NORTH COAST RESIDENTIAL SERVICE

We hired this company based on the estimate they gave us. The tore down the steps at our front entrance, got paid for the work done, and disappeared. We were left with a rubble heap in the front yard for weeks. Multiple messages were left to no avail. When we finally reached someone, we were given the runaround. After weeks of not being able to use our front entrance and being strung along by this company, we finally had to hire a second company to complete the job.

THEY DID NOT EVER RETURN MY CALL.

THEY HAVEN'T RETURNED ANY PHONE CALLS. THEY HAVE NOT SET UP AN APPOINTMENT AS REQUESTED. THIS IS AN EMERGENCY TYPE SITUATION.

AS PREVIOUSLY NOTED, RICK DID AN EXCELLENT JOB AND THE WORK WAS DONE ON TIME AND IN A PROFESSIONAL MANNER.

DONE ON VERY SHORT NOTICE BEFORE THE FIRST SNOW STORM OF '04, AND WAS THE LOWEST PRICE OUT OF THREE PROVIDERS.

MY CALL WAS NEVER RETURNED; OR IF IT WAS, NO MESSAGE WAS LEFT.

I'VE TRIED SEVERAL TIMES IN THE PAST WEEK TO REACH SOMEONE AT THE COMPANY. THE FIRST TIME I CALLED, I REACHED THE OWNER (I PRESUME) AT HIS HOME NUMBER AND HE COULD NOT TALK AT THE MOMENT, BUT SAID HE'D CALL ME BACK IN A FEW MINUTES. HE NEVER CALLED BACK. I CALLED AT LEAST TWO OTHER TIMES AND LEFT MESSAGES. CALLS NOT RETURNED. I REALLY THOUGHT I'D LIKE TO HIRE THIS COMPANY SINCE THEY ARE CLOSE BY, I LIVE IN UNIVERSITY HTS. AND THEY'RE IN CLEVELAND HTS. THEY ADVERTISE ON THE LIST THAT THEY DO GUTTER CLEANING. THE COMPANY'S OTHER REPORTS WERE ALL GOOD, A IN EVERY CATEGORY. I DON'T KNOW IF THEY ARE TOO BUSY, DON'T WANT TO TAKE ON ANY OTHER GUTTER CLEANING CUSTOMERS OR WHAT. AT ANY RATE, NO ONE HAS CALLED ME BACK SO AFTER A WEEK I'VE GIVEN UP AND WON'T CALL THEM ANY MORE.

I HAVE NEVER SEEN THE OWNER. HE LEFT AN ESTIMATE IN MY MAIL BOX AND THEN LATER AN INVOICE WHEN THE WORK WAS COMPLETED. BUT JUDGING BY THE THREE FULL GARBAGE BAGS OF ''GUTTER STUFF'' HE PLACED NEATLY BY MY GARBAGE CANS, I'M VERY SATISFIED. I PLAN TO HIRE HIM AGAIN, PROBABLY AFTER THE LEAVES DROP IN THE FALL.

I WAS VERY PLEASED THAT RICK RETURNED CALLS PROMPTLY, DISCUSSED THE WORK THOROUGHLY, AND WAS AVAILABLE TO DO THE JOB WITHIN JUST A FEW DAYS. I WOULD RECOMMEND HIM HIGHLY.

RICK CAME AT THE END OF THE SCHEDULE WINDOW, BUT WAS QUICK, COURTEOUS AND CLEAN WHEN HE WAS HERE. HIS PRICE WAS GREAT, BUT HE DIDN'T GET BACK TO ME RIGHT A WAY.

EXCELLENT WORK, TOOK A LITTLE TIME TO RESPOND TO PHONE CALL, BUT DID EXCELLENT WORK AT A REASONABLE PRICE.

HE RETURNED MY CALLS AND SHOWED UP WHEN HE SAID HE WOULD. VERY FRIENDLY, SEEMED LIKE VERY NICE GUY. I LIKED THAT HE SHOWED ME ALL THE STUFF HE PULLED OUT OF GUTTERS. VERY SATISFYING TO SEE A BIG PILE OF DEBRIS THAT FORMERLY OCCUPIED MY GUTTERS.

