We are a growing company with stores in Columbus and Cleveland that helps people preserve their family history. From one photograph to a whole lifetime of memories, we can help you pass on your family treasures for generations to come.
Business highlights
16 years of trusted experience
Services we offer
We offer quality conversion of photos, slides, negatives, film and videotape to DVD and all other digital formats. We provide expert photograph restoration services at reasonable costs. We create custom photo slideshows for every special occasions. We specialize in creating Life Stories on DVD. All work done on site and nothing is shipped or subcontracted!
According to their website they transfer all types of vinyl recordings to CD's. I attempted to call 4 times while they were open to very they could transfer 33rpm records to CD. All calls went to voicemail with the only message being the hours they were open. I brought 3 old 33rpm records to the store to get transferred to CD. There was one person working and no one else in the store. There I was told they could not transfer the records because of potential copy write problems. I asked about the website statement about transferring all type of vinyl recordings. He stated many people have vinyl recording of themselves. If you can't make that plain on your website then answer the phone so potential customers can find that out before driving to the store.
Description of Work: Vinyl recording transferred to CD
Rating Category
Rating out of 5
Response from Familyography
First, very sorry that you were inconvenienced. We really do strive to provide great customer service. I will discuss the matter with the Cleveland manager, Chris. However, I would also add that we just assumed that people would know that copyrighted materials cannot be copied. That seems self evident. I don't think its necessary to put those kinds of disclaimers to clutter our website, however, we do learn, and I will instruct our employees to ask that in any phone conversation with potential customers. And I invite you to try out Familyography one more time, and will give you 20% off any listed price for service. I appreciate your feedback. (I don't think I was alerted to this review, so i apologize for the long delay!)
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Service Categories
Video Duplication & Transfer,
Video Production
FAQ
Familyography is currently rated 1 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 1:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 4:00 PM
Saturday: 10:00 AM - 1:00 PM
Familyography accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Familyography offers free project estimates.
No, Familyography does not offer eco-friendly accreditations.
No, Familyography does not offer a senior discount.
No, Familyography does not offer emergency services.
No, Familyography does not offer warranties.
Familyography offers the following services: We offer quality conversion of photos, slides, negatives, film and videotape to DVD and all other digital formats. We provide expert photograph restoration services at reasonable costs. We create custom photo slideshows for every special occasions. We specialize in creating Life Stories on DVD. All work done on site and nothing is shipped or subcontracted!