Hurst Design Build Remodeling

Overall, we did a full first floor remodel with Hurst and had an overall great experience. Our project manager (Tyler) was amazing and the craftsman (especially Mike) were extremely skilled, friendly and accommodating. The design process was thorough and we landed on some options we love but would have never imagined if it was just us. The Good Absolute amazing craftsman on site, some truly stunning quality custom work Extremely high quality work across the board Very strong warranty and responses on warranty items Good design process with lots of ideas generated Room for Improvement Like any remodel, we had a few bumps along the way. Our project was in the middle of rising costs in the pandemic, so we did have some budget issues along the way. And I also got the impression the back of house office operations at Hurst were running thin at times as we did have a handful of miscommunications.

Perfect! Hurst designed a beautiful space for us to enjoy the outdoors complete with a covered porch with skylights, entertainment area, and a large built in grill space with cultured stone and granite counters. It looks amazing and I will be using them again.

Hurst couldn't be bothered with our request for quote, no reason given, thanks for nothing

I got 3 estimates - all from big reputable construction/remodeling companies for the exact same work. Hurst's price quote was extremely high - $12k higher than one estimate and $29k higher than the other. That's right - $29k higher. How in the world could one company charge $29k more than a similar company for the same work? The Hurst estimate wasn't as detailed as you would think it should be if they expect someone to pay them $53k for work. It wasn't even broken down into cost of each project like the other 2 estimates were. When I spoke with the rep about the estimate, he attempted to explain why the cost was so high. I was shocked to learn that they were charging me for their mistakes. For example, in the estimate they included the cost to paint my entire first floor because "it would get pretty banged up while they did the work". So, they fully anticipated that they would bang up all of my walls so badly that all walls would need to be painted and they wanted me to pay for it. They also said that when installing the floors, the baseboards would be broken and I would have to pay for new baseboards. And that when they removed my old countertops, my backsplash would be broken and I would have to pay for new backsplash. Of course, I'd also have to pay for the cost of labor in painting and replacing things that they damaged. This makes no sense to me. Notably, neither of the other 2 estimates included me paying for damage the contractor did to my home. Finally, I emailed the representative and asked if it could be broken down by project 31 days ago and haven't gotten a response yet. Needless to say, I will not be hiring Hurst for my project.

We interviewed 5 remodeling firms. We were very impressed with the Hurst process. An online calendar that tells us what will happen each day; a weekly meeting with our project manager to talk about what has happened, what will happen, and our questions, concerns, suggestions, requests. They have been responsive, respectful, dependable, and professional. Our project manager has kept us informed at every step of this process. 10 weeks is a long time for your life to be disrupted by a remodeling project of this size. The finish date was expanded by one week due to the changes we added. The remodel looks amazing. We are very happy and recommend this firm without hesitation.

Dan Hurst was horrible. He is completely unresponsive and has no follow through skills. He is not reliable at all and does not return phone calls. We fortunately got referred to another company who has been tremendous. I would not recommend Hurst at all. Save yourself time and aggravation and contact someone else.

We like to give a feedback about them because they're very. very good. They're excellent in everything, as a matter of fact, I've mentioned them to a number of people. First they were very professional, very courteous, very complete with all of the details, and everything we wanted to do they were very open to. They were very detailed, they have everything online that we can see every time. Whenever changes are made, they were open to that. They updated the information on the internet with the changes. They implemented the changes without a problem at all. It's just everything we opt to have on a remodeling company. We had no problems at all, it's just that at the end we've had minor problems. We had few adjustments but they came out very promptly and resolved those issues. One thing that was kind of interesting is that they have the hood for the oven vented outside but take all the steps necessary to determine if that was possible and unfortunately the way the builder designed the house was not possible. So they found an alternative method of doing that and that has worked out very well. So the point there is they were able to come up with an ultimate design and it worked well. Pat Hurst is the main person we've dealt with and he was very professional and just a pleasure to work with. The price is a little bit high but it's just how the saying goes, you get what you pay for. They've gotten back to us very, very promptly every time we call them. They arrived when they said they would and they stayed as long as they had to to complete whatever their objectives were for the day. They were all very courteous. every person.

