Mcphillips Plumbing Heating & Cooling

We are LIVID. I just heard from my 90 year old mother that Stephanie sent your plumber Patrick to her house 6/18/20 and he did all his work WITHOUT A MASK. NO MASK. ELDERLY WOMAN’S HOME. NO MASK. For almost an hour. After mucking about in other people's homes and bathrooms. And it was just a toilet valve, which he didn’t have it in his truck, so he had to go out shopping, and returned WITH NO MASK AGAIN. $130 for an easy $13 part fix that put her life in danger. No email listed on your site hence this post. I am HORRIFIED.

Needed a valve replaced. Service person did not show up with correct tools for the job. Took almost an hour to turn the main water valve off, then needed to leave to acquire the correct key to shut the water off. Mind you the water meter was installed by the city less than 24 hours prior. Repeat trips to service truck (15-20x), then needed to leave (again) to acquire the parts he needed to do the job. Also, informed them of what service was needed. So you figure they would show up with the parts needed. No estimate given. Then charged 2 hours labor, plus parts and a service charge.

They were excellent and we will use them again.

Outstanding as usual! This company personalizes their services. Bruce, the dispatcher remembers me from year to year and is awesome with appointment scheduling with Ernie. Ernie's furnace/air conditioning "IQ" is beyond brilliant. They are also outstanding when emergencies arise. I highly recommend this company.

The furnace did not work properly during the coldest days in Jan. I called them and got a quote for around $80. A technician came and did some diagnosis and cleaning and charged me $120. I told him the quote was $80, but he said $80 was for half an hour labor and $120 was for an hour even though he barely spent half an hour with the job. He told me if the furnace still had issues after his repairing, he could come back to try something else without charging the $40 travel charge. After using and observing the furnace for a couple of days, I found it still had the issue, so I called the company again as he had told me. To my surprise, he refused to come back and told me to call the original installer, which I did. The installer came with some equipment and agonized correctly.

Very in depth clean and check on both AC and furnace. I have used McPhillips for many years and will continue to do so. Outstanding customer service.

Water was coming down to the living room through the ceiling. We got someone out to figure out where the leak could be. I will just use them again when I need plumbing.

Another company was hesitant to complete the job because he was struggling with the snake. Mcphillips guys were able to work around the elbow with the snake. Mcphillips came in and they were able to properly use the snake and get it cleared no problem. The first guy, from the other company, wasn't able to clear it with the snake so he suggested we hammer out the drain and drop in a new line which was $3500. Turns out, it was just a clog and Mcphillips did it for the service fee which was $250.

I just put in a furnace so I just had some plumbing work done. In fact, I am going to call them out to clean the furnace and the air conditioning and get it ready for the rest of the summer. And also there's one of the commodes that needs some work done. It's not flushing right. I'll be using them again. That's the first name I think of when I need heating and plumbing. They get the job done for a reasonable price.

They have been doing all of our work for 20 years. They always fix the problem. The good thing about them is that if the problem is not fixed, we can call them and tell them. They are very receptive and they come back and take care of it. They are highly reliable and incredibly professional. They stand behind their work.

My experience with them was very good and the price was actually very good too.

We received an estimate from another company and decided to seek a second estimate from McPhillips. They came in over $2,000.00 less. When I had an inspector come out from the utility company to do a check of our house efficiency, he informed me that the unit McPhillips was putting in was a much better unit than the one suggested by the first company.

We called them 7 business days ago to come and fiz 2 small leaks , each day they have not showed up. Today they said we were nest at 10 am...someone was coming at 4pm and at 6pm I am wriing this note because again no one has shown up .

