Farrow Cleaners Co

I was just in your establishment and was treated EXTREMELY RUDE! (September 2nd 2023 @ 10:15 AM.) When I entered I saw that the clerk was doing something, so I patiently waited until she finished. And came to the counter. I saw she already seemed flustered. I said "Good Morning" and responded, "I was wondering when you were going to speak!" (In a snappy tone of voice). She asked, "Is Wednesday okay." I responded, "Would you be able to do it by tomorrow afternoon? Again she responded angrily, "NO! I DON'T HAVE ANY PRESSERS!" I then said ok and took my clothes back. She pointed out that I had an ant on my clothes. As I was looking, she very sternly said, "BRUSH THAT OUTSIDE!" Now I can understand having a bad day for whatever reason, however, your customers don't come here to have it taken out on them. Especially if the customer is not being rude. I have supported your establishment over the years. Therefore, due ti this, (Not the first time), I will no longer support your business

I was not happy with their service at all, they broke things and lost some of my clothing and all kinds of things are missing after they were in my home. They did not install my dishwasher properly so we had a flood that caused water damage in our dinning room. They didn't install the ice maker properly among other things. My cabinets are damaged due to water from a leaking pipe under the sink that they installed. I would not recommend them at all.

Provided complete support making the ordeal much easier. Farrow group are consummate professionals in every way.

They are a one stop shop and provided anything else I needed. They are always on time, very responsive, and very professional and provides exceptional service.

Do: Make sure they contact your insurance adjustor and get permission as soon as possible after the fire to remove your personal possessions. This was an issue, the adjustor thought they had the house empty and they let the house sit for almost 6 weeks before I submitted an inquiry to the insurance company. They did move quickly once they had verification that they could proceed with the packout. DO: Make sure that the contents person knows what items should be cleaned and stored and what could be disposed of. In my case, they threw out perfectly good kitchen items (they did reimburse me) but packed and cleaned rags which was a complete waste of time and money. Also, much of what they removed from the closets was ultimately donated to charity so they could have done me a big favor and just disposed of a lot of the clothing which would have saved considerable time and money. When the contents were returned, it took me several weeks to go through everything and most of what was returned was donated to charity. Could of saved a huge cleaning bill. DO: Insist on getting a written contract as soon as possible with a completion date noted. Stay on the project manager and the company management to make sure they adhere to this date. DO: Ask your insurance adjustor if this contractor is one they have worked with in the past. If not, get another recommendation from your adjustor. If you go with a contractor that has connections to your insurance company, your adjustor can put pressure on them to make sure they get the job completed on time. DO: Make sure you get documentation of all delays, make sure permits are in place and that inspections have been done.

I have been using them since last year. They were absolutely great when they were in the other place but then they raised their price.

They did not follow thru with the agreement we came to after I voiced my dissatisfaction and therefore I have began legal pursuit in the Summit County court system. I would not recommend this company to ANYONE unless they have had a drastic change of practice.

See above.

unknown

THEY WERE VERY COURTEOUS & RESPONSIVE. THEY DID A GOOD JOB AND THEY STORED OUR CARPETS FOR A FEW DAYS FOR US FOR EXTRA CHARGE.

ALWAYS PLEASANT PEOPLE TO WORK WITH. VERY RELIABLE & CONSISTENT. VERY CONVENIENT.

ALWAYS PLEASANT PEOPLE TO WORK WITH. VERY RELIABLE & CONSISTENT. VERY CONVENIENT.