About us
Business highlights
45 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
5.040 Reviews
Showing 1-25 of 40 reviews
Xander T.
03/2018
jewelry appraisal
 + -1 moreThe professionalism I encountered today was awesome. I wanted to get a few peices of Jewlery I had inheretied appraised for Resale Worth. The information I received was professionali and ethical! I felt at ease and as if he wanted to protect my interests as well as his. Unfortunately, there were no time slots available today, or I would not have hesitated to set up an appointment. I will happily come back next time I have a Jewlery related need.
Description of Work: First time customer, called and asked questions about appraisal process.
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Yes, I recommend this pro
ROBERT & DIANE W.
01/2018
jewelry stores
 + -1 moreexcellent. I have used them for several rpairs on old family jewelry the service was always eceptional i wouldnt go any where else. i cant say enough good things about them.
Description of Work: repaired a broken gold necklace chain. and resize antiques platinum and diamond ring.
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Yes, I recommend this pro
$600
Wiley S.
10/2017
jewelry stores
 + -1 moreMr. Saxon did an excellent job - very respectful and enthusiastic about the history of the ring, and did a great job of returning the ring to what it probably looked like almost 100 years ago. I got several options and good information about what the work would entail, and it was finished in a very timely manner. I would highly recommend Saxon's.
Description of Work: I had a family ring with some worn down parts, including some engraving and a loose stone, that I wanted restored and reset for my now-fiancée.
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Yes, I recommend this pro
Bob L.
09/2017
jewelry stores
 + -1 moreRing looks FANTASTIC.......Workmanship is beyond our expectations.......Saxon is a Jewelers' Jeweler
Description of Work: My wife and I took her 30+ year old wedding ring to Saxon Jewelers for repair of a worn band. Michael Saxon checked the ring setting and diamonds, showing us additional concerns/problems with the old ring. After spending a considerable amount of time with us, learning what we were looking to accomplish, Mr. Saxon proposed various options. Please note at no time did Michael "push" to accept any option. My wife and I finally opted for Michael to reconstruct the wedding ring. The reconstruction plans were detailed to us by Michael. Two weeks later the ring was ready. The ring looks fantastic, my wife and I are pleased beyond words with the ring. Michael Saxon is the ONLY Jeweler I will ever go to in the future for NEW jewelry or Jewelry repair. I am only sorry that I did not know of Saxon Jewelers until recently......I will never waste my time on any of the "mall' jewelers again......with their shoddy workmanship and poor customer care.
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Yes, I recommend this pro
$1,500
ANANT R.
06/2017
jewelry stores
 + -1 moreNever received a response. May be a great jeweler, but disappointing business etiquette.
Description of Work: Reached out them for appraisal on several items and questions on how to coordinate getting the appraisal.
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Response from Saxon Jewelers and Gemologists
Claire M.
05/2017
jewelry stores
 + -1 moreMet w/Michael, he appraised ring and sold it to him. Will return w/other jewelry.
Description of Work: Sold diamond ring.
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Yes, I recommend this pro
Lisa W.
05/2017
jewelry stores
 + -1 moreMike is knowledgeable, reliable and creative. He loves what he does and it shows.
Description of Work: Jewelry repair and jewelry design
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Yes, I recommend this pro
J H.
05/2017
jewelry stores
 + -1 moreExcellent work -- ring looks better than ever. Superior craftsmanship and service. Well worth the cost. Will use again. Glad to have found them. Highly recommended.
Description of Work: Ring needed enlarging and repair.
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Yes, I recommend this pro
JOSEPH S.
09/2016
jewelry stores
 + -1 moreMichael Saxon is a true professional! We have worked with him for decades. He has a real talent for jewelry design. It is always unique and beautiful. His appraisals are very thorough and fair.
Description of Work: Repair clasp, repair earring. Appraise diamond ring. I purchased a custom designed tie chain for 50th anniversary gift.
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Yes, I recommend this pro
$1,815.48
Garrett H.
