Smooth Door

This was an excellent experience. They were on time. They called me with a quote for the repair. Came out and fixed it immediately. They did a great job.

He arrived the same day and fixed the door. He gave me a quote to replace or repair and explained the benefits for repair. Very honest and does not overcharge.

Phenomenal service. Mick was the only contractor of four that I contacted who actually performed a *THOROUGH* examination of the garage door and sub-systems. He provided a very thorough explanation of what work he would recommend and how it would be done. Of the estimates, his was exceptionally competitive and the resulting work was scheduled quickly (less than three days lead time) and completed beyond what I expected. Wonderful service and excellent craftsmanship.

One of the cables on my garage door started fraying. I had someone propose a new door because they thought it was not worth repairing. Smooth Door was out within an hour of my call and did a high quality repair replacing the bottom bracket and cables. I was very happy they were able to make the repair. We were not ready for the steel door look. They were great.

It was easy to make an appointment. The service person showed up on time. Work was performed to remediate the garage door's performance. I thought the price was very reasonable and would recommend the company again.

I think the "Smooth" in Smooth door not only applies to the quality of the work, but also the process of working with them.I left a message for Smooth Door on a Saturday afternoon and received a return call that evening. The gentleman with whom I spoke (Nick) stated that he would be available to stop by my house Monday. I received a return call from Nck on Monday morning. In this call he explained what had to be done in a clear, concise, and professional manner. He quoted me a price that was almost $100.00 less than other contractors. Over the course of the week he stopped he stopped by my house to remove the garage door and associated hardware. The job was finished by Thursday that week. No mess was left.

It was an easy fix for them, and the price was pretty reasonable. Another company asked me to replace everything.

Mick is very easy to work with.

They arrived to my house within 45 minutes. He was able to fix my garage door within 30 minutes. He was a very nice, courteous, and honest man. He was not pushy at all. He was able to complete the repair and the cost was reasonable.

Service was excellent! The technician replaced a small sensor wire and the problem was fixed. He didn't like the sound of the door, so he adjusted and lubricated everything and it works like a new door! We've been in this house for 21 years; the door was here when we moved in, so we don't know how old it is. However, it never worked this well! We can barely hear it when it moves. It's really a Smooth Door!

Came out same day, gave a good quote and performed great work very quickly. From researching on Angie's List to door repaired was less than 4 hours.

Basically they were good. They came on time and finished quickly. Their price was average.

they came, they replaced it and left. easy!

Estimate and job were performed very promptly. I had negelcted to mention that I would like an emergency door release installed (for power outs), and was delighted to see that it was already taken care of when I got home that evening. Entire process from estimate to completion was a breeze. Thanks for a job well done!

The man showed up on time, and was knowledgeable about the issue. He explained the problem, and gave me an accurate estimate before he started any work. He was professional, nice, and very honest. I can tell he does not cheat the customer. My garage door has been running smooth ever since.

I looked on Angie's list and found Smooth Door which seemed like the best choice after reading the histograms. I called them on Monday afternoon and they said someone would call me back to schedule a free estimate. They called back later that day and made an appointment for the next day. This garage door was inoperable and ancient (like the 60s). Mark came by and told me he thought he could fix it even though he would have to go back to his shop to dig up a part to replace a part no longer made. He replaced the pulleys and the springs and cables, re-hung the center rail and lubed the tracks which another company years ago told me I would have to replace. He arrived at 11:30 and by 1:15 I had a smoothly working garage door again. He was friendly and professional and I appreciated that no up-selling was going on or trying to charge me just to look at the door. Excellent experience!

I called two garage door companies. The first said the service call alone was $65 but with a coupon, the service call would be $39.95. That charge would be applied toward a repair bill of at least $150 (or some figure like that). Then I called Smooth Door, who simply gave me a price for the spring replacement on my door, which was slightly less than the first company. Smooth Door had no charge for the service call. Later that morning, when the technician was on his way, he called me as I had requested and I drove home to open the other garage door so he could repair the broken one. The technician said a completely new opener would cost between $350 and $440 (I think) but he was going to look at the reason for the loud noise the door opener was making to see if it really needed to be replaced or if it could be repaired. He did not find anything wrong and upon reassembly after adding some grease to the gears and moving parts, it worked fine. I half expected him to tell me that a completely new opener was needed, but he didn't. He also diagnosed and fixed three other minor problems, all of which were repaired even though I was only charged the price he originally said was just for the spring replacement! I thought the light feature on one opener was broken because a new bulb did not work, but he simply added grease to the bulb so that it would screw into the socket farther. The opener's motor was making a loud noise after disconnecting it from the door, but after reassembly with the new spring and a thorough greasing of moving parts, that noise went away, too. The third problem was lots of squeaking of the other garage door, which ended after thoroughly greasing and spraying silicone on the tracks, spring and other moving parts.

The gentleman came when he said he would, diagnosed the problem and showed me what was wrong (gears and rollers were worn out). He quoted a price and I said, "Do it." When he was finished, he showed me the parts and demonstrated the door. We made some final adjustments and I paid $165. It is a pleasure to do business with a knowledgeable, efficient professional.

I called last night and they said they would be to my home the first thing in the morning. They were on time. They provided professional, outstanding work, and the were timely as well.

Smooth Door - Garage Doors Smooth Door, were prompt, did what they said they would and very neat and clean about it. They were excellent I would definitely use them again. I liked everything about them.

I was told that the technician would come over between 9:00am and 10:00am. The technician came on time and explained everything in detail. He explained why the garage door was not working and showed me the broken parts. He fixed everything in less than an hour.

The story probably started about 6 months ago. Occasionally, the garage door would not open or close easily. I would have to coax it. I always blamed the problem on the remote control. I tried to solve the problem myself by buying new batteries, making sure there were no leaves or other objects at the edge of the garage, making sure the electric eye was aimed right, etc. Yesterday when I drove into the garage, I ran over an old rusty wheel. My husband looked and noticed that there was a roller missing from one side of the garage door and a bracket missing from the other side. So last night, I called Smooth Door and left a message with the answering service. Someone called back this morning and said he would be here by 9:00 (and he was). He came out and looked at the problem. He happened to have the right part in his truck, so he gave us a price and started working. (Apparently, when he sells someone a new garage door, he salvages parts from the old door). So he found a used part. Unfortunately, the longer he worked, the more problems he found with the door. He really threw the book at it. Now I know why the door was working so poorly before. After a few hours, he got the door working beautifully. Not only are the old parts replaced, but I won't worry that when I'm in a hurry to go somewhere the door won't open right away.

Overall it went very well, and while it's only bee a few days since the work was done, the door is working better than it had in years. I appreciated the promptness that allowed the repair to be fit into my schedule.

We called the company and Mark returned the call within 1 hour and made an appointment to provide an estimate, which he did 2 days later.We had to reschedule the installation twice and we were accommodated both time. On the day of the install the installers arrived promptly and completed the work even through an all morning, cold drizzle. They adjusted the garage door opener and it works even better than first installed! After completion they cleaned the garage & driveway. We had asked that there be no smoking on our property and the workers complied.

Difficult to lift door, due to it being a custom, over-sized one, but repairman was able to do so. After spring replaced and door inspected, serviceman gave me an estimate for additional work needed, but did not pressure me to get this work done now.