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S & R CLEANERS

House Cleaning, Interior Painting, Home and Garage Organization,


Services we offer

RESIDENTIAL & COMMERCIAL CLEANING, PROFESSIONAL ORGANIZING, & WINDOW WASHING.

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.44 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.4
responsiveness
4.6
punctuality
4.1
Showing 1-4 of 4 reviews

KERI K.
12/2012
5.0
house cleaning
  + -1 more
It’s been perfectly fine. We’ve had no issues with them.
Description of Work: They come out for general housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ernest V.
01/2008
1.0
house cleaning
  + -1 more
As you can see in my explanation of trying to set up the appointment with this company, they are extremely unprofessional. I noticed a similar opinion in other reports.
Description of Work: I called and spoke with Raymond, the owner about getting an estimate to clean our house once a month. He sounded interested, took down my phone number and said he would call the following Monday to set up the time and come out to see the house and quote. Monday came and I never received a call so I called him back the next day, Tuesday, and he said he called left a message but thought the voice mail recording he heard was not ours. It turns out he had written our phone number down wrong so I gave it to him again, and we set up a specific time of 4pm Friday 1/11/18 for him to meet me at our house for the estimate. Well, he never showed up, never called.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$275

ROSE K.
02/2007
4.0
house cleaning
  + -1 more
The problem that I have is that they cleaned for me twice, and the third time, I got a call and was told that the weather was looking threatening, their child was ill, and therefore would not be coming to clean that day. I asked about rescheduling, and he said he doubted he would be able to do it until my next clean. That was fine. He called me again at another point, and said "unless I am going to lose you as a customer, I can't come until your next scheduled clean". Today I was supposed to have that clean after one month of them not coming. I got a call this morning from his wife saying that Ray was at the home and flower show and she would be cleaning the house alone. Previously I was told that there was no way she could clean the place by herself and she also informed me she would be coming 2 hours later that the scheduled time and I had to reschedule my afternoon. They are very delightful people that did a good job but I need consistency.
Description of Work: They have been cleaning my home (a large house) since just before New Years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
punctuality
3.0

$100

Response from S & R CLEANERS
WHILE WE ACKNOWLEDGE THAT THE CUSTOMER WAS NOT SATISFIED AND THAT WE APOLOGIZE FOR THEIR DISSATISFACTION, WE DO NOT COMPLETELY AGREE WITH THIS REPORT AND WE WILL EXPLAIN WHY IN A FEW SHORT COMMENTS. THE MEMBER WAS NOT INFORMED ON ANY OCCASION BY EITHER MY WIFE OR MYSELF THAT THERE WOULD ALWAYS BE TWO PEOPLE CLEANING HER HOME. BECAUSE WE ARE SMALL AND OPERATED BY ONLY THE TWO OF US, FAMILY ILLNESS, ADVERSE WEATHER AND THINGS BEYOND OUR CONTROL RENDER IT IMPOSSIBLE FOR US BOTH TO COMMIT TO SUCH A COMMENT. WE WORK HARD TO UNDERSTAND/ACCOMMODATE OUR CUSTOMERS CONCERNS AND NEEDS. IN RETURN WE ASK FOR THE SAME. WE DID INFORM THE MEMBER OF OUR PRESENCE AT THE HOME AND GARDEN SHOW TO PROMOTE OUR BUSINESS AND INVITED HER TO COME AND SEE US THERE DURING THE DURATION OF THE SHOW. SHE KNEW THAT MY WIFE WOULD BE COMING ALONE AND THAT HER SCHEDULE WOULD BE ALTERED DUE TO THE LACK OF MY PRESENCE. WE ALWAYS KEEP OPEN LINES OF COMMUNICATION OPEN AND LET THE CUSTOMERS KNOW OF ANY CHANGES OF CIRCUMSTANCES THAT MAY RENDER THEIR CLEANING LATE OR OTHERWISE CANCELED. THE MEMBER HAD THE OPTION OF CANCELING THE CLEANING AND RESCHEDULING FOR LATER THAT WEEK BUT OPTED TO KEEP THE SCHEDULED CLEANING TIME. WE ARE SORRY THAT THIS CUSTOMER WAS INCONVENIENCED. WE OFFERED TO RECTIFY THE SITUATION AND REFUND PARTIAL CLEANING COSTS BUT SHE DECLINED. WE TRY OUR BEST TO MAKE EVERY CUSTOMER SATISFIED, AND WILL CONTINUE TO DO SO!