08/2016
jewelry stores, watch repair
 + 0 moreI own an entry level luxury watch that I dropped on a tile floor and shattered the crystal. I wanted to have it replaced. Saxon completed the repair, and also cleaned the watch to insure it was fully operational. Overall, the communication was great, and he kept the watch for some extra time to make sure it was fully running. I appreciated the attention to detail.
Description of Work: I own an entry level luxury watch that I dropped on a tile floor and shattered the crystal. I wanted to have it replaced. Saxon completed the repair, and also cleaned the watch to insure it was fully operational. Overall, the communication was great, and he kept the watch for some extra time to make sure it was fully running. I appreciated the attention to detail.
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Yes, I recommend this pro
$172
Jen K.
03/2016
jewelry stores
 + -1 moreMr Saxon was wonderful! I had asked a previous master jeweler about resizing my wedding ring and was told it too challenging to resize such a complex, multimetal woven band. Mr. Saxon got back to me quickly, set up an appointment and immediately confirmed that he would be able to fix it. When I got it back it was perfect! Beautiful work, seamlessly completed and I will be proud to wear it
Description of Work: Resized a complex, multi metal woven ring
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Yes, I recommend this pro
$120
Janet S.
03/2016
jewelry appraisal, jewelry stores
 + 0 moreAll went very well. Mr. Saxon is a friendly, knowledgeable professional. He emailed me back promptly to set up an appointment and had the work I needed done on my rings as quoted. I would most definitely use his services again. I also noted the many beautiful pieces of jewelry he had in his store.
Description of Work: Provided an appraisal including documentation for insurance for an engagement/wedding ring The ring was repaired and cleaned along with my own engagement/wedding ring
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Yes, I recommend this pro
$750
ROBERT & DIANE W.
01/2016
jewelry stores
 + -1 moreVery pleased with the result.
Description of Work: Repaired and built up with silver a silver cross worn under a shirt. A gym locker door had shut on it and bent it.
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Yes, I recommend this pro
$150
Ann E.
01/2016
jewelry stores
 + -1 moreMichael did what we needed in a single day: cleaned, appraised, and repaired Mom's diamond engagement/wedding ring and repaired another. When we presented Mom's ring, Michael let us look through the loupe at the ring's beauty (e.g., showing us the hand-engraving we didn't know existed) and small flaws in the work that make it unique. Very patient and comfortable with all our questions. When we went to pick up the rings, they were so lovely. Cannot rate his pricing as I've never before done jewelry appraising; we went with him vs. shopping around based on Angie's reports, nearness to home, and his pleasant business manner..
Description of Work: Appraised a diamond ring for estate and repaired another
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Yes, I recommend this pro
$700
Kelley C.
01/2016
jewelry stores
 + -1 moreExcellent. I found the store through using Angie's List and am very glad that I did. Wonderful customer service and the repairs were even completed the same day.
Description of Work: Fixed earrings, a ring, and a broken necklace. Also purchased a necklace
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Yes, I recommend this pro
$1,000
Jeff C.
11/2015
jewelry stores
 + -1 moreIt was difficult to find the store, but had a great experience once inside. Very professional opinions and gave fair pricing.
Description of Work: Provided an estimate on a worn out wedding ring
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Yes, I recommend this pro
Response from Saxon Jewelers and Gemologists
Ann J.
08/2015
jewelry stores, watch repair
 + 0 moreThey did the work on the spot and did not take long. I went with a relative and we each had one jewelry item tch to be looked at. We were individually helped by two employees for quicker service and individual attention.
Description of Work: Added a ring guard to a gold wedding ring. They voluntarily checked my watch battery as part of diagnosis.
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Yes, I recommend this pro
$10
Laura R.
08/2015
jewelry stores
 + -1 moreMichael was wonderful. My engagement ring was actually somewhat lopsided (not made by Saxon), so the custom band he created had to be carefully made so it would fit. It fits perfectly. He also recommended a small inlay of diamonds that complement the engagement ring perfectly. My husband's ring is very nice (combination of metals) and has worn very well. I would absolutely use him again.
Description of Work: Wedding band to go with engagement ring, and men's wedding band.
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Yes, I recommend this pro
$2,650
Kathleen L.