They were great. We would definitely use them again for sure. They were great to work with. They did everything from the design, the actual work, and everything.

They were recommended by our neighbors but I have not had any work completed and we had contacted them because we wanted to go in to kitchen remodeling, we just wanted to get ideas and we wanted them to come out and get some measurements and they could get us some ideas and some information. we never had from hem again. but we did not call them back and we had other things that took priority over this. We were sought of disappointed that they never called us back. He was very knowledgeable, very friendly , it was like he knew what he was doing and he was one of the owners and he was giving us some good ideas just fine. The experience was positive but the follow up was not good.

We actually did not contract them. I did talk to them and they were very professional. They put some good ideas out there, but we didn't contract them to do any work. They did an initial inspection and kind of a quote for some construction that we currently is going on. Pat Hurst is the gentleman we dealt with exclusively. Very professional. very nice guy, very courteous, just the work was a little to large for us, and we just found a cheaper alternative. The work they did for us was top notch. They just did the drawings. We did pay them an initial consulting inspection fee, so they actually did do, I guess we did contract them to do some design work. If something came up, I would consult with them.

Dan Hurst came out to our home yesterday afternoon and spent almost 2 hours with us. He was thorough in 'introducing' and explaining what his company can offer us. We are currently looking to remodel our kitchen with the expectation that we will be remodeling the basement and bathrooms within a year. He took the time to hear us out, explain feasibility based on budgets, and answer any questions that we had. Best of all, he explained that Hurst would complete a design for us for the 'whole' home that would allow us to get the kitchen remodel done first, but still take into account our needs (HVAC, Electrical, etc) for other areas of our home (basement, etc). This will assist in keeping costs down for future remodels. We are planning on meeting with one other design/build firms, but I expect that Hurst will be hard to beat!

They never called me back with an estimate

Do not bother getting in contact with this company if your project is going to cost less than $15,000. I am not sour towards the company, they can choose to do business however they would like. I estimated my project to be around $10,000 (which I also received 2 other estimates to confirm), and Hurst didn't want to move forward. Just an FYI for anywhere out there looking!

Overall, my impression of this company is quite negative. If they were not interested in the job, which I had detailed (with approximate size, scope of bench) when I first spoke to Dan on the phone, why did he waste my time (and his) by coming out to my house in the first place? Beyond that, why did he act as though he was going to give me an estimate if he had no intention of doing so, called me back once, buying time, and then not following through at all? It was really irritating to deal with Hurst (Dan). I am under the impression that Hurst Remodeling will feign interest in your business if they do not currently have larger, more lucrative jobs lined up. Of course I am guessing, but I have the distinct feeling that something bigger came along and subsequently I got the cold shoulder because my contract would have not been worth their time. NOT a good way to treat people or run a business. Thankfully, I found someone more local to build the bench and they did an amazing, professional job. We are planning a kitchen remodel in the near future, and guess who's not getting a call? Do yourself a favor and don't waste your time with Hurst Remodeling.

I called Hurst with high hopes from their website. I submitted some basic plans and thoughts that I had. The house is located in a lower middle class neighborhood with the structure and property valued currently at $85,000. Hurst was prompt in responding, and courteous, however that is where my satisfaction ends. Without even OFFERING to come out to the property they threw back a number of $125,000. If you include the square footage of the kitchen remodel, that comes out to $186 a square foot! I built a brand new custom house back in 2005, at the height of the construction boom and prices, and only paid $112 a square foot, for a NEW custom house with middle to high end materials. Thank goodness I have 3 other contractors that care enough to actually come to the house to choose from. RESPONSE TO HURST I cannot believe your response to me was basically that you are and quot;too good for meand quot;. Remember, these people did not even BOTHER to come to the house. Again I reiterate, if you want to overpay for an overpriced service from a company that has a large overhead then Hurst is your company. If you don't like being told they are too good for you than look elsewhere. I wish I could change my rating to an F- now.

I like them because I have been using them for years. They did my roof about 8 years ago and they do great work.

The people were very pleasant to work with. There was an error made in the installation of the pendant lighting that the corrected promptly.

We will not use them. Even though they seem highly professional, they were very slow to respond to our quotation request. It seemed like our project was too small for them to care enough to respond. We had to remind them several times that we wanted a quote. When they finally provided a price, they were the highest and way out of line. Again, I am sure that they provide a very good product but they seem out of our league and we probably didn't represent enough income for them.

They have done a lot of work for us including building an upstairs in our house that is worth $35,000. We had a nice relationship with this project that lasted for two or three months, so we again used their service. We were really impressed with their workmanship, their cleanliness, and their professionalism. They are always a little bit more expensive than others. It was one of those situations where I wanted to have somebody good to do the job instead of somebody who is inexpensive because we were having a rat and water and stuff coming in through this door that was only two years old. I would strongly recommend them to other members also. They can do anything. They have also repaired windows in the same kitchen remodeling. The windows were installed badly and they were already leaking down in to our ceiling and stuff like that, so they tore out what the other contractor had done and did it properly. We have not had any problems since then. I would use their service in the future too.

Very professional. Middle estimate of those we got. Not the cheapest, but excellent work and daily cleanup. Very considerate of children in house during work. Explained every step. Had what ended up being an unrelated issue several months later and they arrived in an hour to check things out and followed up the next day to ensure nothing further developed. Having them out for a third small job next month. This time we didn't get other estimates because we knew who we wanted and that the price would be fair.

They were very professional and they itemized everything down to the last screw. They knew everything that was going in and where it was going in. We aren’t going with them because they quoted $10,000 more than everyone else.

Before the project started we had a meeting with our lead project consultant (Pat) and a designer (Bridget). We discussed our vision of the finished project and they got an idea of what our tastes were in design elements. After the meeting an online 3D model was created of what our finished kitchen would look like. We conversed back and forth with Pat and Bridget as we tweaked the layout and were able to follow the changes online. Also, during this time, we met with Bridget at various granite warehouses, cabinet shops, and tile/flooring showrooms where she guided us through the maze of material choices for our kitchen. This was very helpful in picking out exactly what we wanted. Just before construction began we had another meeting with Pat and our project manager (Dan) and went over exactly what we could expect during the construction phase. Hurst Design-Build uses Microsoft Project to outline and track every last detail and dependency required to complete the project so we knew exactly what to expect at any given time during construction. Some elements changed a bit as we moved forward, but not by much. When demolition day arrived we met Mike, our lead carpenter. Before any construction began, Mike isolated the kitchen area with thick plastic from floor to ceiling with zippered "doors" for access. After construction wrapped up every day, they would set up an electric air filtration unit. This filter and the plastic barrier helped keep the dust throughout the rest of the house to a minimum. We had a formal meeting with Mike every week to go over the progress and to address any concerns we had. On day one our old kitchen was stripped to the walls! Subsequent days and weeks progressed from electrical rough in, drywall hanging, routing a new hood vent through an upstairs closet and out the roof, cabinet installation, countertop installation, laying floor tile, painting, appliance installation, and finally tying up the loose ends. During the cabinet installation phase we met another Mike who painstakingly made sure everything about the cabinets was perfect! During our project when we had questions or things came up that we wanted changed, we were able to talk to "The Mikes" and get near immediate resolution. Our project was completed within a couple days of the target date with our 100% satisfaction.

The company as a whole is very family oriented and they always do quality work. They do very good work.

Pat Hurst came out and reviewed the other contractor's work and then sent out an estimate to repair. They called several weeks later and scheduled the work. They removed the siding on our dormer, removed the windows in question and framed them properly. They then installed the windows correctly, weather proofed them and replaced the siding. They also replaced one panel of siding near our patio that had been damaged in an unrelated situation. The final bill was reduced since not as much material was needed as was originally thought.

He returned the initial call and set up a date to inspect the job. He knew an early morning appointment was important, as my husband works 12-hour night shifts and needed to go to bed. After he was an hour late, we called to find out where he was. He said he had scheduled it for the next week. The next week he was a half hour late, but seemed to know what he was doing. He then called to set up an appointment to go over the estimate. Would not mail it. The day came, and we again called when he was over an hour late. He again said he had scheduled it on the wrong day. He again knew an early morning appointment was important. We told him not to bother rescheduling.