MITCHELL'S MASONRY

We had more than a dozen cracked brick and the thing was leaning to one side You can't put a band-aid on something that's gushing blood. Their work is A+. Top notch. The chimney looks better than it did originally. It looks fantastic. I had a couple of estimates, and I think their price was very reasonable. He told me he'd be over at the house at seven o'clock on Tuesday morning. He was there at 6:55. That's pretty good. He had a whole reference book of pictures and tutorials from other customers, so he was very prepared and very professional. Yes, I will use him again. I need another job done and it's going to cost a lot more money. My front steps, in the front of the house, they're sinking into the foundation, so that means they're sloped toward the front of my house which is creating a moisture problem in my basement. So, basically what has to be done is the whole front steps have to ripped out and be redone. That's about four grand, which I don't have right now. So, hopefully this fall I'll be able to get it done. I told Louis (his name is Louis Mitchell), I said, "Louis, when I'm going to do it I'm going to call you. I'm not going to shop around on price because I know you're fair, you've worked with me before, and your work is good. When I get the money together, I'll call you." I had him come out and give me an estimate, too. He's just a real fair guy. Prices are fair. Nice guy. Knows his job. It's nice to have a contractor come over with a whole catalog of pictures and reviews from previous customers and see the quality of work he's done in the past.

DO call somebody else. DON'T use him.

Terrible experience. Wouldn't recommend him for anything. Hung up on me when I called to complain.

Thus more Saturdays for me, filling the trench, wheelbarrow after wheelbarrow, with topsoil I had to purchase. The contract also included two other small jobs on the property resetting stone. Neither of these two jobs was done. In fairness to Mitchell's this job was performed during the miserable spring weather. But rain doesn't last forever, and I called Mr. Mitchell repeatedly asking him to come back and finish. After the first call or two he simply stopped answering his p hone when he saw it was my number. Perhaps Mr. Mitchell would be a reliable contractor if your are able to stay home and supervise him all day until the work is done, and refuse to pay anything until you are satisfied. But if you want a contractor you can rely on to perform what your contract obligates him to do, don't look to Mitchell's Masonry for satisfactory work.

Work was performed as quoted and on time.

I hired him to match the bricks and do some patchwork; using the same size and type of brick. After he did the job, I noticed something looked off. After having a family gathering I had a family member notice that the bricks were slightly smaller than the ones initially installed. He put in very thick mortar joints. The mortar is very white, which it appears he didn't attempt at all to make the mortar the same color. I have stark white, and the original mortar. He could have went down 4 tiers of bricks to make this all match. I'm left with one level having multiple mortar textures and colors. The work was sloppy. I attempted to contact him to get this resolved around December of 2010, and he didn't want to help fix it.

Did not return phone call seeking an estimate.

I had difficulty getting return calls from the company to set up an estimate. I left several voicemails, one with several dates and times that I was available, but I never received a return call. There is no office with a secretary, just the owner's phone. The owner showed up on one of the dates unannounced - he was waiting when I got home from work. Based on the good reviews on Angies List and the low estimate he gave for the work, I decided to hire them. I cut him some slack for the unprofessionality of not returning my phone calls - I assumed that he was really busy because the work they did was good and they were in demand. I was not home the morning the work was scheduled to be done (Wednesday 10/20/10). The owner said it would be fine if no one was home, as long as they had access to water and electricity. I left around 8:30 a.m. on the day the work was scheduled and the crew had not arrived yet. The owner never set a specific time, just said they would do the work on the 20th, weather permitting. I arrived home for lunch around 1:00 p.m., and they were packing up to leave. There were 3 younger guys, the owner was not there. I thought they were leaving for lunch. When I asked if they thought they would get it all done in one day, one of the guys said they were already done. I was surprised because other companies had said this would be an all-day job, and they were done in about 4 hours at the most. I had a chance to really look at the house on Saturday and noticed numerous spots that were missed on all 4 sides of the house. There are still many areas with cracked and missing mortar. And there is one small spot that appears as if they ground it out and forgot to fill it. I have left 2 detailed phone messages regarding the problems with the work but have not received a return phone call. I am very disappointed. I expected much better based on the good reviews that they received from Angie's List in the past. I understand that employees may not always do the best job if the boss is not there. But I would expect a company owner to be responsive to a customer complaint and try to correct any problems as soon as possible. He has not made any attempt to return my calls to set up a day for me to show him the areas that were missed. I left both my cell phone number (which has caller ID and voicemail) and my work number. On November 29, 2010, the owner showed up unannounced at my door as I was getting ready to leave for work. I showed him some of the areas that were missed, and he agreed that they were not done. He said that they would be back to fix them at a later date. He left and I have not heard back from him since. And now it is snowing, too late for this to be fixed.

Louis has an answering machine. He was left two messages and didn't call back. He was tried again the next morning and he picked up the phone. He said he would come look at the job late afternoon on Friday the 22nd. At 6:30 P.M. there was no Louis, called his machine again and still haven't heard from him yet today is 10/28). A call if you can't make it would be nice. Maybe his work is good but his Professionalism is not there at all. I got his name to fix the bricks at my Parents house and I sure enjoy visiting my Parents but waiting there from noon until eight at night for someone who doesn't even have the courtesy to call. I'm a busy person too in fact I'm sure everybody is. This guy is surely off my list.

I called and left a message. The call was returned within an hour. The estimate was done in a couple of days, and the work performed about a week after. The Gentlemen were professional and prompt. The work was completed and cleaned up on time. I'm very satisfied with the results, everything looks good. I highly recommend Mitchell's Masonry as the work was top notch and reasonably priced.

The entire experience was wonderful from meeting Louis to obtain the estimate to completion of the work. His employees were very professional and polite. They cleaned up each day and left no mess or damage upon completion. Louis made very good suggestions as to altering our 40 year-old chimneys so as to avoid future damage. The way the chimneys were originally constructed allowed for water to infiltrate the bricks and mortar causing the damage. We will definitely use this company for all our future masonry and brick work.

My experience with them was fine and I thought they were very good.

Mr. Mitchell and his employee did a very nice job, at nearly half the price of competitors. The job was done fast, and they cleaned up after. I would use them again.

He actually cleared his schedule to come out that same day because I am under contract with a house and I needed him to come that day, which was pretty nice. He is very responsive and normally answers right away.

He arrived on-time, completed the job quickly, and cleaned up after himself. I would definitely recommend him to anyone needing masonry.

Lewis was very nice but I was concerned at just how low his price was. Decided to go with someone else due to really low price.

They were very professional, clean & completed the job as promised.

He did a great job, it looks wonderful, cleaned up before he left. Did it more quickly than I expected.

They were priced very reasonably. They did the work very speedily. They brought in eight people and did the job in one day. I was very happy with them.

Called on Monday and the job was started/completed on Wednesday! High quality work for a very reasonable price!

His price was very fair and he did a good job.