Infinity from Marvin Cleveland

The price was right. They were clean, efficient, and they came out right away if I had a problem. They were on time every day, including the salesman. They dealt directly with me, not my husband. I appreciated that, because I have had a company in the past that told me that my husband would need to be there! They did an excellent job cleaning up when the work was done, including cleaning the windows after they were installed.

We were deeply disappointmented in the service we have "endured" from WindowPro. We ended up settling this issue by accepting an $800 discount on overall project. The only reason why we settled is that we were sick and tired of this issue. The door that was delivered and installed does not meet the standard or quality we expected to receive from the Window Pro company (according to their marketing messages), neither was the service. 1) The door did not open in the same direction as ordered. 2) The trim on the door on the exterior is not the color ordered. 3) The trim on the door was delivered scratched up. 4) The door handle is white against the bronze frame color and is not what we believed to be ordered by us. 5) The door does not glide when opened – one must muscle it open; not what we believe to be quality. The WindowPro salesman led us to believe that the quality and craftsmanship of the product we chose would allow the door to open and close easily. This is certainly not the case; it takes quite an effort to open and close. We were told it’s due to the nature of the door and age of the house (ugh, the house was built in 1988 and has three other Pella sliding doors which work just fine) – The installation was back in November 2011 and their installer absolutely let the WindowPro salesman know all that was wrong and we did also. The salesman said he would get back to us right away with a solution that could include replacing the door with a new door as ordered. Literally, 4 months passed before hearing again from this salesman and when we did hear from him he was only interested in getting full payment (which he said was then “past due”) – he was not interested in solving the problems, and no one on this planet would believe any payment was “past due.” Ridiculous. We now really wish we had simply gone to Home Depot and bought a sliding door in the first place! We know Window Pro probably could care less about us as a disappointed customer, however, we hope that Angie's list people here in the Cleveland, Ohio area will think twice about buying from WindowPro. We hope to save other’s from enduring the same crappy service and bait and switch product selling.

Job went well. From initial contact at show room with my sales person Jonathan Kloepfer, through the measure and design phase. This phase ended up being a bit more than one visit and a day or two because of the challenge of redesigned wonking huge bow window. Jonathan brought the installation manager, Matt, to consult and there was a final brain storm session to verify that my design for the window would be possible and sound - it was thankfully. Production was right in the middle of the estimated time and they met my weird scheduling requirements with a positive professional attitude. The installation crew was not any slipshod Tom, Dick and Harry, but a very prompt, professional, pleasant, and very neat Tom, Derrick and Larry. A glitch in fabrication sizing created a snafu in the look of the large window but they soooo stood behind my being satisfied that the offending piece (naturally the largest one) was re-ordered right away. The odds of glitches on any major installation on an old home are usually very high, the measure of a company is how well they handle them - my installation crew and the team at WindowPro Cleveland met it with skill, composure and speed. The other windows went in quickly, cleanly and solidly - no issues. The installation crew gave me options and solid opinions on the aluminum trim for all the windows and did a marvelous job avoiding damaging any landscaping - a very hard thing in my front. Oh, and the clean up - probably left the rooms cleaner than when they went in, embarrasing but true. Easily would request theis team again if I had any more windows to do! Since the installation two glitches cropped up - nothing to do with the quality of the windows or installation. Two "accidents', one involving the ?pulley/clutch assembly on a window and the other a torn screen. The assembly repair went fast and painlessly. The screen just happened over the holiday weekend and I called first thing this day and I was told no problem, they'll have someone come out and fix it. So, the price may seem high when compared to vinyl but that's comparing apples to oranges. My experience is that I paid top dollar and got a top product with white glove service. Come winter, I hope to update this review on how the windows roll. NOTE past experience to compare: A previous home I owned I had 7 large wood crank out transom windows replaced with vinyl (rot and warping prevented repair) from a building material supplier (not HD or Lowes). Within 6 months of install (Oct) and direct sun exposure I had problems with getting a tight close seal on that set of windows (4) that spring. Warranty covered windows but not labor. Went mid-line and that may have been a contributing factor. Next home was new construction but had vinyl windows - once again, not top of the line but supposedly decent, still had a freeze/thaw issue with winter humidity. They did not warp like previous vinyl I dealt with. UPDATE 8/2/13 So, it's been just over a year and one out of the 10 double hung/slider windows developed an issue. A double hung is creeping down once opened. It is NOT slamming down and catches after a few inches so I went on-line through the service feature, submitted a request and received a call within 20 minutes. A service call was set up for 2 weeks from today since I don't find it to be an "urgent" issue. Pleasant service rep. Other windows are doing just fine, look great and are performing well. The large custom window is doing great and still generating compliments. We have to keep the humidity high in the house during the winter and have condensation issues and had freeze issues with the old windows, not a problem with these windows, seems even less condensation as well but that may be due to the warmer winter we had this year. Sound dampening improvement has been a major bonus given the next door neighbor's penchant for leaving their dogs out for hours and the troop does get rather vocal.

They did an excellent job. They got the exact windows that I wanted. They never left the work site a mess. They always cleaned up after themselves.

