Rocksolid Stone Works

Please do not use this contractor. They clearly keep changing their DBA name because of their horrible service. They installed my countertops without properly filling the underside with silicone, leaving them hollow and very fragile. On top of that, both of my breakfast bars were set nearly a half inch off level! Now in order to fix the breakfast bar, the entire island needs to be ripped apart and refaced. That cost is astronomical. When I contacted them I was told that they will happily take the breakfast bar off, but they won’t cover any of the cost for the repairs… A quick internet search will show horrendous reviews of this place and it’s DBAs. Please run as fast and far away as you can from any countertop company at 4031 W150th

Eric, Jeff and Kevin did a really great job! Was on time, any questions i had they answered, very respectful of our home, great job on clean up, great job on making the seams on the counters! All pieces fit together perfectly!

We made our purchase through Home Depot. After our purchase, Rock Solid Surfaces handled the entire project. Valarie in customer service and scheduling was very responsive and made several follow-up calls informing us about the progress. Lisa was also very helpful. Our project was 14 feet of cabinet countertop including a makeup vanity top. They also installed Corian shower walls for a 6 ft shower. Eric and Andy did an excellent job on the installation with seams that were invisible.

After waiting 5 weeks for new countertops, the installer broke the corner of the cutout for the sink, broke the backsplashed, the applied epoxy to cover up. Never notified me. I only noticed after pulling sink out to cleanup the mess they made cutting out the area. The contertop by the stove is out of square by over a half inch. It took them two weeks to come back to look at. Its now been a week and still no response as to the issues. I would never recommend this company. The have no customer service or professionalism.

We were very pleased with our installation done by Heather, Eric and Cliff. They did a fantastic job and were very professional and knowledgeable. Heather answered all of my questions on the care of our new countertops. E.Radigan

Without a doubt the worst contractor ever used. Arrived a job site and did not have enough people to move countertops came up with excuse to leave. Rescheduled for following Friday. Arrived at site still without enough people to install. What Ed 4 hours for more crew, this after they knew the job site. This was a time critical install and they failed.

I am a current customer awaiting an install that has experienced a very disorganized set of facts in regards to the business practices of Rock Solid Surfaces. After getting notified that our first install date had to be abruptly rescheduled due to the product cracking during fabricating, a second install was scheduled for today. Once again, our schedule had to be rearranged and appointments had to be cancelled to ensure we had someone at the residence. Then, mere hours before install, we get notified via voicemail that the product broke again and they would not be showing up today. This is hours before scheduled arrival. The voicemail stated that we would receive a call a short time later. We called and left our info on voicemail. After getting no return call, we called again hours later to find that Cara, whom left the original call, had left for the day without returning the call that she stated she would do. Additionally, the party we did speak to on the phone could not help us and we continued to get the runaround. This is unacceptable and simply ridiculous business practices. Our time, cancelled business appointments, frustration, rescheduling, lost wages and the add’l expense of purchasing take-out food is not something we should have to succumb to. Is this to be expected by your customers? Is the failed attempts at installation, apparently poor product integrity, poor communication, poorer customer service, and delayed or no responses something common at the establishment? We immediately need to know how this matter will be rectified, preferably before add’l measures are explored. Their reply to my above review on Google 24 hours later: "We are sorry you had an unfavorable experience. As you know, granite is a very fragile material. Your job was delayed because the "natural" material fractured. We remade your countertops on more than one occasion to make sure you had a perfect installation. We apologize for the delays, and your feedback is appreciated." That very funny how you gloss over the incompetence factor of your business practices. But then again, you're trying to save face on a public forum, so I shouldn't be surprised. Certainly the granite is fragile. This is a known fact. What isn't creating a "perfect" installation is that you called me 2 hours before install to tell me the material broke, AGAIN! This was on the second attempt. Are you telling me that you cut material mere hours before you leave the shop for install? Because if that is standard business practice, then your business is more incompetent than I thought. How could you run a legitimate business that handles "fragile" material when you're cutting it just prior to install? You also glossed over the fact that your staff failed, multiple times, to call us back in a timely manner (or in the time frame that was stated). Also, after failing to call us back, she left for the day. Is this common business practice? So do your employees typically lie to the customers just to smooth things over, but don't hold up their end of the deal. In addition, After we wasted our time calling to speak with someone that has any bit of knowledge about customer service, they still couldn't give us a straight answer. Is this typical? And how come you didn't address this incompetence in your reply to my review. By the looks of it, this IS common practice, as the business named Rocksolid Surfaces has just as many 1-star reviews as it does 5-star reviews. And if everyone who reads this looks across multiple forum and social media, they will find the same. Numerous 1-star reviews describing the incompetent business practices and unprofessional experience they received from Rocksolid Surfaces. Finally, 24 hours later we receive a phone call reply, and all you have to say for your incompetence is that the material will be in next Monday and you can squeeze us in your schedule in 3 weeks. Are you serious? This is an issue that you created and should remedy immediately. Not just throw an inconvenienced customer at the back of the line for the 3rd time. I will be sure to advise any potential client of yours to do their homework and shop somewhere else. The frustration and expenses that future customers will incur will not be worth the hassle. I am confident that there are dozens of legitimate businesses out there that will make the kitchen remodeling experience much better.

