Invisible Excavations Plumbing and Drain

WOW! Invisible Excavations Plumbing were very efficient. Rocco, our technician was extremely helpful, friendly, and informative as well. He helped me with the people of our home warranty company and finished the job in ample time. I highly recommend Invisible Excavations Plumbing and Drain. You can't go wrong! Jill C.

It was a big job and took three days to complete. As far as I can tell, that was to be expected. They were all excellent workers who worked hard and kept us appraised of what was going on. They put down tarps to keep from making a mess in the house and cleaned up all their mess before leaving the house the last time. The water is certainly flowing a lot better than it was before we had them do their work. So we are happy campers.

I called Benjamin Franklin plumbing and received a call back from another company (something contractors) who told me that the name had changed. I initially called about a deal they offered on a magnet $189 for snaking the drain. They agreed to honor that but said there was also an additional $89 service call fee. I agreed. The “plumbers” came out this morning. They were wearing T-shirts from ‘Invisible Excavating’, another company. I recognized one of the guys. He came to my home a couple years ago, from another company, when the furnace wasn’t properly working and he insisted that it needed to be replaced. He claimed it was leaking carbon monoxide into the house. I told him I have a carbon monoxide detector which has never gone off and he told me to get another one. My friend’s husband is an HVAC technician, who I wanted to avoid calling because he refused to charge me. I gave in and called him and he came out and replaced a control panel for (the part was40 bucks), said there was no leak and the furnace looked really good for its age. It has continued to work without a problem. Now he and another young man, were here as plumbers today. They said that the drain was working and did not back up. I told him it only backs up sometime and that I routinely pour liquid plumber into the drain, to keep It from flooding the basement. They moved the lint trap to a place where it had been earlier and the water went into the drain without backing up. I let them know that it did not always back up and I had tried it there earlier and it did not solve the problem. They said that their snake would not fit into the drain (the holes were about half an inch which I had not realized). They told me they would have to charge me over 500 to snake the drain because the toilet would need to be removed to snake the drain (an additional 227 on top of the 189 plus 89). do it. I declined. Now they charged me $159 for “diagnostics “because they moved the lint trap to a place where it had been earlier and didn’t work. (They also gave me a verbal estimate on replacing a disposal and installing a dishwasher). I told him that the service call was only supposed to be $89 but apparently moving the lint trap was an additional $70 (diagnosis). I also remember paying them for nothing the first time they came but I am unsure if the company name was the same.

They were expensive. He was OK. He put in some off brand plumbing for me. It looks good and he did a good job.

It wasn't too good of an experience. I wasn't too happy with the whole situation. They came out when they said they would.

He was a good guy and did a good work, but he was pricey.

On a Saturday afternoon we found water backing up from the drain in our basement and called Ben Franklin Plumbing aka B. McDermott plumbing. They came very quickly. Not being able to snake the line successfuly, had to bring in a crew with a camera on it, who also arrived in a very timely manner. They found the break and had to schedule a crew to back hoe the frozen front yard for the following Tuesday. I asked if they could change it to Monday since Tuesday was Christmas eve and we planned on having company and were worried it might take longer than anticipated and would not want to be without water. They made a few calls and a crew was there first thing Monday morning. Everyone we had contact with were very courteous and professional and made us feel our problem was important to them.

|The plumber was dressed professionally. He and his helper were very polite. They explained everything in a way that I could understand. They put booties on when they came into the house. They cleaned everything up very well. The price was affordable and I will definitely call B. McDermott/Ben Franklin Plumbing again.

Do not use this company - Benjamin Franklin Plumbing - B. McDermott Plumbing. Unprofessional and price gouging. The price, over the phone, to unclog a kitchen sink drain was $77 + $59 service call, total of $136. I hired this company even though they had a B/C rating on Angieslist, I should have known better. The plumber Steve arrived at my home and proceeded to unclog the drain, while removing the trap and pipes under the sink the pipes crumbled due to the age of the pipes. I received a phone call from Steve stating that to replace the pipes under the sink would cost an extra $268, for a total of $404. He was very condescending and rude when I question the price and advised him that I can buy a trap and other pvc pipes at Home Depot for less than $15. Steve proceeded to compare his work to ordering onions on a cheeseburger from McDonald's?? I have no idea how this related to charging me $268 for 30 minutes of work and $15 for material.......Steve and the company were trying to capitalize on the situation and price gouge me. I spoke to managers Craig and James and they wer both rude, argumentative, and told me the company truck costs $100k, again the reason for charging me outrageous prices. They both made sure to explain their expensive overhead and how their prices are based on levels. I highly advise against using this company, it was a stressful nightmare!! After a lengthy argument with the manager James, the price was dropped from $404 to $200 to complete the job. Contact a local neighborhood Plumber and give them your business! They will be honest, reliable and never price gouge or captialize on the situation. Shame on this company, complete rip off.

replaced faucets,fixed one toilet, replaced another.Scott was very personable, he went out of his way to be helpful, very neat and cleaned up the sites afterwards.

My hot water tank was starting to leak so I called McDermott plumbing [also called Ben Franklin] Tank was replaced, old tank was taken away, All is good

I think they did a really good job. The workers I had here were excellent. They cleaned up and when they left, you felt like they weren’t even here and I had a lot of equipment in here. I had them out three different times and they arrived on time two of the three times. On the one time they did show up late, they gave me a significant discount for it.

I think they did a really good job. The workers I had here were excellent. They cleaned up and when they left, you felt like they weren’t even here and I had a lot of equipment in here. I had them out three different times and they arrived on time two of the three times. On the one time they did show up late, they gave me a significant discount for it.

The work was good. However, they are expensive. I called them back for quotes for some other work and they were much higher than other companies. The employees are very professional and friendly.

My experience overall did not go very well at all. The guy had a poor attitude. He kept trying to sell me additional services that were not needed. He also adjusted the water heater incorrectly.

Everything came out really good and the costs were reasonable. They were reasonable and offered a bunch discounts. They were punctual and called me before arrival. I am very pleased with them and am a loyal customer.

We have had a lot of things done with them. They are very good about standing behind their product. I see them around our neighborhood a lot and I called them because of it. I've not been sorry that I hired them.

It turned fine. They were professional.

I called to ask about a slow drain/drain clean, and they came out immediately. The receptionist informed me of the service charge. The plumber was very high pressure, and told me that if they snaked the line, the secondary line would definitely burst -- pipes were only made for 50 years and my home was built in the 40s, he says. If it burst, it'd be $1,200 to replace the secondary line to both sinks. They would only give a 2 year warranty on that since it's a partial fix, and he'd recommend replacing all the lines in the home for $4,000. Nevermind that I wasn't having issues anywhere else, due to age it was needed. Very high pressure -- 10 year warranty on the full replacement, that's what he'd do in his home, etc. etc.

It’s expensive but the work is fine and they get the job done.

It was really good. I would definitely use them again.

Anytime I’ve had Franklin out here it’s been good service.

It turned out good. Everything is fine.

They were very good and thorough. I felt comfortable with them.

They were polite and professional , but gouged us on the price. Way too much money for the job.