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One Floor Two Floor

3.1(
5
)

House Cleaning, Apartments

About us

Servicing Cleveland and Surrounding areas for Decades...Private and reliable...not a mound of somebodies...just the two of us....We offer weekly and bi-weekly services. We also do move-ins and move-outs, including Apts, Condos and Townhomes

Business highlights

32 years of trusted experience

Services we offer

We are highly skilled in detailed maintenance and use top of the line products to clean your dwelling. We do it all !!

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.15 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
0%
2
20%
1
40%
Rating CategoryRating out of 5
quality
3.5
value
4.3
professionalism
3.0
responsiveness
2.9
punctuality
3.7
Write a review
Showing 1-5 of 5 reviews
chip J.
06/2015
2.0
house cleaning
  + -1 more
They closed their business. Took my house key and never returned it. They will not answer their phone. This after cleaning my house for 8 years. Awful...update they put my key in my mailbox (without letting me know). Finally called me back claiming week long cell phone access problems. I still felt I needed to have my locks changed at an expense of $120.
Description of Work: They cleaned
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
$65
Thomas O.
09/2014
1.0
house cleaning
  + -1 more
We hired this company for bi-weekly cleanings because I'm 9 months pregnant and we have a 1-year old. The first cleaning they did was exceptional, but then the subsequent cleanings got gradually sloppier and sloppier. In fact, during the last cleaning, they simply skipped our kitchen table, the floors and sinks were grimy, and they didn't clean a bedroom. Because we had wood flooring installed in our master bedroom and another bedroom was in the process of becoming a nursery, we asked that they only clean the remaining two bedrooms; they ended up cleaning only one bedroom without any explanation. When we asked about the quality of their cleaning, the company's response was that ours is a messy house (no duh!), the kitchen table was cluttered (yes, indeed, that's why we hired cleaners!), and that the tub doesn't drain properly (not sure what that has to do with anything). Very disappointing.
Description of Work: Cleaned our house bi-weekly.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$115
Response from One Floor Two Floor
This is a situation is to why cleaning services charge for a top-to-bottom, right up front !! Yes' she hired us, when her house was/and had been under construction and 5 kids running around and a huge dog, and six cats, aside from the fact that she was prego. We were not there to organize piles of crap, we were there to clean. If tubs and sinks DO NOT drain properly....they do not come clean. This matter was addressed in the beggining. She is seriously wrong on this. She used us to get the house in tip top shape before her birthdate, abd then canned us so shed didnt have to pay a wad of dough up front. I have been in this buskeness long enough. I know this. I trusted her because she was a refferal from a lom ngterm client. Instead of calling me, she mulitple text me, ringing me a new, well you know. As far as the kitchen table? Who piles pile upon pile and toy upon toy, as well as clothing and diapers, and expect you to clean it? besides the fact it is one of those little square WAL-MART PUB TABLES. There is only so much room to pile. Bottom line, she was mad because her house did not get cleaned one week due to the respitory virus going around.....HMMM? Would you really want someone in your house with that if you were pregant. She honestly can say whatever she wants...I know this review is false and just a venting pallet. I know what we do and how we service. I clean for clients way greater than this and NEVER have a problem. I also know now, why she cannot keep a service.
MELISSA & MERYL S.
05/2014
5.0
house cleaning
  + -1 more
This company has been cleaning my house since January 2012. They have been wonderful. They always show up as scheduled. They get in touch if there is any problem with the schedule or with my house. They have come on an emergency basis when needed. They have even made small repairs when they saw something was broken. I trust them totally and gave them keys to my house.
Description of Work: This company cleaned my house. They come every other week. The charge per visit is less if they come every week.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Alice C.
05/2014
1.0
house cleaning
  + -1 more
unknown
Description of Work: On two separate occasions I tried to hire this company because they work for a friend of mine and she is satisfied with the. In the first instance, last year, I had to call several times for them to respond. This year - maybe a few months ago - they didn't respond. I was frustrated and so I hired another company. They never worked for me so I can only say that they were unresponsive. I cannot comment on the quality of their work.
Rating CategoryRating out of 5
responsiveness
1.0
Response from One Floor Two Floor
BOGUS COMPLAINT....have never talked to this woman nor have I met her. She called and I returned the call immediatley and got voice mail. She wanted service immediately, and I was going out of the country....SHE never returned call. Second Time, she demanded immediate service as well, we had a death in the family. my comany has an impeccible reputation...she just didn't get her way. As she put in in words, "I woke up this morning and decided I didn't want to clean my house anymore"....so she called me again months later after the first phone call. I am highly in demand due to my detailed maintenance and organization skills, but I am only one person....with an assistant. Private and the best. So with that said, after emailing Angies List back and forth, they told me to respond. So I have. I feel that her review should be removed, due to the fact that she has NEVER spoke to me in person....on HER part. had she retirned the phone call, her review would not be necessary. But there is one thing....why has she waited this long to post and vent, when this was a few months ago? I hope you are happy with who you have, but I find your review very degrading. But thank you, you may have opened a wonderful door for me according to customer service. I could go on and on, but I have scheduling to do. Anyone intersted...feel free to call, I have many corporate and executive references that would be GLAD to vouch for me. thank you all for your time. Submitted per customer service.
Anna V.
07/2012
5.0
house cleaning
  + -1 more
Ricci and Danni cleaned my home in record time, and did a wonderful job. I've used various cleaning services for 20 years now, and Ricci rates among the best. He is very meticulous and professional, but also cheerful and fun to be around. He takes real pride in his work, which always translates into a superior result. Ricci and Danni will definitely be back to clean our home on a regular basis.
Description of Work: Thorough biweekly cleaning of 6000 sq ft home, including vacuuming, dusting, and washing hard surfaces. They will also do laundry and change sheets.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350

    Contact information

    3928 Bridge Ave., Cleveland, OH 44113

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning,
    Apartments

    FAQ

    One Floor Two Floor is currently rated 3.1 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: Closed

    One Floor Two Floor accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, One Floor Two Floor offers free project estimates.
    Yes, One Floor Two Floor offers eco-friendly accreditations.
    No, One Floor Two Floor does not offer a senior discount.
    No, One Floor Two Floor does not offer emergency services.
    No, One Floor Two Floor does not offer warranties.
    One Floor Two Floor offers the following services: We are highly skilled in detailed maintenance and use top of the line products to clean your dwelling. We do it all !!

    Contact information

    3928 Bridge Ave., Cleveland, OH 44113

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed