Mayer Plumbing & Heating

They were punctual, very nice and personable, and worked very fast, and yet efficiently. They answered any and all questions I had, and showed me their work as they went, and once again when they finished. I couldn't be happier with the way things went, and I was surprised at how reasonable the price was/is. Call these guys if you have a gas problem in your home!

Purchased a deal from Angieslist. $40 for $90 of service and able to get Mayer out in 2 days. Immediate contact was awesome as usual. John (so embarrassed I cannot remember the other persons name-sorry) explained everything they were going to do. Very professional and knowledgeable. The new price for drain unclogging was $99. So this only cost us $49. Awesome price and excellent results. We will use again and again.

Mayer did a wonderful job, were on time courteous and professional. I will definately use them again.

They made contact, showed up on time and completed the job in a professional manner. They were personable and cleaned up after themselves.

Fabulous. Would definately use them again

They were very customer friendly, they came on time. I would definitely use this company again!

The work was done on a timely fashion, explaining what they would do and cost were told to us before they started the work.

The experience left me uncomfortable with Mayer plumbing and I will never use again. It all started after I purchased the $79 per drain cleaning for 2 drains(one sink and one tub with a drum trap) and when they showed up they said there was an additional service fee. After I protested and the plumber "talked to his boss" they decided not to charge me. From there, they started to snake the first drain which was running slow at the time and managed to make it not drain at all. Hence, I had a decision to make which was ripping out a wall to replace all the piping behind it. While I was thinking about this decision they started on the line with the drum trap but did not have any luck with it. I fully understand that drum traps need to be replaced so this was not unexpected. So now one sink that wont drain and a slow tub. Quote of 1800 or 1900 for drain where pipes needed replaced and removal of drum trap. After the plumber "talked to his boss" the price came down 1500. This included demo of some walls and ceilings.This seems very high to me for a day and half of work. Anyway, this is a rental house so I had to do the work and did not have much time to shop around After the pipes and drumtrap were replaced, there was another issue now. A sink was now not draining at all in the bathroom where the drumtrap was replaced. This drain was working (maybe slow) before any of this work took place. Now, for another $800 I Could get these pipes replaced. After the plumber "talked to his boss" the price was 650 if I remember correctly. This was frustrating because I felt this was something that was caused by them and I was being charged for it. Perhaps this does happen in plumbing jobs sometimes, but regardless still frustrating and expensive. Again, drain was not working at all so I agreed and they did the work. After all this work was about to be completed, I asked and they recommended that I replaced the rest of the plumbing(main stack and other drains off of it) in the house as well. I asked for a quote that came in at over 8000 for about 4 or so days of work. Is this normal? After all work was done, the drains worked well so I give a B on quality of the work only. Many other issues followed First issue we did have was with cleanup. My tenants called me and let me know that there was dust over all of their dishes and much of their food in their cabinets. They had to throw some of it away and wash many of their plates, glasses etc. The plumbers also mistakenly took a broom that belonged to the tenants. Many things that the tenants needed to be compensated for which included maids coming in to clean up. I called Mayer plumbing and was able to talk to the boss. His name is Jason and he was cordial and professional . I mentioned to him about the price and he said it was normal and I actually received a good deal. I also mentioned about the clean up and the costs to me and he said he would speak to the plumbers about it. Thanks but that does me no good after I just paid you $2100 to perform work that I thought included clean up. Lastly, I mentioned the broom that was taken from my tenants and Jason said he would return it to them. As of today, it has not been returned and the tenants have purchased a new one. Overall, many unprofessional acts that started with the service fee that I would have been charged and im sure others who dont protest about are charged. Then, zero tranparency with who was coming up with this pricing and not being able to "talk to the boss". Moving on to price which I thought was high but maybe I am wrong since I am not in the business. Last but not least the issues with cleanup and taking something that does not belong to you and not returning it. Sometimes when you get work done in your house, you feel very satisfied and happy. This obviously was not one of those cases.

Called service provider at 10 pm on March 10th, 2014 regarding a clogged basement drain line. I have used this provider once before to clear a clog in the same drain line. On the previous occasion the clog was far enough along in the drain line that it was forcing the drain by the laundry area to back up. On this occasion the clog was closer to the point where the drain line becomes vertical and was affecting only the sinks and toilets upstairs, not the basement drains. Gentleman who answered said he would take my info and description of the problem and have someone call me back. A woman called back about 10 minutes later (whom I assumed worked for the provider) and provided pricing info for their after hours service ($89 service call, min. $250 for first hour of labor). She asked me if wanted to dispatch the provider now or wait until morning. I asked what the difference in price would be if I waited until morning. She said there would be no service call charge and charges for drain cleaning would probably be around $95 if I waited. I opted to schedule them to arrive between 8 am and 10 am the following morning. The plumber arrived the next morning and investigated the problem. He informed me that the charge for using the "medium sized" cleaning auger would be $179.00 but if that didn't clear the clog then he'd have to use the "large" auger at a cost of $269.00. I asked why the pricing was so much higher than what was quoted by the woman I spoke with the prior evening. He said "those are just the people from our answering service and they should not be quoting prices at all". I mentioned that part of why I was asking about charges was because I was a member of Angie's List and noticed that there were some coupons available for this provider's service. I also mentioned that I had used this provider before for the exact same problem (about two years earlier) and had used an Angie's List coupon at that time ($79 for drain cleaning of 1 drain). The same coupon was available this time only the price had gone up to $99.00 and did not cover the $59.00 service call. He said that it would be a good idea for me to purchase that $99.00 coupon, especially if it turns out that the "medium" sized auger was unable to clear the clog in the drain line. He seemed to struggle quite a bit with the medium sized auger, mainly because there were several bad kinks in the auger cable that prevented it from being properly extended far enough into the drain line. He even took the medium sized auger outside at one point in order to full extend the cable and attempt to straighten it. However, he was still unable to clear the clog with that machine and had to use the large auger. The clog was finally cleared after a total of about two hours of work. I presented the $99 coupon and asked him to give me a total for any remaining amount I owed. He gave me a total of $170.00. I was expecting him to only charge me for the $59 service call, per the terms of the coupon so I asked him what the full charge was excluding any coupons. He said the total charge was $269.00 because he had to use the large auger. I pointed out to him that it's nice they're willing to accept the Angie's List coupon for $99 but if I still owed $170 above and beyond that then I'm still ultimately paying a total of $269.00. He then said he'd have to call his boss. A few minutes later he returned and said that the coupon does not apply as payment in full for this type of drain cleaning because he had to clean part of the main sewer line. I told him understood that but this was the same part of the same main drain line they cleaned the last time for $79 with the only difference being that the location of the clog was actually further along in the drain line on the previous occasion. He insisted that really they probably should not have applied the $79 coupon as payment in full on the previous occasion. I'm still a little fuzzy on exactly where the demarcation is between a common waste stack in a house and the home's "main sewer" line since technically all the drains in our home connect to the common waste stack. Furthermore, the fine print details of the coupon, which I understand are written by the provider, state that the customer "must have accessible, ground level clean out for drain". I'm having trouble envisioning what type of "ground level clean out" they might be referring to other than the one that is typically available on the main waste stack (main sewer line) for the home. I can understand that for $99 they don't want to get caught up in having to dig up someone's front yard to clean out the main sewer line but we're talking about running a snake from the basement of the home for maybe 10 or fifteen feet to dislodge a clog and frankly, I'm still wondering whether he really needed to use the "large" cleaning auger because the medium sized auger was ineffective due to the cable being kinked up and in a poorly maintained condition. I will probably shop around for a different plumbing service in the future.

Workers were pleasant and efficient.

Good communications. Arrived when they said they would and promptly fixed the problem, plugged up main line. Everything is now flowing freely now.

The service turned out very good. Over all was good. The only thing was that they didn't contact me within the window that Angie's List had told me they would, so I had to reach out to them, which wasn't a big deal. We are very happy with their services.We will use them in the future.

They did it for the cost of the Angie's list coupon, which was quite a bargain. It took 2 staff to do it, spending over an hour because of some complications. End result perfect.

PATHETIC CHEATS. They repaired a burst pipe in 1 house and attempted to diagnose a leak in another house of mine within 2 days. They were unable to diagnose the leak on the first visit to the one house and I did not have them return. The work they did to repair the burst pipe was fine. I was disappointed they could not find the leak in my other property, but my biggest problem with this company is the billing and pricing. They are unethical cheats. I bought a $40 certificate for $90 in licensed plumbing service. I planned to use this coupon on the house with the leak and they gave me a total of $90 for the failed diagnostic which should have been completely covered by the $90 coupon. All of a sudden because I had purchased a coupon through Angie's List there was a $58 service fee they forgot about. So lets do some quick math here, I paid 40(coupon)+58 = $98. The original total I was given was only $90 so it ended up costing me more money to use the Angie's List coupon. Pathetic. The unethical behavior did not stop there. I did not make a big deal about the $8, but they showed up at my other house the next day to fix a burst pipe. My fiancé was there while they did the work and the workers asked her if she had a coupon or anything because if she did they would have to charge her full price for everything, but if she didn't he could cut her deals. Seems unethical. They fix the pipe and were going to install 2 ugly plastic white panels in the same wall to cover the holes they cut to fix the pipe. They charged $300 for the panels (originally $350 but because my fiancé didn't have a coupon we got a deal!). They needed to come back the next day to install the panels, but when I got home and saw how stupid it was going to look I asked to be refunded the $300 because I was going to drywall the holes instead. They only refunded me $175 from some unknown reason. I also forgot to mention they double changed me the $58 for the failed diagnostics at the first house. I proceeded to call them around 10 times and was continually told the owner or manager would call me back right away because they were not in. After weeks or trying I finally get a call back and am told they would look into the double charge and they would check with the workers on the job and call me back about the other $125 of the $300 for the panels. They refunded me the $58 but it has been weeks and I am yet to hear back about the other $125. In conclusion: Buying the coupon from Angie's List for plumbing work will end up costing you more money and they will look for every way possible to rip you off. I would never use these crooks again or recommended them to anyone.

It went very badly. They did not show up on time and then came during window that we were told they would not. When they came babysitter was at my house and plumber so we spoke over the phone, we asked him to fix a leaky faucet and then call us back. We then rushed home. When we came into the house he was gone and did not fix the problem, but did give us quote of about 500 dollars to fix entire alot more then the faucet. I called and asked to speak to him, he did not call back. I called angies list and they are refunding me. Be very careful of these guys.

Work was done quickly with no mess. Very pleasant and professional to deal with. Seemed very knowledgeable and even the dog liked them!

Great experience! He arrived on time, did the job quickly and efficiently, cleaned up, and gave me advice on how to prevent the problem from coming back. I was expecting to hear that the drain would be much more work and cost more, so this was all a very pleasant surprise. We are also considering a bathroom update and if they are as good with that as they were with this service vall I will definitely call them in to discuss our needs.

One on either side of the water meter. Price included labor and all parts.

We had a clogged dishwasher. He looked at it and we don’t have an issue any longer. He didn’t stay very long, and I wasn’t home when he was there. I think that I may have overpaid - that the job didn't require that much money.

My experience was good, but it was expensive. I would use them again and I felt that Brian went above and beyond trying to solve my problem.

We had a clogged drain on December 23rd. I called Mayer's just before closing and they said that they would have someone out the next morning. At 0900, John showed up. I told him what was wrong, showed him the problem areas, and he went to work. He was very courteous and professional. He fixed the problem within half an hour, we were able to have a successful Christmas dinner with free flowing drains, and I was very satisfied. I used an Angie's coupon ($79 for drain cleaning) and saved over $150 in total cost. We have user Mayer Plumbing before and will continue to do so.

There was water damage under both toilets, so the floors and sub-floors had to be rebuilt, as well as the associated lines. It took a little longer than originally thought, but Roger let us know all the time what he was doing. They did an excellent job and we look forward to having them do more work for us.

The plumbers were very nice and professional. However, I purchased the $79 Angie's List Deal to clear one clogged drain. When they arrived, they informed me that on top of the $79, I had to pay a $59 service call charge. The service fee is not noted on the Angie's List deal.

I called first thing in the morning and was told I would have someone at the house "after noon." After a couple of calls to the office they finally arrived at 6:30 p.m. The two plumbers were very friendly and professional. The sewer had backed up and we had waste pooling on the basement floor. There was no clean-out, so they had to remove a toilet to access the sewer. I was charged $199 to take the toilet off and put it back on. I felt really taken advantage of with that pricing, but I couldn't turn them away at that point because our problem needed immediate attention. Unfortunately, 8 days later the sewer backed up again. I decided to call another plumber who came out and augered the sewer again at less than half the price. I was told by the other plumber it was likely they (Mayer Plumbing) used a snake that was not sufficient for the job, as he was able to more thoroughly clean our line with larger equipment.

It was an Angie's List Big Deal that I purchased. The price was good but they didn't fix my problem. It didn't leak for a couple of months but last month it started leaking again so we are not using that bathroom. The service was good but the problem wasn't fixed.