Smooth Door

I had a wonderful experience with this company. Last evening when trying to open my garage door the inside cable snapped. I was unable to open the door and had no other access into the garage. Unfortunately, my car was in there. The next morning I called Smooth Door. They had a technician (Mark) to my place within an hour and a half after my call. He was able to get the door open without damage and install a new and heavier cable; a bargain at $125.00. A+++++ on all accounts.

Mick from Smooth Door is awesome. He quickly troubleshot the problem and repaired it on the spot. My door is smooth as can be, no pun intended. He didn't even try to sell me a new opener. I will use Mick again.

The first impression of this company was good because I left a message and received a return call within the same day (I think within the hour). He came out the next day and spent some time trying to figure out the issue. When he found it was a bigger issue than he first thought, he made plans to come out the next day or day after. He called me before coming, and spoke to me over the phone about the issue and the cost (I was at work). We agreed on the estimate. He came out the next day with the part he needed. Then he realized that the problem was something else entirely. But he went ahead and fixed it, made it better and did not charge me anything above his estimate, even though he spent a lot of extra time to get it fixed properly. Our garage door has not worked this smooth in years! My one issue was that he got a little testy with me when he came out the first time and I was hanging around watching. He said he couldn't focus with me watching. I honestly think I should be able to watch the work happening at my home, but I backed off to give him a chance. And in the end, he did what needed to be done, and was communicative with me which I very much appreciated. And I think the price was very fair.

Our garage doors were originally installed incorrectly by a different vendor and as a result the steel doors were starting to crack where the door opener was attached. Smooth door added the required brace and reconnect the openers. The estimate was very fair and the work was done quickly. Excellent service.

He is very good. We have used them twice this year. I like their service. The first repair was fine, but he missed something that caused us to have to have a second visit. I will continue to use them.

The garage door works better than before and all the panels that were replaced matched perfectly. He was the most reasonably priced, was local, didn't charge for the estimate, and he was nice. I would definitely recommend him based on my experience (but I hope I won't need him again...lol)

The garage door stopped working Thursday evening. Friday, before 7 AM, I called Smooth Door and was surprised that Mick answered and said he would drop by between noon and 2. He arrived before 12:30 and was gone by 1:30. He showed me the problem and quoted a $145 repair price. He assessed the overall operation of the automatic door opener and the overhead door's components to give me a picture of future repairs that may be needed. Upon completion, the door worked fine. Mick thoughtfully put away my 6' ladder that had been set up in the middle of the garage prior to his arrival. I had totally forgotten about the ladder and would not have been able to drive right into the garage later that day, had he not cleaned up after me! Mick is conscientious, thorough and customer-oriented.

Excellent from start to finish. Their price was the lowest of my three estimates (Action Door was in the same range). The estimate from Precision Door was SUBSTANTIALLY higher (many hundreds of dollars more for a similar quality product. Mark from Smooth Door was very down-to-earth in providing an estimate. I purchased two steel insulated doors. Two men installed my two new steel insulated doors in about 3.5 hours. They worked professionally. The removed the old door and cleaned up the work site thoroughly. The installed doors work and look excellent. The doors themselves appear to be quite a quality product. Mark sized the door sections so that the door fit the garage opening well (better than if they had used a standard 7-foot-high door). I am very pleased the product and the installation. I am very pleased with the price and their level of service. I highly recommend Smooth Door for installation work. I have also used in the past for installation of a new opener. That experience was similarly excellent.

I called Smooth Door because I used them in the past and had a great experience. However, when the gentleman came out he was very rude and snappy with everything he said to me. I was not sure if it was the same person who came out the previous time. He even said if he fixed it today, he would not give me the senior discount. I asked him to leave because I told him he must have been having a bad day.

Available next-day, Smooth Doors arrived on time, diagnosed the problem immediately, and fixed what we expect was a "do-it-yourself" job by our home's previous owner (previous owner installed garage door opener, securing the spring mechanism to a plywood wall rather than to the stud... very dangerous situation!). Very impressed with the professionalism and highly recommend their services.

Mick was very professional. I told him that I had an appointment at 2:00pm, he made sure that the job was completed before I had to leave. In fact he was finished (3) three hours ahead of time. He oiled the rollers and replaced missing nuts on the door....he did not charge me for those services. It has been a long time since I had a contractor to do anything without charging an arm and a leg!!!! He took the time to answer my questions and gave me helpful tips on the upkeep of my garage doors.

On Thursday, October 24th we lost all power due to the winter storm. Planning to go to work I pulled the overhead door opener release and discovered the door was dead weight. Smooth Door had performed work for me several years ago and their sticker was still displayed on the door. I called and talked to Mark. He asked me to inspect the overhead springs. 1 spring was broken and he highly recommended replacing both because of age. His estimate over the phone was $286. We scheduled a service call for the next day (October 25th) between 10-noon. Mark was prompt and arrived slightly before 10. He was very efficient and professional as he quickly made the repair. During the repair he answered all of my questions. Still without power, he manually tested the door and inspected and lubricated the rollers and cables. He even put a handle on the inside of the door to make lifting easier in an emergency. The garage was left in neat order and his final cost was less than the estimate.