Tim, the sales rep was very nice and was attentive to my questions and wishes concerning frame color. Consequently, my option was to get a window with a natural wood interior that I could stain to any color I wanted. Follow up for measuring went smoothly and quickly. The window frame was ready for installation two weeks after measurements were taken, three weeks after putting in the order. After rescheduling twice due to the weather, the three installers arrived on the time scheduled and worked quickly and efficiently to install the window unit with its asphalt roof tiles in about 5.5 hours. The men were careful to cover the furniture near by and the carpeting in front of the window. They took the old window frame and roof with them for disposal and cleaned up all the mess when they were done although they forgot the muddy shoe prints inside the back door where they were going in out to work on the window. But that was a minor concern. The entire experience went smoothly and I would definitely deal with WindowPro again.

The sales man arrived on time but that is about the only positive thing I can say. He spent the whole hour knocking other companies and saying how bad they were. As if that wasn't bad enough he then proceeded to insult me. Saying that his windows were "Cadillac" and he could tell I was "Chevy". He said that he googled the area I live in and just knew that I couldn't afford his product. I will never buy anything from this company and will NEVER recommend them.

I had hired Window Pro in the past to replace 13 double hung windows in 2009, I was really impressed with the installation crew that they sent out the first time, so I decided to hire them again. I was not so impressed with the second experience, I found out that my first salesperson had left the company shortly after my first set of windows were installed. My second salesperson "Ray" left the company before my second order was even installed. I was informed by the installation crew that he was no longer with the company.The foreman was the same but crew was now a 2 man operation. They left a large section open along one of the front windows that I chalked myself. I never received a follow call to see if I was happy with the job. The quality of the windows seem to be good however.

Contacted WindowPro after checking with Angie's List. Within a few days an agent visited with detailed information, provided an estimate, and answered all questions. We then visited show room to see actual windows, serviceman came to measure windows, a date was set for installation, and everything went according to schedule.

It went great and they did an excellent job. The quality of the installation was very good. They took care of every step along the way very competently.

The sales person arrived late, spent most of the time telling me how great they were and how everyone else couldn't stack up. The icing on the cake came at the end when he said he would work up a price but hold his best price until all the other quotes came in, he would then swoop in and steal the deal. Never did hear from the guy...

Work was done quickly and cleanly in one day. Everything was a pleasent experience, salesman wasn't pushy and treats you with respect, he checked in repeatedly on some follow up items.

They had done prior work for me on the front of my house and they did a great job. I called around to get some prices from other companies and they were very professional. The man came out and measured and gave me an estimate. They have always kept in touch with me over the years and sent me deals and coupons. I realized I forgot to include a window and that same guy came out to look at the last window and gave me an estimate that wasn't too much more. The estimate was very reasonable. I used them before and they were gonna give me great discount. They showed up promptly and on time. They worked efficiently. They cleaned up well after themselves both inside and outside. They did a great job. They did a follow-up call to make sure I was satisfied and I wasn't having problems with my windows.

The whole experience was positive. We are extremely pleased with our new windows and door. They are beautiful, have gotten many compliments on them, and we are already saving 100 dollars a month on electricity alone this summer (and we anticipate gas savings in the winter will far exceed that number monthly). From sales to install, WindowPro was easy to work with. Much better than Anderson windows, who we also got an estimate and demonstration from. if Anderson is their closest competitor, there really is no contest. Marvin windows installed by WindowPro offer the same (if not better) energy savings, look prettier, and are more competitively priced.

Excellent quality, excelling promptness and excellent service. All of the items that you can select were very high quality.

Their product is excellent. They presented a clear plan and they were right on. They were professional, efficient and did a great job. I would highly recommend them.

They did a fine job replacing our windows. Our house is 80 years old and required extraordinary effort to fit the windows to the openings. The new windows have a classic look which I could not find with any other company. I would highly recommend this company for window replacement.

A few years later some of our windows were having trouble opening and they came back out and replaced all the openers for free. The grill on the bay window had to be custom cut. They had to come out multiple times to cut it to the right size.

This is an outstanding company with products that are of high quality. We received very good treatment from them. They back their products up with a lifetime guarantee.

Very helpful about making my decision.

They always arrived when they said they would. The crew was very courteous and polite around us. They never left any of their tools laying around.

Double paned wood doors with a thermal polymer exterior which is maintenance free. They were able to preserve the interior molding which was pleasing. The only glitch we had was the doors had to be custom made to fit in the openings and the factory sent us the wrong doors the first time. They made all the corrections but it did take a while to get the new doors. They also replaced four windows - all double paned, three double hung and one casement - they were made out of fibrex. They are easy to clean, lock, and seal up tightly. We had to get permission from the arc. review board from the city and Bill went to the meeting and did all the work for getting the approval done - this was to replace a hopper with a double hung window in a first floor bathroom. The company felt bad for the mix up with the doors and are sending us a gift certificate to make up for it. We are planning on replacing more windows and will use this company to do so.

The job was done superbly from start to finish. They were professional, knowledgeable, friendly, courteous and did an exceptional job.

These guys are wonderful! Bill, our salesman, I highly recommend. Very honest and straight forward. Ask for him, you'll love him. The windows were ready two weeks before estimated which was great. The installers were also top notch. Friendly, but worked hard with no disruption. Finished installing a day earlier than they thought. Cleaned the house better than when they came in! The windows are awesome, well worth the little extra in price. If I ever need windows for another home, I will use these guys without question and recommend them whole-heartedly.

They were very good to work with. Whey were very responsive. The salesman was very nice. The crew who installed the windows were very good. They were efficient, friendly and a pleasure to work with. I was amazed at how much they could accomplish in about 6 hours. The pricing is competitive when one considers the quality and service they provide.

The job done was very good. I will be using them again in the future for my downstairs windows.