01/2015
jewelry appraisal, jewelry stores
 + 0 moreI went to the shop and was treated with great care by the owner/jewelry designer/gemologist Michael Saxon. He was credentialed and has much experience with vintage and newer jewelry. He rated all of the gems and setting, cleaned and polished them and gave a very detailed written appraisal for every item, with photos. The work that he performed was much more accurate and thorough than the other appraisers that I used. He explained every item, and detailed the cost of repairs. Would definitely trust him to do the repairs and plan to do so.
Description of Work: Estate appraisal
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Yes, I recommend this pro
$1,100
ROBERT & DIANE W.
11/2014
jewelry stores
 + -1 moreAbsolutely excellent. The price is reasonable. We have use them before and they always provide excellent work. The work they provide is always beautiful.
Description of Work: They repaired and redid a silver cross.
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Yes, I recommend this pro
$270
Response from Saxon Jewelers and Gemologists
Kevin D.
10/2014
jewelry appraisal, jewelry stores
 + 0 moreThey were very good to work with. Scheduling was fine with them.
Description of Work: They took care of appraising my wife' wedding ring and adding some stones to it. The work took about a week to complete.
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Yes, I recommend this pro
C David R.
09/2014
jewelry stores
 + -1 moreCouldn?t have been better. Mike carefully explained what needed to be done for both items and the cost of each repair. He estimated about a week to complete the work, but called me only 2 workdays later to say it was done. The only slightly difficult part was finding the location as the local directions within the business park are not too good. Mike said he has considered putting a better map on his site and that would be a good idea.
Description of Work: Repaired a bracelet and cartouche necklace.
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Yes, I recommend this pro
$194
Louise S.
08/2014
jewelry stores
 + -1 moreI had questions regarding turning my Mother's engagement/wedding rings into an engagement ring for myself. The gentleman to whom I spoke was very helpful; but we ended up using the ring as it was and did not utilize his services.
Description of Work: Did not utilize this provider.
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Nick B.
07/2014
jewelry stores
 + -1 moreAfter shopping several jewelers, I settled on Saxon due to his capabilities (an in house work facility), plan of action and his willingness to listen. Michael replaced the original.yellow gold prongs with white gold (stronger alloy) which did not degrade the appearance at all, remounted the diamond a bit higher and cleaned & polished everything so it dazzled more than ever! All under his estimate and within his predicted time. We plan on having him work on some more pieces for us in the near future.
Description of Work: Repaired my wife's engagement ring
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Yes, I recommend this pro
$400
ROBERT & DIANE W.
03/2014
jewelry stores, watch repair
 + 0 moreMichael Saxon was most professional. I was very impressed. He did a great job. If I ever have repairs again he is my first choice.
Description of Work: Replace watch band. Re-string silver bead necklace.
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Yes, I recommend this pro
$90
- 1(current)
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Contact information
47 Alpha Drive Driveway access #29, Cleveland, OH 44143
http://saxonjewelers.comService hours
Monday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 AMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Jewelry Sales/Design/Repair,
Appraisals - Antiques/Jewelry/Items,
Watch Repair
FAQ
Saxon Jewelers and Gemologists is currently rated 5 overall out of 5.
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 AM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saxon Jewelers and Gemologists accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Saxon Jewelers and Gemologists offers free project estimates.
Yes, Saxon Jewelers and Gemologists offers eco-friendly accreditations.
No, Saxon Jewelers and Gemologists does not offer a senior discount.
Yes, Saxon Jewelers and Gemologists offers emergency services.
Yes, Saxon Jewelers and Gemologists offers warranties.
Saxon Jewelers and Gemologists offers the following services: All work is done in house Fine jewelry design, manufacturing, and repair Custom jewelry design and manufacturing Gemstone repair and cutting(lapidary) gemstone identification jewelry appraisal Hand and machine engraving We do any and all work related to fine jewelry
We currently do not engrave glass items.
Contact information
47 Alpha Drive Driveway access #29, Cleveland, OH 44143
http://saxonjewelers.comService hours
Monday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 AMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PM