Had a coupon from a mailer for savings on gas log sets installed in off season (May). Dave came to the house and checked the existing fireplace and gas line and confirmed that he could reduce the installation charge because he only had to install an elbow instead of a whole gas line. By the time Dave came out to the house, the coupon had expired, and Dave wrote up the order without the full discount. When I complained, George, the owner, allowed the coupon, but I was charged an additional fee for the shutoff valve. After I had paid in full for the gas logs and installation, I had no contact from the store for several weeks. When I called the store, the person who answered the phone was unhelpful and somewhat rude. I left messages for Dave and George, and did not get calls returned. Finally, I reached George at the store and was told that the installation would be delayed due to the busy grill installation season. Eventually, Dave installed the gas logs, and everything works OK.
Description of Work: Installed gas log set in wood burning fireplace. Work included extending an existing gas line and installing a shut-off valve.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$450
JOSETTE & MORTY B.
10/2006
4.0
gas grill repair
+ -1 more
They sold us the pieces and helped us put it together.
Description of Work: They repaired my gas grill.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
LUCIA J.
05/2001
4.0
gas grill repair
+ -1 more
HAD TO CALL THREE TIMES TO GET THE APPOINTMENT SET UP.
Description of Work: IN HOME REPAIR. REPLACED BURNER, IGNITER, AND GAS TUBS.
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Service Categories
Gas Grills,
Natural Gas Lines,
Gas Logs
FAQ
GAS & GRILLS is currently rated 3.7 overall out of 5.
GAS & GRILLS accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, GAS & GRILLS does not offer free project estimates.
No, GAS & GRILLS does not offer eco-friendly accreditations.
No, GAS & GRILLS does not offer a senior discount.
No, GAS & GRILLS does not offer emergency services.
No, GAS & GRILLS does not offer warranties.
GAS & GRILLS offers the following services: GRILL AND GAS LOG SERVICES.