See the abpve it was not a pleasant experience avoid them

We called McPhillips because they were local and I believed they would be knowledgable about the kinds of problems houses in the community would have. The provider came over late, although on the same day that we called. The provider snaked the drain in the outside our house to alleviate the slow drain problem we were having. The problem was not alleviated and the provider said they would call back to 'jet' the line which would help our problem. They never called back with the jet option. The following week or 2, our basement flooded. We called the North East Ohio Regional Sewer district as we were concerned the problem lay under the street and was due to recent work being done in our neighborhood. They found no problem in the line that the McPhillips plumber snaked and we were told to contact another plumber. We did so through our sewer line insurance program. The plumber sent through our insurance discovered that the initial snake was done on the storm water line and not the sanitation line. They mitigated our problem and found a root mass under the street. The sewer district and the city will be providing a long-term fix soon. I placed a call to McPhillip's about this issue, seeing if there was anything they could do to 'make this right'. They said they would call me back the next day. It has been over a week and I still have not heard from them.

It wasn't very good. They provided a warranty for the furnace.

I would give them a good recommendation. They were friendly, fair and prompt. The guy did what he said he was going to do, and he did it in a timely manner. I didn’t feel like I was getting cheated.

The first flooding in the basement required snaking, which cost $195.00. Within one week, my basement flooded again, which required more snaking and two men were sent out, who said the first man did not do an adequate enough job snaking the drains. They said there would be no charge. However, I got a bill not only to pay the first time, but they charged me $430.00 for the second time, which would have totalled $625.00. Another plumber, who witnessed everything said I was overcharged and should not pay the $430.00. The company kept calling and finally we agreed they would deduct $200.00, so I ended up paying $395.00 total, which is still considered excessive for the snaking job that was actually done.

Excellent. Very prompt. I am happy with everything that they did because it solved the problem. Price was very reasonable under the circumstances. I knew they would be good since I had used them before. Very clean. No sign they were even there. They always do good work. I am happy with them.

They were prompt, courteous and I have had no problems with it. The price was very fair and reasonable.

I called McPhillips in the evening, and was informed that they could perform the repair almost immediately but at a higher cost (time and a half I think), or they could call back first thing in the morning and schedule a time the following day at the regular cost. I opted for the latter, and was scheduled for around lunchtime. The gentleman who performed the work arrived on time, did a great job, secured everything safely, extended the line as requested, and replaced a few valves that might otherwise have given us trouble in the future. When finished, he re-lit the pilot lights and showed me what he had done. This is the latest of several experiences with McPhillips, all of which were at least satisfactory and most of which were excellent.

McPhillips Plumbing. There was a leak under the kitchen sink, which seemed to be fixed after being charged $108, but soon after the plumber left, another leak was discovered under the sink by the water filter. When the plumber was called to return to fix the second leak, which he should have fixed the first time, he said he would charge $200 again. Another plumbing company was called out and they fixed it right for only $80.

Overall, I was very satisfied with the level of service that was performed.

I found them on Angie's List. They were honest and lived up to what they told me. I have absolutely no complaints. I could not have asked for better service.

We did not go with them. The quote was about $6000 for the air conditioning and the new furnace. What I didn't like about him was the fact that he wasn't going to replace some of the underground piping. He wanted to leave some copper piping in place because they were going to have to go through a conduit in the slab of the house, and I had another vendor who didn't have a problem with that. He thought that it would be very difficult to replace that. The system was 20 years old and that means that the copper piping was 20 years old too, and I wasn't going to spend all that money and have this copper piping start leaking or anything like that. Another vendor who had the exact same unit didn't have a problem with replacing some of the copper tubing. The quoting process was fine. He was very friendly and responsive but I just wasn't convinced that he had a grasp on all that needed to be done. He was very responsive when he came out to give me the quote but he didn't put it in writing and I had to call and ask him whether he was going to give a quote for it or not. He was recommended by somebody at work and that is why I called him. He was very punctual when he first came to look at the property and talk about it and asses the situation but then he never followed up with a written proposal until I called and asked him about it. He was very professional. I don't think I will call him again in the future because I am very happy with the vendor that we did go with and I would definitely call them for anything.