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PC Repair On Wheels Inc

Computer Repair, Website Design & Development, Phone Repair,

About us

4 employees. Uses subs. Charges flat rate for in house service. Charges on hourly rate for on site service. Travel charges apply. Extra charges for after hour service. Servicing North East Ohio.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Computer service & repair. Iphone & Ipod repair. Website design

Amenities

Senior Discount

ask for details

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.36 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
5.0
punctuality
4.8
Showing 1-6 of 6 reviews

Debra C.
07/2016
1.0
computer repair
  + -1 more
They came to my home and initially to extend the Wi-Fi signal and instead I ended up with all these little extenders that plugged in everywhere and I have Smart TVs and my Extender would drop the signal so therefore I could not utilize my smart TV. I paid over $500 to have this done initially. Then all of my Wi-Fi signals split off because they were following each of the extenders and when I called the company up to explain this to them they came out again and charge me over $100. I spoke to people I knew in the area and they said with the size home that I have the way they did it was incorrect. I've then called another company Wain security and explained to them the issues I was having they came to my home and could not believe the inadequate and quite frankly lazy job that PC repair on Wheels did in the first place. They ended up hard wiring all of my signals on each floor and now I just have one Wi-Fi signal that controls the entire house instead of a bunch of different little plugs that need to be reset every time the power goes out I then called PC repair on wheels because I had one of their extenders still in the box completely wrapped up and I simply asked the owner Mike if he would return this and I explain to Mike that the job was not done appropriately in the first place. He proceeded to tell me that their policy is only 30 days and he would not take the item back because it had been over 30 days and then laughed at me when I told him the job was not done correctly at which point I told him anyone I talk to you I would not refer to this company and he said that's fine goodbye. I was appalled at the response that I received as a fellow business owner if we get a complaint from somebody we never handle things in that manner the customer always comes first and we try to please and make it right anybody looking to use this company please go somewhere else or call Wain security they did an amazing job.
Description of Work: I hired this Company to come over and extend my Wi-Fi signal throughout my house. They put extenders throughout my home and due to the size of my home the signal kept dropping. When I brought this to their attention they said there was nothing they can do about this I just had to keep resetting all of these extenders.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$800

Pamela B.
08/2015
5.0
computer repair
  + -1 more
Everything was quick and done correctly. After picking up my desktop, plugged it in at home, and went right onto my WiFi and internet service without any issues. No data was lost, and the system has been running wonderfully. Will definitely be using them again if we should have any other computer repairs needed down the road.
Description of Work: Diagnosed drive failure, recovered and transferred all data and programs to their new installed hard drive

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Katrina B.
06/2014
5.0
computer repair
  + -1 more
They were very thorough and friendly. They replaced the screen on a netbook very quickly and inexpensively. The other laptop I took in was beyond repair but they checked it out thoroughly and told me it wasn't worth putting the money in to try and fix. I appreciated their honesty!
Description of Work: They replaced the screen on a netbook and about a month later, checked out a laptop that wasn't running properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Cynthia M.
05/2012
5.0
computer repair
  + -1 more
They are not geeks! They wear suits and ties and are very professional. Their estimate was 7 to 10 days, but I got it back in 4 days. They were good about explaining everything that was going on with my computer and what they would do to fix it. They were very courteous and did not talk down to me since I don't know a lot about computers. And their prices were reasonable.
Description of Work: My laptop was not working. Windows would not run due to viruses.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

dan M.
01/2011
5.0
computer repair
  + -1 more
I'm very happy with them. The staff, made up of three guys, is very smart. They have been doing that work for a long time, so they are very sharp. I have gone back two or three different times for different issues. The price was very fair.
Description of Work: They have provided computer repair services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Tom M.
05/2010
5.0
computer repair
  + -1 more
Matt diagnosed the problem quickly and took care of it, then went to work on the web site. It host for the site made it difficult to do what we wanted to do without going to them and paying them, but Matt was able to do it.
Description of Work: Mike sent Matthew out to my house to repair my computer and to work on my web site. Matt did a complete cleaning on the computer and greatly increased the speed back to what it should be and worked on upgrading my web site - adding and changing things on it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

    Contact information

    23820 Lorain Rd, Cleveland, OH 44070

    www.pcrow.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Website Design & Development,
    Phone Repair,
    Office Equipment Repair

    FAQ

    PC Repair On Wheels Inc is currently rated 4.3 overall out of 5.

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    PC Repair On Wheels Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, PC Repair On Wheels Inc does not offer free project estimates.
    No, PC Repair On Wheels Inc does not offer eco-friendly accreditations.
    No, PC Repair On Wheels Inc does not offer a senior discount.
    Yes, PC Repair On Wheels Inc offers emergency services.
    No, PC Repair On Wheels Inc does not offer warranties.
    PC Repair On Wheels Inc offers the following services: Computer service & repair. Iphone & Ipod repair. Website design

    Contact information

    23820 Lorain Rd, Cleveland, OH 44070

    www.pcrow.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM