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READER ROOFING & HEATING CO

3.6(
25
)

Roofing, Heating and Air Conditioning

Business highlights

105 years of trusted experience
Emergency Services Offered

Services we offer

RESIDENTIAL AND LIGHT COMMERCIAL HEATING & COOLING SERVICE AND INSTALLATION

Amenities

Free Estimates
Yes
Senior Discount

yes

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.625 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
8%
3
4%
2
8%
1
36%
Rating CategoryRating out of 5
quality
4.2
value
3.9
professionalism
3.8
responsiveness
3.9
punctuality
3.7
Write a review
Showing 1-25 of 25 reviews
Kathy M.
01/2017
5.0
roofing
  + -1 more
It was free. I was very satisfied with it. It was fine, they were very professional and they were on time.
Description of Work: They came out this fall to do a roof inspection.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROSEMARIE C.
11/2015
1.0
roofing
  + -1 more
I finally hired someone else and it only took them less than 30 minutes to complete the job. When I called to tell them to never mind, they were very rude to me.
Description of Work: I contacted them to do a small job for me since they installed my roof several years ago. They told me it would be a couple weeks, but they kept me waiting for a month and I never got service.
Rating CategoryRating out of 5
Cathy N.
07/2014
5.0
roofing
  + -1 more
The provider gave me an estimate for the repair, once the downpayment was paid the work was completed within a week. After the initial repair there was still some concern with the leak. One of the Supervisor visited the house and inspected inside/outside. After further discussion he provide additional input regarding my gutters and a few other areas of concern on the flat roof. The additional work was done by the provider. I've been very please by the responsiveness and work done by the folks at Reader. I'd use them again and recommend to others.
Description of Work: An area of my flat roof needed repair, as evidenced by the leak into my kitchen ceiling. The provider resealed several areas on the porch.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Alan S.
07/2013
4.0
roofing
  + -1 more
install good. price not so good
Description of Work: install attic fans
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Carol M.
04/2012
1.0
roofing
  + -1 more
Overall, it was a very bad experience.
Description of Work: In the summer of 2010 after reading positive reviews on Angies List I got a quote for roof cables to help prevent ice damming. I was told that upon receipt of a deposit for $406, the job would be scheduled. The check was mailed on 7/27. After receiving no call, I followed up in October. I was told the job could be done the week before Thanksgiving. I explained that I would be out of town, but was assured that the job could be done while I was away. When I returned from vacation, the job was not done. I called back and was told that it was in the pile to be scheduled. The next time I called, there had been a snowstorm. I was sure the winter weather would prevent the cables from being installed that winter. I was assured that when there was a break in the weather, the cables would be installed. I called again when there was a break in the weather and most of the snow had melted. When the installers came out, there was a small amount of snow in the roof valley and they said they would not do the installation because of it. They siad they would put some salt on the snow and come back the next day. The next day was a no call/no show. There was no further communication from their office. Finally, in May 2011 I requested the return of my deposit, which had been held for over 9 months. They did return my deposit.
Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Joan M.
02/2012
4.0
roofing
  + -1 more
They did a good job. They were really professional.
Description of Work: They put a roof on our church.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
JACKIE S.
01/2012
2.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
1.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
$2,400
Donna A.
01/2012
1.0
roofing
  + -1 more
unknown
Description of Work: salesman was nice. price was lower than any other quote. once I paid down payment waited 6 months for roof. could not get owner to return my calls. offered no discount for wait. workers were polite. office staff polite. owner just completely unwilling to take responsibility for issues.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Amy H.
09/2011
1.0
roofing
  + -1 more
She signed the contract in April and they said they would start in June. They kept putting her off every week and kept telling her they would make it out there but then would not show up. In general they were very unprofessional and they left a huge mess in her driveway for two days after the job was finished. She had to call them twice to get them to come out and clean up the mess. The bill had a the original estimate for the $1600.00. In addition, they added approximately $1400.00 in additional materials and labor that was not authorized by my mother. This in essence nearly doubled my mother's bill. She is on a fixed income at 81 and would have wanted to be consulted. Now she is left facing a bill that she has no way to pay and she is very concerned about maintaining her excellent credit rating that she has spent a long time taking care of.
Description of Work: My mother received an estimate and signed a contract with them to reroof her garage.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from READER ROOFING & HEATING CO
Garage sold as a tear off. Homeowner then informed of additional wood needed to back wall (header and sill and decking) = time and money. Homeowner okayed debris in driveway till pick up.
Diane S.
09/2009
5.0
roofing
  + -1 more
They did very good work. It was very professionally done. They went above and beyond. They quoted us one price and they ended up doing more than what they were suppose to. The end product looked great.
Description of Work: Reader Roofing & Heating Company redid a little porch roof and put a copper trim.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,000
Diana A.
01/2009
5.0
roofing
  + -1 more
They have great service, response and the person who does the work keeps in touch with you and you don't have to be there when they are doing the work. You also don't have to pay upfront you can pay when they send you the bill.
Description of Work: They re-did my roof.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
NORMA C.
09/2008
5.0
roofing
  + -1 more
They did a really good job. They were very good about getting their money. They took a deposit in the winter of '07 and said they would start in April of '08 and they were right here in April to get started. They simply billed us for the rest.
Description of Work: They did a complete tear-off and replacement and re-roof on our home and our garage.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
CAROLINE R.
06/2008
5.0
roofing
  + -1 more
Unbelievably professional and detailed care of every aspect of the project. Each person who worked on the job seemed to take care of our roof/house as though it was his own. These teams know roofing! We did plenty of research on companies since we knew it would be a large and expensive project. Tom Fleming and his teams made sure that every penny we spent was well worth it. They gave a lot of extra attention to details that many teams could easily walk away from without us even knowing. These guys gave us an education on roofing. We feel that we will be well protected from the outside elements for years to come.
Description of Work: A full roof replacement of house built in 1918 with additions from the 1960's including: tear-off, re-lay boards under roofing, rebuild structure under flat roof areas, repair and restore iron rails, serious rebuilding of flashing, tuckpointing, copper flashing, gutters, skylights and new roof over a variety of pitched roofs and flat roofs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28,000
MARY N.
02/2008
5.0
roofing
  + -1 more
I discovered a leak in the bedroom ceiling. I called a couple of roofers for estimates, and chose Reader. Their estimate was reasonable, and they performed work for us in the past. The roofers arrived on time and performed the work stated on the proposal.
Description of Work: Replaced missing roof slates; sealed ridges; fasted loose flashing over front door.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
SHERRY S.
07/2006
5.0
heating & air conditioning/hvac
  + -1 more
Called at night and received a call back the next morning. They were able to get me in at 10-10:30 that morning. Very pleasant, answered all my questions, very nice guy. Even before they came they did a great job of explaining the charges, so I was well prepared.
Description of Work: My air conditioning's drain pipe was clogged, and it was backing up and water was leaking out of the furnace. He unclogged the pipe and made sure everything was working well. He even checked the furnace to make sure everything was coming out at the correct temperature.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$101
RITA V.
10/2005
1.0
roofing
  + -1 more
NEVER RETURNED CALL. LEFT MESSAGE FOR 2 WEEKS.
Description of Work: CALLED FOR THEM TO COME OUT.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Yes, I recommend this pro
ELIZABETH B.