Meeting with Sue was a very positive experience and we would recommend working with her. Rocksolid was not hired for the job, but we indicated we would hire again because of our experience with Sue.

First project had to be paid in full before countertop was even ordered. The guys came out and measured and did a template-that went fine they were on time and friendly. The install was scheduled-they came on time. I had 3 separate pieces to install. The bar went fine, the small piece next to stove was all wrong, the main piece was installed with a seam. The seam was not level one side being higher than the other. I told them to level it , shim it so you could not feel a difference. I am not a contractor but I do know that much. In the end the seam is 1/8" difference. So any glass that hits it will fall and shatter on the countertop. Multiple calls to the company - one everyday with being forwarded to voicemail were not returned. Messages left to what was wrong and wanted seam redone- nothing!! Finally had to turn over to credit card company for dispute as I was getting no response from company

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I went to RSW's showroom on a Saturday morning without an appointment (I didn't realize that I needed one). When I arrived at about 9:50 am, I was told that I would have to wait until about 12:30 pm. When I started to leave, one of the two women working there said and quot;hold onand quot; and then walked away. For the next 10 minutes I stood there without any interaction with the employees whatsoever. Please let me be clear on this--the two women were with other customers and I was NOT expecting them to drop everything and help me. If one of them had said that she would try to be with me in a few minutes or offer to make an appointment if I waited a little bit (or in any way acknowledge that I was there), I would have been satisfied. Instead, both of them walked by me several times as though I was invisible. From their dismissive attitude, I have to conclude that RSW is not interested in getting new customers. I will most definitely not be one.

Arrived on time. Neither trade seemed like they wanted to be there. Their attitude seemed like they would rather be sitting in front of the TV with a beer. Granted it was Friday and I am sure like everyone they had a long week. Their work was average. While nothing went wrong I just didn't feel that they took as much time with the joints as they could have. Again, while nothing went wrong I just did not get any vibe other than average from the workers or the staff in the office for that matter.

They did a nice job; they were really friendly and they cleaned up. They were excellent. In terms of price, my husband thought we got it at a good price. In terms of responsiveness, they were very responsive. They answered anything I asked them. In terms of punctuality, they were definitely here on time. I would surely use their services again in the future.

I needed counter tops for a kitchen remodel in my 1930s home. They sent their template person to do all the measuring. When they came to install, (arriving at 8:30 am rather than the scheduled 10:00 am) all the smaller pieces fit fine, but the 10 ft. long main counter piece was clearly too large. In their efforts to force the piece in, aside from asking me to assist them lifting the piece, they broke some of the historic, original tiles in the back splash. From my earliest conversations with Rocksolid, and with every person I encountered there, I underscored how important it was for them to preserve these tiles because I can't replace them. Because it clearly didn't fit, the installers pulled the piece back out again, with my help, and took it into my living room and cut 1/4 - 1/2 inch off one end. The second time they installed it they discovered the counter overhang was 3 inches rather then the spec'd 1 1/2 inches. They decided to pull it out again and this time take it back to the shop and re-cut it. They returned later in the day for their third, and thankfully last, try. The following day I went to pay the balance. They handed me the bill like nothing was amiss. I pointed out that I was hardly going to pay for the stone they had to cut off due to their mistakes, and what about the damage to my kitchen, not to mention the whole botched experience? They went back and calculated exactly how many inches they had to cut off, and then cut an additional $50 for the damage to my historic tiles. The whole experience was completely un-impressive and not the professional experience I expected. Luckily I don't remodel my kitchen very often so I won't have any reason to use them again.

We purchased Zodiaq at Wood Dimensions Inc. during a remnant sale that they hold periodically, and as a result, we were able to get a pretty good price on our countertops. When we had finished the cabinet installation, we called Wood Dimensions and scheduled a measuring to get the exact dimensions for the countertops. When it came time for installation, the installers were very prompt, professional and did an excellent job. The installers, who I believe were subcontractors, were extremely knowledgeable about all aspects of the countertops.