About us
Business highlights
32 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
3.15 Reviews
Showing 1-5 of 5 reviews
chip J.
06/2015
house cleaning
+ -1 moreThey closed their business. Took my house key and never returned it. They will not answer their phone. This after cleaning my house for 8 years. Awful...update they put my key in my mailbox (without letting me know). Finally called me back claiming week long cell phone access problems. I still felt I needed to have my locks changed at an expense of $120.
Description of Work: They cleaned
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
$65
Thomas O.
09/2014
house cleaning
+ -1 moreWe hired this company for bi-weekly cleanings because I'm 9 months pregnant and we have a 1-year old. The first cleaning they did was exceptional, but then the subsequent cleanings got gradually sloppier and sloppier. In fact, during the last cleaning, they simply skipped our kitchen table, the floors and sinks were grimy, and they didn't clean a bedroom. Because we had wood flooring installed in our master bedroom and another bedroom was in the process of becoming a nursery, we asked that they only clean the remaining two bedrooms; they ended up cleaning only one bedroom without any explanation. When we asked about the quality of their cleaning, the company's response was that ours is a messy house (no duh!), the kitchen table was cluttered (yes, indeed, that's why we hired cleaners!), and that the tub doesn't drain properly (not sure what that has to do with anything). Very disappointing.
Description of Work: Cleaned our house bi-weekly.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$115
Response from One Floor Two Floor
MELISSA & MERYL S.
05/2014
house cleaning
+ -1 moreThis company has been cleaning my house since January 2012. They have been wonderful. They always show up as scheduled. They get in touch if there is any problem with the schedule or with my house. They have come on an emergency basis when needed. They have even made small repairs when they saw something was broken. I trust them totally and gave them keys to my house.
Description of Work: This company cleaned my house. They come every other week. The charge per visit is less if they come every week.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$90
Alice C.
05/2014
house cleaning
+ -1 moreunknown
Description of Work: On two separate occasions I tried to hire this company because they work for a friend of mine and she is satisfied with the. In the first instance, last year, I had to call several times for them to respond. This year - maybe a few months ago - they didn't respond. I was frustrated and so I hired another company. They never worked for me so I can only say that they were unresponsive. I cannot comment on the quality of their work.
| Rating Category | Rating out of 5 |
|---|---|
| responsiveness |
Response from One Floor Two Floor
Anna V.
07/2012
house cleaning
+ -1 moreRicci and Danni cleaned my home in record time, and did a wonderful job. I've used various cleaning services for 20 years now, and Ricci rates among the best. He is very meticulous and professional, but also cheerful and fun to be around. He takes real pride in his work, which always translates into a superior result. Ricci and Danni will definitely be back to clean our home on a regular basis.
Description of Work: Thorough biweekly cleaning of 6000 sq ft home, including vacuuming, dusting, and washing hard surfaces. They will also do laundry and change sheets.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$350
Still browsing? Check out these Angi Certified Pros
Contact information
3928 Bridge Ave., Cleveland, OH 44113
Service hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Apartments
FAQ
One Floor Two Floor is currently rated 3.1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
One Floor Two Floor accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, One Floor Two Floor offers free project estimates.
Yes, One Floor Two Floor offers eco-friendly accreditations.
No, One Floor Two Floor does not offer a senior discount.
No, One Floor Two Floor does not offer emergency services.
No, One Floor Two Floor does not offer warranties.
One Floor Two Floor offers the following services: We are highly skilled in detailed maintenance and use top of the line products to clean your dwelling. We do it all !!
Contact information
3928 Bridge Ave., Cleveland, OH 44113
Service hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
Closed