01/2005
3.0
heating & air conditioning/hvac
  + -1 more
THE OPERATORS WERE FRIENDLY, THEY WERE SYMPATHETIC WITH THE SITUATION, BUT NO ONE EVER ANSWERED MY CALL. THE COMPANY CALLED SEVERAL TIMES ON THE MONDAY AFTER THE HOLIDAY, BUT IT WAS TOO LATE. I HAVE USED THIS COMPANY BEFORE. NO PROBLEMS THEN, BUT I WON'T USE THEM AGAIN.
Description of Work: I CALLED THE COMPANY OVER A SPAN OF TWO DAYS, CHRISTMAS AND THE DAY AFTER. NO RESPONSE. FURNACE WAS OUT.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
ROBERT C.
06/2003
1.0
roofing
  + -1 more
THEY PUT A NEW ROOF ON MY HOUSE IN 2000. I CALLED ABOUT THE LEAK THIS MARCH. THEY WANTED TO CHARGE ME $200 TO GO ON THE ROOF AND REPLACE MISSING SHINGLES. I CALLED SOMEONE ELSE AND TOLD THEM TO GO ON THE ROOF AND THERE WERE NO MISSING SHINGLES. THEY HAVE POOR SUPPORT AFTER THEY DO A JOB.
Description of Work: CONTACTED THEM TO FIX LEAK IN ROOF.
Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
CAROL P.
01/2003
2.0
roofing
  + -1 more
SMALL CREWS THAT TYPICALLY ARRIVED AT 8:30AM AND LEFT AT 3:00PM MEANT THAT THIS JOB TOOK FIVE WEEKS TO ACCOMPLISH. I HAD TO SUPERVISE THE PROJECT EVERY STEP OF THE WAY TO ENSURE ATTENTION TO DETAILS--AND EVEN THEN, WE ENDED UP WITH SUCH PROBLEMS AS FELT UNDERLAYMENT CUT TOO SHORT AND MISALIGNMENT OF SHINGLES. (THE INSTALLER ''EYEBALLED'' THE JOB, RATHER THAN USE A PLUMB LINE.) THE WORK ON THE NEW GUTTERS WAS SO POOR (WRONG GRADE, TOO SHORT, STRAPS NOT EVENLY SPACED, ETC.) THAT WE HAD TO TERMINATE THE CONTRACT. FINALLY, WE HAD TO FIGHT TO GET THE COMPANY TO HONOR THE ANGIE''S LIST DISCOUNT COUPON.
Description of Work: THEY TORE OFF THREE LAYERS OF EXISTING ROOF AND INSTALLED A NEW ROOF. NEW COPPER GUTTERS WERE ALSO TO HAVE BEEN PART OF THIS JOB, BUT WE CANCELED MIDWAY THROUGH THAT WORK.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$20,000
SUSAN L.
07/2002
1.0
roofing
  + -1 more
BE CLEAR THAT DESPITE ANY CLAIMS TO THE CONTRARY, THE WORK MOST LIKELY WILL NOT BE DONE BY READER EMPLOYEES-I ENDED UP WITH EXACTLY THE KIND OF ROOFERS I TRIED TO AVOID.
Description of Work: HIRED TO TEAR OFF & REPLACE ROOF. SALESMAN TOLD ME AT LENGTH THEY DIDN''T USE SUBCONTRACTORS. TORE OFF 34 ROOF, RAINED (INTO MY HOUSE) FOR 3 HRS, THEY DIDN''T GET IT COVERED FOR 4 HOURS. WORK ACTUALLY DONE BY SUBCONTRACTORS WHO TOOK 15 DAYS FOR 5 DAY JOB. OWNER HORRIBLE TO DEAL WITH. $10,000 DAMAGE TO MY HOUSE. DON''T HIRE THEM-THEY LIE!
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0
12/2001
5.0
roofing
  + -1 more
unknown
Description of Work: TORE OFF OLD ROOF AND INSTALLED NEW SHINGLE ROOF
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Alan T.
11/2001
5.0
roofing
  + -1 more
SALESMAN TOOK HIS TIME EXPLAINING MY OPTIONS. HAD BEEN A LONG STANDING PROBLEM and THEY TOOK CARE OF IT!
Description of Work: ROOFING & GUTTERS
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
RITA V.
04/2000
1.0
roofing
  + -1 more
THEY ARE TERRIBLE - THEY HAVE BEEN OUT 3 TIMES AND THERE IS STILL LEAK- THEY KEEP CHARGING US EVERYTIME THEY COME OUT- THIS SHOULD BE ON THEM- THEY ARE THE ONES WHO ARE NOT FIXING THE PROBLEM-
Description of Work: THEY WERE SUPPOSE TO FIX A LEAK- THEY HAVE BEEN OUT TO MY HOME-10-28-99, 12-22-99 AND THEN AGAIN ON 2-01-00 THE PROBLEM IS STILL NOT FIXED I HAVE A CALL INTO IN THE OWNER- HOPEFULLY HE WILL FIND HIS CUSTOMERS WORTH IT AND FIX THIS WITHOUT A CHARGE ONECE AND FOR ALL WOULD NOT RECOMMEND TO ANYONE
Rating CategoryRating out of 5
10/1998
1.0
roofing
  + -1 more
USED TO FIX HOLES IN ROOF. DID A PATCH JOB. SEVERAL MONTHS LATER, ROOF IS STILL LEAKING. PROVIDER NOT COOPERATIVE IN COMING BACK TO FIX PROBLEM.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
08/1997
5.0
roofing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    676 E 152ND ST, Cleveland, OH 44110

    WWW.READERROOFING.COM

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Roofing,
    Heating and Air Conditioning

    FAQ

    READER ROOFING & HEATING CO is currently rated 3.6 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    READER ROOFING & HEATING CO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, READER ROOFING & HEATING CO offers free project estimates.
    No, READER ROOFING & HEATING CO does not offer eco-friendly accreditations.
    No, READER ROOFING & HEATING CO does not offer a senior discount.
    Yes, READER ROOFING & HEATING CO offers emergency services.
    No, READER ROOFING & HEATING CO does not offer warranties.
    READER ROOFING & HEATING CO offers the following services: RESIDENTIAL AND LIGHT COMMERCIAL HEATING & COOLING SERVICE AND INSTALLATION

    Contact information

    676 E 152ND ST, Cleveland, OH 44110

    WWW.READERROOFING.COM

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM