GREAT LAKES SNOW REMOVAL

A FEW WEEKS AGO ANGIE'S LIST CONTACTED THIS COMPANY AFTER A NEGATIVE REPORT. SINCE THEN THEY HAVE NOT FULFILLED THEIR CONTRACTUAL OBLIGATIONS TO REMOVE SNOW. AGAIN TODAY I HAVE A BOAT LOAD OF SNOW IN MY DRIVE AND THEY HAVE NOT RETURNED MY CALLS. IT SEEMS LIKE A COMPLAINT OF POOR SERVICE IS AN EXCUSE TO COMPLETELY IGNORE CONTRACTUAL OBLIGATIONS. AGAIN, AS I GO OUT TO SPEND AND HOUR SHOVELING MY DRIVE, I WANT HALF MY MONEY BACK. WHAT EXACTLY DID I PAY THEM FOR?

THE CONTRACTOR CALLED AND WANTED TO KNOW WHY HE HADN'T GOTTEN THE CONTRACT BACK. WHEN WE TOLD HIM WE WERE GOING WITH ANOTHER PROVIDER, HE BECAME IRATE. HE CLAIMED WE HAD AN "ORAL CONTRACT" AND THAT HE HAD THIS ON TAPE, ALTHOUGH NOTHING OF THE SORT EXISTS, AND WE HAD MERELY ASKED FOR AN ESTIMATE. THE CONTRACTOR BECAME EVEN MORE IRATE, THREATENING TO SUE OUR COMPANY FOR SERVICES NEVER SOLICITED AND CONTINUED TO ACCUSE US OF LYING ABOUT WHAT WE ASKED FOR. HE REFUSED TO ACKNOWLEDGE WE HAD ASKED FOR AN ESTIMATE, NOT AGREED TO A CONTRACT. WE HAD NOT EVEN SEEN HIS PRICING. BY THE END OF THE CONVERSATION, THE CONTRACTOR, WHO WAS STILL OUT OF CONTROL, YELLING, AND AGGRESSIVE, STOOPED TO SWEARING AND NAME CALLING. THIS CONTRACTOR WAS HIGHLY UNPROFESSIONAL, RUDE, INSULTING, MADE FALSE CLAIMS AND ACCUSATIONS, AND THREATENED TO, AMONG OTHER THINGS, SUE US FOR WORK WE NEVER ASKED HIM TO DO AND THAT WE HAVE NO REASON TO BELIEVE WAS EVER EVEN PERFORMED.