installed - our installer did the microwave and disposal so those were just left in our garage. We did not need any appliances removed, either, as we were donating our old fridge to a family in need. The delivery itself was fine; the problem arose when they left. I was in the kitchen and did not realize that all of the packing materials (read: TRASH) from the fridge were left strewn in front of my garage. When the washing machine was delivered a few years ago, they took the old machine AND the packing materials, so I never thought anything of it. I called the store and told them that the materials were left here and was told that when they take an old appliance they leave the trash to make a space "trade off" on the truck. Catch here is - they took no old appliances - they took no trash - they took nothing from this delivery. So a second stop was scheduled to come back and get the trash. I told the salesman that my husband would not be able to fit all of the garbage, including a wooden pallet, into our city issued can - and that even if he could, we would not be able to fit our own trash in it then. He said they would be out the next day. When the truck came, my message somehow became that I needed them to get the wooden pallet only. They left the large box of trash that WE had to gather from all over the driveway which we left next to the trash cans with the pallet. I called again and was told by Brandon that they only had in their notes to pick up the pallet and that he didn't understand why we couldn't just "throw it in our recycle can". Not the point. If you have a policy to take trash if you don't take an appliance, every piece of trash should have been taken out of here, whether I had 50 cans with space in them or not. Terrible response and customer service, particularly given that we had spent $2000 in their store ON THE RECOMMENDATION OF SOMEONE who is spending $10,000. I have gone back and warned that person to make sure they are clear about how trash will be handled BEFORE delivery, as this was very unsatisfactory, and not what I expect from Snow Bros. They told me that we were welcome to bring the trash up and put it in their dumpster - highly unprofessional - but what we ended up doing. My husband went to the store with our trash and essentially made a scene, but what do you want when you treat customers this way?

Description of Work: We purchased a washing machine.

Description of Work: I bought two air conditioners from them.

Description of Work: Snow Bros. helped us select all of the appliances for our renovated kitchen.

Description of Work: They purchased a washer from them.