Very Prompt and Professional. We have very old doors and selected them beacuse of their 30+ years experience and the fact that they have seasoned professionals doing the work not some rooky ro sub. Like seeing a Kung F* Master at work, the service man ( Mark ) wasted no motion and quickly made our problems go away.

Excellent all the way around. He was able to take care of my services remotely, when I wasn't even in the city. When I did get back, he had ordered my garage door panel and it was all ready to go. Effiecient, professional and excellent quality work.

Fantastic. I called late Wednesday and the next day at 9:00am Mick arrived and by 9:45 all the work was done. Very efficient and very professional. I received a clear explanation of what was needed and the work was done as described. This was a very positive experience. Price was fair.

Fabulous! I called him Monday morning, and he asked if I was available that day. I was not, so he arranged to come out before I left for work Tuesday. He came out and looked at the door, and said he could fix it on the spot for $65. And to think I had lived MONTHS with a broken door!!!! He fixed it immediately, did not try to sell me anything additional, upgrades, etc. Just went to work, make the door function, and charged a totally reasonable fee. I will definitely call him again for any garage door related work.

Called early a.m. and someone was at my house in 30 mins. I was very surprised by the promptness, and couldn't be happier with service and speed of repair. I am not sure how the price compared to other companies as I didn't get quotes, but I was very happy to have same day service for something we use on a regular basis. I would recommend this company to anyone needing garage door repairs. They are fantastic!!

I called on Tuesday and they came out on Wednesday fixed the door no problem. Mark is a very pleasant person to work. Their office receptionist was very friendly on the phone. I have enjoyed working with this contractor.

I liked the service, ,and they responded the next day after calling. The only thing I didn't like was I asked for an estimate. showed up while I was at work and fix the door without talking to me about the price, and left the bill in the door. Not sure if I will use them again because of this. But happy the door is fixed

Smooth Door has been servicing my garage for many years. They are very prompt in responding to and fixing problems related to my old, heavy, wooden garage doors.

I would use them again if needed in the future.

I called Smooth Door because our garage door came off its track and could not be opened or closed. They answered on the first ring and were at my house and completed the repair with in 2 hours. I could not be happier. They provided excellent service, were very prompt and friendly.

I was referred to Smooth Doors from friends/colleagues outside of Angie's List. I was excited to see the good reviews on Angie's List. I first called and got the answering service (which was rude). As not to be biased I called a week later and a gentlemen answered the phone. I first asked, if he was NOT the answering service and he mumbled "rudely" no. I told him the only reason I had asked was because I had called the week before and started to request services but had not realized I was speaking with the answering service (because she did not introduce herself as such). I mentioned to Mick that I had received his information from both friends... / Angie's List and was requesting an appt for an Estimate for 2 new Garage Doors and Openers. I also mentioned to him about the "rude tone" in his voice and he said "yeah I don't like the way this conversation started". I brushed it off as a bad day (as we all sometimes have). Again, the Reviews let me to believe that he was "worth a shot" . I received a call from him this morning and I wanted to know if I could change date till Friday, April 26th (because I had to meet with my Tax preparer during the 2 hr timeframe he had given me) and he said "call him back when I was ready, he don't have time to keep writing down dates" WOW soooo unprofessional and rude. I will never recommend Smooth Doors to anyone. I told my friends they were wrong. Fortunately, there were other choices great choices to choose from on Angie's List and the others I selected were SOOOOO professional from the first time I spoke with them. I'm sure I'll be finalizing my business with them as well.

I've had work done by Smooth Door at my old house and was pleased with their price and service, so I called them when I needed a new garage door opener at my new house. Couldn't have been easier. I called, told what I wanted and was quoted $330 for a 1/2 HP opener installed with 3 remotes. I didn't need to be there to get the work done which was convenient. They took care of everything and left me a bill. Couldn't be happier. I've recommended Smooth Door to my in-laws as well and they were also pleased with the service.

Smooth Door did a really good job and they didn't even require a deposit. We love them. It was very pleasant dealing with them and I would recommend them very highly. Use Smooth Door with confidence and it will be an enjoying experience. The price was reasonable. You can get cheaper doors but we wanted nice ones. Their work is of excellent quality. You can be confident that you are going to get a good quality product at a good price and it is going to be painless. They were reliable and prompt. They ordered them, they gave us a buzz and they called us to tell us they would be there and they were there when they said they would be. I had given them a check of the full amount I wasn't there when they came and the house door was locked but the garage door was unlocked, so they fixed it and when I returned, it was fixed, so it was a very trusting transaction. I trusted them and they trusted me. They did the job and it worked out very well for everyone involved. When the guy didn't want a deposit, I just said this is a decent person. They were very responsive. It is so rare that you have such a positive experience when you are doing a transaction.