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Geek Squad - Best Buy

Computer Repair, TV Sales, TV Repair,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.2
value
3.7
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-4 of 4 reviews

CAROL T.
03/2015
5.0
computer repair, home theater design, tv repair
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ray B.
01/2009
5.0
tv sales
  + -1 more
The salesmen were very helpful by helping me find the right TV for me. With Best Buy being as competitive as they are, it also came at a great price. The sales associates were very helpful in answering any questions I had.
Description of Work: I bought a TV from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

JACK R.
11/2008
1.0
computer repair
  + -1 more
Best Buy Geek Squad (BBGS) excepted the computer for repair and charged me $200.00 in advance. The next day the computer was returned to me after BBGS had reloaded all the software original to the machine. Two hours later I got the blue screen at home and immediately returned the computer to BBGS. Two days later I received a call informing me that my hard drive had failed. I delivered my backup hard drive to BBGS. The next day BBGS returned my computer. Within a day the blue screen returned. I returned the computer to BBGS. Ten days and 2 calls later, I went to BBGS in frustration to pick up my computer whether they were finished or not. The computer was not finished, and the lead tech told me that he could not determine the cause of the failure, but wanted me to buy another hard drive. I told him that it was inconceivable that two hard drives had failed, one of which was my backup, and that I did not want to fund his "Easter Egg" hunt in regard to my computer. I then explained that since he could not determine the cause of my problem, he had not provided me with a service. I therefore requested my money be returned to me. BBGS refused to refund my money. The discussion continued until the manager got involved. She convinced to give BBGS another try and I agreed. Two days later I received my computer. It had a blue screened within a day. I contacted customer affairs of Best Buy. Filed my complaint and requested my money be refunded. To date, I have not received a refund, my computer still does not function properly and BBGS admits they cannot resolve my problem. So if my car ran poorly and I took it to a repairman. Would anyone pay the repairman if he could not repair the car? I accept the fact that some problems are beyond certain technician's ability to resolve. However, why should I pay that technician to tell me he cannot fix a problem? Do not take your computer to Best Buy. They want your money in advance so that you have no leverage to protect yourself.
Description of Work: The service that I wanted Best Buy Geek Squad in Steel Yard Commons to provide was to resolve a "blue screen" issue with my HP laptop. The computer would intermittently reboot.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

declan K.
04/2008
5.0
computer repair
  + -1 more
Very well. He answered my questions also and there were many. I'm new to this wireless stuff.
Description of Work: Installed & configured wireless router.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

    Contact information

    7400 BROOKPARK RD, Cleveland, OH 44129

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    TV Sales,
    TV Repair,
    Stereo and Home Theater Systems,
    Computer Sales,
    Appliance Sales and Installation,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.8 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

    Contact information

    7400 BROOKPARK RD, Cleveland, OH 44129

    www.geeksquad.com/repair