RGD Electric Inc

Rob was excellent to work with. He arrived early, worked efficiently and charged a very fair price for a lot of work accomplished in a few hours! As a first time home owner, I had a lot of questions about my 100 year-old home, and Rob explained everything to me and made sure I was comfortable with everything before he left. Looking forward to working with Rob again!

The experience was very good. He responded quickly and he can communicate by email which is good. He was able to get out there very quickly. He completed the job within his quoted price.

They did OK except for two big problems: 1) The old outlet cover in the living room had two outlets. The cover they installed had just one outlet. That means I cannot plug in my TV and room air conditioner at the same time. They did not tell me beforehand they were going to replace the outlet cover with a different type of outlet cover. Also, since they repaired the light switch in the kitchen, the outdoor motion-detector security light does not work. I called Rob three times -- three days in a row -- about these problems. That was on May 22, May 23 and May 24. He has not returned my calls.

3We lost power to approximately 1/3 of our 80 yr old home on a Monday morning. We checked on Angies list and then called RGD Electric because he had a high rating and was located close to our home. Rob came out by the end of the day and checked out the problem. He then quoted us a price per hour and set a date to come back the following Friday at 8 AM. On Friday, we waited but Rob did not show up. We called after an hour, but got no response. We have tried to contact RGD Electric at his cell phone and his office phone plus have left e-mail messages. We have gotten absolutely no response. Meanwhile, we were left with a house that had no electricity in 1/3 of the area. We called another electrician who came late that day and tracked down the problem. He was unable to come until the following Thursday, but has solved our problem. RGD Electric extended the time we were without electric power by another 6 days because he did not honor his word to come at the day and time he told us.

Rob was professional, arrived on time, used footwear covers when inside the house. They worked quickly and efficiently. Would hire them again.

Mr. Dedrick and his crew were very neat and professional. He knew just what had to be done, explained what they would be doing, and let us know what would be helpful in getting the job done most efficiently. The under cabinet lights, and pendants look and work as expected. And, the sconce lighting at the fireplace really looks good. Except for the required access holes (closed after used), which will be covered with tile, we could hardly tell they had been in the house. They cleaned up the areas where they were working. Very positive professional individual. We will certainly recommend this company to our friends needing any type of home electrical work done.

I'm very happy with the service. Rob arrived promptly at 8am as we agreed on. He had already warned me that I would be without power for roughly 6 hours and that he would be tearing up the wall where my main fuse box was (and that we would not repair the wall). He also provided other information such as things in my refrigerator should be fine as long as the refrigerator wasn't opened too often. I had a few work meetings via cell phone during the beginning of the upgrade, but then I left for the office for several hours. When I returned, Rob was nearly finished. There was minimal damage to my wall and he thoroughly tested everything before leaving. I have already recommended him to a colleague.

They showed up on time, and were very professional. I would use them again in the future if i every have any electrical work.

Came out when it was convenient for us and was very accomodating.

The service was great. I would give them As accross the board.

Rob was very professional from start to finish. He returned my call the same day I called him and set an appt to inspect the current situation the following day. He was on time for the appt and came up with some good suggestions to fix the problem. He faxed me an estimate that evening and scheduled the work for the same week. Even though the Cleveland area had experienced some heavy snowfall that evening, he arrived on time with an assistant and finished the work as expected.

From start to finish Rob was very professional and it was a very pleasant experience having him work for us. He explained things to us and what to watch out for.

I contacted Robert to obtain an estimate. We played phone tag, but finally scheduled an appointment to go over the work that I wanted done. We scheduled the appointment for the next business day following Memorial Day. Unfortunately, he never showed or called to request a change in time. After the missed appointment, I left Robert serveral voicemails without a response. When I was finally able to reach Robert, two months later, his response was that he thought I hired another electrician for the job (I am not sure where he got that information from). He also informed me that he was 30 days out to any new work, "so i should find someone else." Very unprofessional.

Courteous, professional, friendly service, on time and efficient.

They did a fine job on the estimate. They did not need to walk them through anything, and they seemed fine with everything they have done so far. Everything was about what I expected.

They haven’t yet done the work. The filter isn’t working since there is a short in the line from the house to the pool filter. They were very great from the minute I called them. They were very responsive in coming out. They took their time at looking into the problem so that they would be able to tell me exactly what was going to be necessary. They gave me a couple of different options as to how we could solve the problem and even offered some ways wherein we could save money. They have to dig a trench for the wire to go through and it would be cheaper for me to have someone else dig the trench or do it myself rather than to pay them to do it. So the electrician was very conscious about the constraints and being able to fit into our budget. He was very prompt about getting a written estimate to me and making phone calls to make sure that I got it. I wanted to go ahead with the work, but I was sick right after he had come. So I hadn’t been able to get the necessary stuff and I told him that it was on hold. So he was fine with that and asked me to let him know when I was ready. He was very conscious about safety issues with my kids here while doing the electrical work. He was nice with my dog and I was very pleased with him. I would use his services in the future too.

I was very satisfied with their service. They worked quickly and got done what I wanted done. They gave me a quote on some work which I haven't decided whether I am going to do or not. The guy got his ladder out and I ran out and bought bulbs from a nearby store because it would be cheaper than the ones that he had. He was a nice guy. He was there for an hour or an hour and a half. The price was reasonable. Part of it was my own fault because I didn't realize that part of the original problem was that the ground fault indicator had popped. I hadn't even noticed that and I had gone through my whole circuit breaker board. I couldn't find what had popped and just as he arrived I looked down and saw that the ground fault was out. Part of the expense was my fault. I thought he was reasonable with what he did. His responsiveness was very good. The owner called me back two or three times on my cell phone, the final time to say that the guy could be there an hour and a half earlier than he originally said and if that was alright. There was no problem at all on their punctuality. I asked about doing some possible future work and he said that he would check it by the boss and get me an estimate. I had an email estimate within an hour and a half. I would use them for that work if I decide to get it done. If I have any other electrical work, I know who to call.

He came in and added the line; no problems, good service.

It makes me feel that they just arrived at that total to match the estimate, rather than show each line item. It would be nice to know exactly what I paid for. It just seems odd, as the final bill rarely matches the original estimate. It just left me feeling a little cold about this company. I'm sure the work was fine, I haven't had any issues with it, I just want to know each item that I paid for. I would prefer to answer "Maybe" on would you use this company again because I have nohting to compare this price to. I don't know that they were high, it just feels high to me.

It went very well. Rob (and his co-worker Jeff) were informative, punctual and very accomodating. He answered multiple questions by email before we started and kept us informed about the permit (that we wanted) and followed up after the install.

They came out and, I felt very safe having them in my home. I am a senior citizen at home alone, and could not have felt more comfortable. They were nice, professional, and wonderful to work with. I would highly recommend them to others.

Very good. Rob contacted us promptly to set up the appointment for the estimate. He then sent a detailed estimate for the work .He completed on the day he said it would be done. He offered to send emails of the completed work as we were not able to be there the day the work was done.

It was a great experience and all my questions were answered.

Was very satisfied with service and I am obtaining an estimate for adding a sub panel and updating wiring.

Rob came and gave us an estimate. He arrived on time was dressed professionally and was very helpful with making suggestions regarding my lighting issues. He emailed me an estimate that evening and we arranged a date and time for installation. He and his co-worker Jeff arrived promptly and did all the work we requested. He even accommodated us when we requested more recessed lighting. His work was excellent and he was a pleasure to do business with. I would highly recommend him to anyone!