Re-Bath

On time, courteous, professional installer. Sales person was your typical sales type person but no high pressure.

I didn’t have the work done by them and I was disappointed with them. They delivered the wrong liner. We sent it back and they refunded my money. They were fair in what they were charging. They didn’t do the work that was required. I would not use their services in the future.

They removed a bathtub, did the walls with new lining, put in a new shower door and shower floor. It was a conversion from a bathtub to a shower. The experience was very good. They were good and professional. They did everything on time and answered all the questions. We will use them in the future.

I was very impressed with the gentleman who showed up. He was easy to talk to and informative. He was very knowledgeable. It was just an overall great experience.

It went great, the seat for in the shower was delivered broken, the installer called the shop and one of the bosses arrived with a new one a short time later. The whole job was done in one day.

The person giving us the estimate was prompt and courteous, gave us all our options and explained all the differences between them. The installers arrived promptly laid down tarps to protect our carpeting as they carried tools and materials in and out and began the demolition immediately. Given the scope of work to be completed, we didn't really expect that they would be able to finish in the promised one day however they did. Start time was about 7:30 AM and they finished about 4:30 PM. The shower pan and enclosure installation was very professionally handled and the installers even extended the enclosure material further into the bathroom than was in the original scope of work free of charge because it looked nicer than ending it where originally planned. The installer was friendly and courteous, asked our preferences for the height of the enclosure gave us options on how the back wall was laid out and made sure that we would be happy with the finished installation. He cleaned up well after himself and thanked us for our hospitality. The plumbing work was neatly done, and the installer checked the plumbing carefully for leaks before leaving. Overall the job was completely professionally done and a pleasant experience.

They were very thorough. They know their business very well. They were very responsive and professional.

Tom came on the scheduled date, right on time. He is a hard worker, courteous, very personable. He asked for our preferances when installing the shower shelves, grab bar and hand held shower head. He gave us tips on cleaning the new installments. To get the job done in one day, Tom worked for eight hours and cleaned up each room as he finished it. A part of the vanity was not packed that day. Tom had the part installed within the week. We were very pleased with the whole experience. All the people that we talked with were very pleasant to work with. A good company with a good work ethic.

I have had that liner for about 10 years and they came out and did whatever they needed to do to correct it for no charge. I liked the way they handled themselves professionally and also liked that they stood behind their product for all these years. I have had them out for another occasion for another problem. They came out immediately and took care of it, no questions and no charges.

I thought that they did an excellent job and my only complaint was that the salesman kept trying to sell when he already made a sale. They showed us different designs of their product that we can put in and we made choices. They did the measuring and we chose the hardware we wanted for within the shower. They told us approximately how long it would take make the mould and that they would call us when everything was in and they did. They came out on the designated day at a designated time and put it in a day as their advertisement says. The gentleman that did the installation did a fantastic job and cleaned up after themselves and we were very satisfied. We had to call them out because some of the caulking started pulling loose and my complaint with them was to get someone to come back out. It turned out to be a hassle and I ended up writing a letter to the president because no one called me back. They immediately called me back and even the president called me back and everything has been fine since. I thought their prices were on the higher side.

I had requested an estimate from an abrasive Bath Fitter saleswoman June 3, 2009: $8,451, to update my shower. A very nice professional All Custom Re-Bath salesman provided an estimate of $5,125.50 on June 11, 2009 for the same work. He provided warranty information and advised it would be 6 - 8 weeks before the work would be done. I ordered everything I had wanted except some shower doors he said wouldn't work in my bathroom: walls, base, ceiling, shower doors, seat, regular and hand held shower, shower "tower" (shelves), and 2 grab bars. After 8 weeks I called to find out what was causing the delay. The receptionist apologized, said that someone should have gotten back to me, and found out that the shower doors and seat would take an additional week. When they came in, the installer called and I got the appointment for the day I wanted. I would recommend All Custome Re-Bath and if I decide to have my bathtub upgraded, that's who I'll call.

I had Re-Bath put in a tub liner five years ago. (Not on the walls, though.) This year the tiles deteriorated and water managed to get in between the tub and the liner. (NOT the fault of Re-Bath.) Even though the work was done by them five years ago, when I asked about how to get the water out they said they'd do it at NO CHARGE. Today Lenny came out at exactly the time promised and in 15 minutes took care of the problem. He re-calked the drain and cleaned up after the job. I was very pleased that they would take the time to do the job and not charge me, even though that work wasn't covered in the warranty, since it was a tile problem and not a liner problem. Thanks!

I had a good experience with them. Their work took about 4 hours. They cleaned up after themselves and did a good job.

Good experience, installer arrived on time and cleaned up after the job was done. We received what was quoted.

It went well. They measured, told us when they would be back, and showed up when they said. All work went fine.

This was a very good experience. They were prompt in coming. The salesman was very nice and showed us samples and talked to us about the different tubs that we could have. They came out and took the measurements. It took about six weeks for the tub to be casted. The installation went smoothly.

I can't speak highly enough about the quality and service. We had extraordinary needs being some distance from Ohio and needing to communicate long distance. From Ms. Adams taking the original information to Mr. Stroh being so considerate of our special needs they were absolutely professional. Even keeping us informed with creative suggestions, allowing us choices in grab bar placement, etc. Most of all it looks fabulous! The prettiest I've seen. Very high quality. Thanks!

They did a very good job. I am very pleased with their work. They were on time and the price was very reasonable. They were very good at cleaning up after themselves. I would recommend them and use them again.

Overall a good experience. I had originally wanted a tub liner because the paint was peeling off. Because the steel bed in the old tub was too thin, the liner was not an option. I already knew how terribly expensive it could be to replace the tub and surround through other means, so this was an affordable alternative that I am so far very pleased with.

Ours looks great! The finish is like marble. The installation crew did a great job.

My experience with them was very satisfactory. The sales person was very knowledgeable and also he was very thorough. We felt very comfortable having them in our home. We were prepared to move on the project but the man was overly thorough and we had trouble speeding up the process.

They did an excellent job. The first man who came out was late and he was very apologetic. Apparently my order was messed up. I have an older home and he wasn t sure how to go about this, so he called another man to help. They did a beautiful job. I would use them again.

My experience with them was wonderful. They had good workers. I am pleased with the work that was done. I like their sales people. They are not pushy.

We had a estimate done several years ago and the price was around 2000 for the complete job. This year the price went up dramatically. The reasons given were the cost of gas and the fact that they now include the wall preparation and repair up front whereas they use to leave it as an "add-on" once the existing walls were exposed. Since most clients needed the additional work, it was better to have the cost up from. We were pleased with the fact that since they did not have a mold to match our exact tub, they replaced the tub at no additional charge. Overall, the job was professionally done, the work was quick and painless and when they were done, the tub and shower looked awesome. By far the best experience I have ever had with a contractor.

They delivered what they advertised.