HEIGHTS ENTERPRISES

did 70% of the work and let the other 30% for us

Came by quickly after initial call. Gave me a couple of ideas. Never called back or returned several phone calls.

Robert is fantastic. Prompt, reliable, and fair. He has been a god send on many occasions at a property that we own in Cleveland Heights. I would strongly recommend his services for any type of home repairs in the Heights area.

Left 2 voicemails - one on 6/2 and the other on 6/6. Did not receive a call back.

I like them a lot. They have given me an estimate over the phone. They gave me what I needed. I have used them before and they do good work. I plan to use them again.

This is the work of a true professional. He responded quickly, did what he could, used his experience to analyze an extraordinary problem, told me what needs to be done, and talked me off the roof. I was abandoned by my regular plumbers and totally blown off by ones that I'd never used but was calling because of "A" ratings. This is an "above and beyond" kind of guy.

Very professional. Received a very detailed email each night outlining the progress (what they accomplished and what they did not get to yet). Mr. Pullan was an excellent communicator, on the job site every day, and his prices were very fair. No suprises regarding cost. The job came in almost exactly what he quoted. It was a pleasure to do business with them.

Robert went to the house and reviewed the damages. As I requested, he quickly provided a detailed assessment of the most serious damages, including different options for repair and estimated costs. We have not yet had the work performed pending resolution of other tenant-related expenses, but I would not hesitate to have Robert do the repairs.

Required several calls to obtain response for quote. The quote for garage repair seemed very high, perhaps Heights is too busy with other larger project. However, it quote was very professional and responsive.

The house looks great and the work was done well. There were challenges with 2 of the subs but Robert addressed them very professionally.

I initially contacted the vendor March 29, 2013 by phone. He sounded like he could do the work (small door repairs to two interior doors) and asked that I send him the particulars via e-mail. On the same day I sent him an e-mail. On April 8 I sent a follow-up message, but to date I have received no reply whatsoever. I did indicate there was no rush, but I feel one month is ample time to respond. If he is unable/unwilling to do the work, I understand, but he still must respond.

A specific hinge broke on the rubbish door in the kitchen. Shaker Hardware and Home Depot did not have the proper replacement. Patiently, Robert wokred at it and brought in several hinges. Finally, one fit, but it broke off again. Robert worked at it until it permanently worked. He also tried different panels above the heater where the ceiling was cracking in the garage until he got it right. His price for all the tedious labor was quite reasonable.

From the very beginning, Robert was extremely professional. He took us on as clients at a very busy time of the season but made us feel like he always had time for our projects. He was always flexible with adding "just one more thing" when we needed his help. He had great advice for us all along the way and gave us honest answers to our questions. He communicated by phone and email which was a big help because of my challenging schedule. Robert was a pleasure to work with and I highly recommend him to anyone looking for someone to do projects around the house.

The work took more time than planned. But that was mainly due to weather (the window couldn't be removed and brick work done in rain storms), holidays and one irresponsible sub-contractor. Robert kept the project going throughout. He was flexible and found ways to change the sequence of work to fit available skills. He also communicated frequently and I always knew what to expect. I have been a professional project manager for computer systems for many years and Robert's Project Management skills are excellent.

Robert did an initial consult with us and we discussed what we were looking for. His proposal was very well thought out, and included many details that I never would have thought of. For instance, he recommended installing a water faucet on the perimeter deck to water our plants. The proposal also included strengthening the construction by adding an I-beam supported by a couple pillars. He worked with an architect to make sure this space would be capable of withstanding the weight of quite a few people; I really appreciate this kind of rigor. He did an excellent job of listening to our needs, and then coming up with an appropriate design. The construction is first rate, and the final result is honestly far nicer than what we had planned (and our neighbors agree). He built the railing and pergola out of architectural cedar, which is really quite stunning. Highly recommended, and we will be using Robert for future projects.

I liked that guy. He was very personable. He'd go the extra mile although I didn't have him do the job because it was expensive. He gave me a lot of ideas for free. He came out twice. He came in February or March and later in May or June for something else. My overall experience with him was excellent. He was very responsive. His punctuality was good. He was very professional. I would use him in the future if I could afford him.

Job went very well. Lead abatement preparation and removal of baseboard and wallpaper took one day; preparation of rooms for painting, and priming of same, took several days. Work in both phases was done thoroughly, meticulously, and cheerfully. The painter Robert hired was absolutely first rate, highly skilled and knowledgeable. We (homeowners) learned a good deal from explanations given and answers to questions about procedures, materials, and issues to be dealt with in both phases of this project, which will enable us to proceed better with other projects on our list. We greatly appreciate the comprehensive knowledge and experience of Heights Enterprise owner Robert Pullan, especially his expertise with houses of our vintage in Shaker Heights, as well as his knowledge and experience with Shaker Heights' approvals process. We have already discussed additional projects with him and are moving forward with them. We strongly recommend Heights Enterprises to anyone concerned to have quality work done in a timely fashion at a fair price.

He was very friendly and nice. There was no problem with availability and he was very kind. The only problem was he couldn?t complete the job and I had someone else complete it. I liked his services and will use the same in future.

Mr. Pullan met me once and then disappeared.

I live in an older house and the upstairs toilet was having issues. He told me I would need to purchase a new toilet he recommend me a specific brand I liked it so much I had him replace others in the house. I also had a cracked wall due to foundation issues. He was very thorough and found the main source of the problem and did great work and did a great job with all the projects I have had him work on. I trust him completely. His availability is amazing and plan on using him again very soon. I would recommend him to anybody.

Robert is excellent. Most importantly for us is his flexibility. He is able to solve issues for our tenant in a very responsive time frame. I would highly recommend his services; especially for landlords who own properties in the Heights area.

From start to finish, my experience was very satisying. Mr. Pullan came promptly as scheduled to determine the nature of the problem; he explained his understanding of the problem in detail, taking care to point out the possibility of a more complicated explanation once the old toilet had been removed; and he expertly removed and disposed of the old toilet and installed the new. There was no more complicated explanation. He was very professional at all times but at the same time very cordial and I have no hesitation in pursuing with him another more serious problem a few weeks from now. Although his approach to this problem promises to be somewhat more costly than those suggested by others, furthermore, possibly considerably more, I feel entirely justified in hiring him in view of his clearly stated and demonstrated reasons for addressing what he sees as the underlying problem as opposed merely to symptoms.

The guy was rather standoffish when I first talked to him, but then came back another time. He gave me one estimate, but said he'd give me another and never got back to me.

Working with Heights Enterprises, Robert Pullan has gone very well. I am a rental property owner who lives in Florida 12 months and rents a home built in the 20's in C Heights. Having a Company like Heights Enterprises that can address my technical needs as well as be the eyes and expertise to my property needs is invaluable. Robert goes the extra mile in being very detail oriented and professional. His Company's prices are competitive. They have worked with the C Heights Housing Dept with regard to property inspections and repairs/upkeep and understands what they require.

This was a house purchased as investment property and had violations per the city that had to be corrected and Heights Enterprise gave me a great estimate and then did a great job completing the work in a timely and professional manner.