WE DISCOVERED WATER IN OUR USUALLY DRY BASEMENT AND STARTED OUR INVESTIGATION AT THE DOWNSPOUTS CONNECTED TO THE STORM SEWERS. WHEN WE DISCOVERED THAT ONE OF THEM WAS BONE DRY, WE KNEW THAT WE HAD TO GET OUR GUTTERS CLEANED RIGHT AWAY. I LEFT MESSAGES WITH FOUR GUTTER CLEANING COMPANIES I FOUND ON THE LIST. ONE CALLED BACK WITHIN AN HOUR, QUOTED ME $135 (A FAIR PRICE), BUT CAUTIONED THAT HE WOULD NOT BE ABLE TO COME OUT FOR SEVERAL DAYS. RICK HELLER OF NORTH COAST RESIDENTIAL SERVICES CALLED BACK NEXT, WITHIN TWO TO THREE HOURS, AND OFFERED TO COME BY WITHIN 10 MINUTES TO GIVE US AN ESTIMATE. HE ARRIVED PROMPTLY, GAVE AN ESTIMATE OF $65, AND SAID THAT HE COULD STAY TO DO THE WORK. HE DID A GREAT JOB ON THE GUTTERS, AND EVEN HOSED OFF THE DIRTY VINYL SIDING UNDER THE SOFFITS. WHEN HE WAS FINISHED, THE HOUSE LOOKED GREAT, THE DEBRIS HAD BEEN COLLECTED IN A BAG THAT WAS SET ON OUR TREE LAWN, AND WATER COULD ONCE AGAIN FLOW THROUGH OUR DOWNSPOUTS. WE'LL HIRE HIM AGAIN IN THE FALL.

HE'S RELIABLE, PLEASANT AND PROVIDES NEAT AND GOOD WORKMANSHIP.

CALLED BACK SAME DAY AND SAID HE WOULD CALL ME BACK WHEN HE RETURNED FROM THE 3 DAY WEEKEND. I AGAIN CALLED HIM BACK AND STILL I HAVE HEARD NOTHING.

E-MAIL LISTED NOT IN SERVICE, BUT RESPONDED TO MY CALL RIGHT AWAY. FRIENDLY, QUICK ESTIMATE. PERFORMED WORK AS PROMISED. POLITE, PROFESSIONAL. EXCELLENT FOLLOW THROUGH. WOULD DEFINITELY RECOMMEND.

IT WAS CONVENIENT. I DID NOT HAVE TO BE HOME WHEN THE WORK WAS PERFORMED.

HE HAS DONE WORK FOR US IN THE PAST, HE DOES GOOD WORK.

PRICE WAS ALMOST 2/3 LESS THAN OTHER COMPANIES ON THE LIST.

HE WAS VERY NEAT AND CLEAN UP ALL THE DEBRIS. HE HAS REASONABLE PRICES AND RETURNED MY CALL THE SAME DAY.

VERY GOOD EXPERIENCE WITH RICK ... HE EVEN RAN A HOSE DOWN THE DOWNSPOUTS, WHICH OTHERS IN PAST YEARS HAVE NOT. TOOK HIM ABOUT A DAY OR SO TO CALL ME BACK, SO THAT WAS A LITTLE FRUSTRATING, BUT OVERALL A VERY GOOD EXPERIENCE. I WILL HIRE HIM AGAIN IN THE FALL.

VERY EFFICIENT, RETURNED CALLS AND WAS PROMPT. DID A GOOD JOB AND WORKED QUIETLY WITH NO COMPLICATION. BEST OF ALL, I HAD NO WATER IN BASEMENT AFTER THE FOLLOWING RAIN.

RETURNED MY CALL WITHIN 24 HOURS; GAVE ME THE ESTIMATE IN A REASONABLE AMOUNT OF TIME. HE WAS LESS EXPENSIVE BY HALF THAN ANOTHER ANGIES LIST VENDOR. DID THE WORK, CALLED ME FROM THE SITE TO ASK QUESTIONS, AND COMPLETED THE JOB IN GOOD TIME AND DID QUALITY WORK. HIGH RECOMMENDATION.

RESPONDED QUICKLY TO MY INQUIRY WITH ESTIMATE WITHIN 24 HOURS. SCHEDULED WORK WITHIN 1 WEEK. ARRIVED ON TIME AND DID AN EXCELLENT JOB. COST WAY BELOW ANY OTHER GUTTER CLEANING SERVICE I'VE EVER USED WITH MUCH BETTER SERVICE.

RICK HELLER CAME BY THE HOUSE AND PREPARED AN ESTIMATE WHILE I WAS AT WORK, SO IT WAS WAITING FOR ME WHEN I GOT HOME. HE RETURNED CALLS PROMPTLY AND WAS PROFESSIONAL AND COURTEOUS AT ALL TIMES.