Herb's Plumbing And Heating Inc

Herb did the work himself and the price was what he had quoted in advance of the job. He arrived as promised and got the job done, cleaning up afterward.

Although Herb's plumbing installed my water filtration system several years ago, I decided to leave this review since I had not left one at the time. The service was impeccable. They were friendly, professional and highly skilled. Years later when I found myself in a new home with a plumbing question I dug up my old receipt to find their number as I recalled the quality of service they provided previously. I called them up and they answered my question free of charge. I will definitely call them again should I have any plumbing or heating needs.

First, I have been a loyal customer for 20 years. I have always liked the service I received from Herb, his kids and his employees. Also know that you will have a $69 service charge and a $ 69 minimum charge. You are out $140 before they step in the door. But that was not the problem. I called at 7:15 in the morning with an emergency, water was coming through the ceiling, my radiator was leaking bad. I didn’t receive a phone call. This despite me having an “emergency” and Angies lists them as an “emergency provider”. I called them at 9:45. I was told they had received the message and they were “going to get back to me”. I was told that the soonest they had was 2-4 the next day, their guys were all booked up. When I reminded them water was coming through the ceiling, they said this was the best they could do. I have been with Herb for 20 years. I have water coming through the ceiling. How can they say they do emergency work?? I expected this to be very expensive, I didn;t expect to be blown off and let my leak continue. Angie’s list has no integrity if they let Herb continue to advertise as “emergency” services. How do you let a 20 year customer swing in the wind like they did? They have a great staff, good service but a lousy management. $140 to show up your house and when you have an emergency, they blow you off.......

We are very happy with them. We've been using them for the past 20 years and will always call them.

Outrageous pricing. He was at my home for a total of 45 minutes, used no supplies and charged me $200. I believe his hourly rate was something like $125 and there was a $69 "call out fee". This type of price gouging is unfair to the consumer and entirely unrealistic. I can only imagine how many poor elderly folks he rips off. Unless you are made of money, go elsewhere.

Work was ok, bit not up to city code. The company corrected this, bit since has been pretty unresponsive with issues.

Excellent. I highly recommend using Herb's for any plumbing project that you need done. Very responsive and easy to work with. I've used them quite a bit on rental properties and I have always had a great experience.

Great. Made a huge difference. Couldn't believe what one man could accomplish!

Very well. We were pleased with the work done.

He did the job but was very expensive. He was also messy. For $92/hr he tracked through the house and didn't put on the slip-on covers on his shoes. My main concern was this: he said for the Cleveland Heights area, he charges $92/hr and asked if anyone told me, and I said "no". He also charged another service fee for coming. The company is in the same community. I would not recommend him due to the cost.

I called Herb on a Monday morning after my hot water tank stopped working on a Sunday afternoon. By 10:00, I had an estimate. By 12:30, they were at my house replacing the hot water tank. They finished on time, cleaned up after themselves and charged me exactly what they said they would. I couldn't have asked for more. Will ALWAYS use them when I need heating, cooling & plumbing work.

Great. Plus recommended, purchased, delivered and hooked up a dehumidifier for summer use. So helpful, as I couldn't have done it on my own.

They come when they say they'll come, their pricing is reasonable and they do good work. I can't ask more than that.

It went very well. I've used them several times before.

It was a good experience. I would recommend them. They were good at what they did; I didn’t have any problems.

They are very responsive and come quickly when you call. They are also reasonably priced. If there is any problem after the job, they are more than happy to come back and sort it out.

Had a clogged kitchen sink just in time for thanksgiving! I'm so glad Herb was willing to come out on Thanksgiving day, it was worth it to have the use of our kitchen sink. Herb was also very pleasant.

I called Herb's Plumbing hoping that they had the ability to freeze the inside water main, because two years ago, I'd asked the county Water Department to come out and shut off the valve so that I plumber could replace the main valve. WELL - at that time, the person looked for the shut-off couldn't find the pipe and the shut off on the curb. So I had to send the plumber away. I called many people (City and County Water people) and finally got a map as to where the shut-off valve was supposed to be located (the map was WAY OFF) - but Jeff (Herb's son) came out with the map that I had sent to them and looked and found the shut-off. He turned it and found that it continued to turn (was broken) and so I went downstairs and told him when it was no longer turning and he went about his business of replacing the main valve of the inside of the house. After getting that work done, he turned the main outside water valve back on and went about replacing the other valves, all the while being good-natured about what needed to happen. Jeff was informative, helpful and really good at what he does - and I appreciated his work!

I called Herb's and explained my situation. The leak in the steam return system in the basement was the urgent issue and the air vent and utility sink drain were chronic problems I had been putting off fixing. I made an appointment to have a plumber come out on Monday at 8:30. That particular Monday was a nasty snowy morning in Cleveland and I received a call at 7:45 am from Herb to tell me that their crews were running late getting in and that my plumber would be at my house at 9:30, which I found understandable. Jeff did show at 9:30 and worked my three tasks. All in all he was at my house just shy of three hours. Jeff was excellent. He fixed the leak in the return system where two return pipes joined, and that repair was in an awkward position against a corner of the basement wall. He replaced the failed air vent in the bathroom radiator, and built out a new PVC drain outlet for the utility sink. Jeff was courteous and clean. He fired up the boiler and tested his work to make sure it was solid. Jeff also took the time to explain to me the mechanics and dynamics of the 1923 steam heating layout in the house, listened to my description of some of the oddities of the system that we have experienced, and offered suggestions of things we may want to do to tune the system. He also tolerated our curious dog.

I have never been so insulted in my own home, He was so rude. He didn't seem to know what he was doing. I don't even know if it is fixed correctly. He never even told me his name. He just barged in and made me feel as if I was inconveniencing him. He came in and was looking around with a flashlight and just started telling us we needed to replace multiple valves. I asked why we would replace all of them if we didn't know where the leak was coming from. He responded, "Are you going to stand here and tell me how to do my job!". We decided that since he was here to have the work done. He was so slow with the work. He had to go back out to his truck multiple times to get parts. After he was done with everything he didn't even touch the valve on the furnace and that ended up being where the leak was. He replaced all these valves and they did nothing to repair the gas leak. He then kept telling me he didn't know how to fix it as is was so old. He ended up replacing valves that didn't need to replace and gave me a hard time when I wanted him to replace the valve the was the problem. The entire he was doing the work he was complain, mumbling, and cussing me under his breathe. When I went to pay him he demanded, "are you going to pay me or what." I told him to stop disrespecting me in my home. He replied "Just give me my money so I can leave."He shouldn't be working for this company and they definitely shouldn't be on Angie's List if this is how they treat their customers.

Everything is working fine. He did very good. He cleaned up after they were done. I am satisfied with the service that they provided.

Larry was very professional and got the job done well and quickly.

All went smoothly. Took about an hour to do. They were on time, did the work professionally and I would use them again.

They were on time, cleaned up really well and acted very professional. I have a warranty I am very please with the service.

Repaired a leaking gas turn off valve to my stove. Done in less than 15 min.