KERI K.
11/2005
5.0
house cleaning
  + -1 more
WE RECENTLY LEARNED ABOUT S&R CLEANERS AND DECIDED TO CHECK OUT THEIR WEBSITE. AFTER TALKING TO THE COMPANY WE WERE PROVIDED A QUOTE FOR THE WORK SO WE KNEW EXACTLY THE SERVICES THEY WOULD BE PROVIDING. THEIR SERVICES RANGE FROM RESIDENTIAL TO COMMERCIAL CLEANING TO FIT EVERY BUDGET. THE HOUSE LOOKED GREAT WHEN THEY WERE DONE AND PLAN ON HAVING THEM COME BACK FOR REGULAR CLEANING.
Description of Work: WE HAD THE ALL-INCLUSIVE PACKAGE WHICH INCLUDES THE FOLLOWING AND MORE...KITCHEN - CLEAN/SANITIZE ALL COUNTER SURFACES, TABLES/CHAIRS, CLEAN INSIDE/OUTSIDE OF MICROWAVE, CLEAN RANGE TOP, SCRUB RANGE TOP DRIP PLATES, CLEAN FACES OF APPLIANCES, WIPE TOP OF REFRIGERATOR, SCRUB/SANITIZE SINK, CLEAN/SANITIZE FACES OF ALL CABINETS, POLISH ALL CHROME/STAINLESS STEEL BATHROOMS - SCRUB/SANITIZE SINKS, VANITIES, BACKSPLASHES AND MIRRORS, SCRUB/SANITIZE SHOWERS AND BATH TUBS, CLEAN/SANITIZE TOILET BOWL, EXTERIOR AND BASE, POLISH CHROME/UTILITY FIXTURES (TOWEL HOLDERS, LIGHT FIXTURES, ETC.), CLEAN EXTERIOR OF ALL CABINETS/STORAGE. ENTIRE HOME - DRY DUST WOODWORK, CEILING FANS, LIGHT FIXTURES, REMOVE COBWEBS, DUST AIR RETURNS/VENT COVERS, DUST KNICK KNACKS, PICTURE FRAMES, WALL HANGINGS AND CLEAN MIRRORS, DUST WINDOW SILLS/LEDGES, REMOVE TRASH/REPLACE BAG IF APPLICABLE, DUST FURNITURE, VACUUM CARPETS/RUGS, SWEEP/ MOP FLOORS, VACUUM COUCHES/CHAIRS, LIGHT PICK UP/STRAIGHTEN

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from S & R CLEANERS
THIS CUSTOMER WAS A PLEASURE TO WORK WITH! IT IS CUSTOMERS LIKE THIS THAT MAKE OUR JOB WONDERFUL. THANKS FOR THE PLEASANT COMMENTS AND USING OUR SERVICES!

    Contact information

    3735 W 210th St, Cleveland, OH 44126


    Service hours

    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Interior Painting,
    Home and Garage Organization,
    Holiday Decorating,
    Errands,
    Buying Services,
    Window Cleaning,
    Interior Design and Decorating,
    Entertainment/Parties,
    Catering,
    Blind Cleaning

    FAQ

    S & R CLEANERS is currently rated 4.4 overall out of 5.

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 4:30 PM

    S & R CLEANERS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, S & R CLEANERS offers free project estimates.
    No, S & R CLEANERS does not offer eco-friendly accreditations.
    No, S & R CLEANERS does not offer a senior discount.
    No, S & R CLEANERS does not offer emergency services.
    No, S & R CLEANERS does not offer warranties.
    S & R CLEANERS offers the following services: RESIDENTIAL & COMMERCIAL CLEANING, PROFESSIONAL ORGANIZING, & WINDOW WASHING.

    Contact information

    3735 W 210th St, Cleveland, OH 44126


    Service hours

    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM