Familyography

Video Duplication & Transfer, Video Production

About us

We are a growing company with stores in Columbus and Cleveland that helps people preserve their family history. From one photograph to a whole lifetime of memories, we can help you pass on your family treasures for generations to come.

Business highlights

16 years of trusted experience

Services we offer

We offer quality conversion of photos, slides, negatives, film and videotape to DVD and all other digital formats. We provide expert photograph restoration services at reasonable costs. We create custom photo slideshows for every special occasions. We specialize in creating Life Stories on DVD. All work done on site and nothing is shipped or subcontracted!

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
Showing 1-1 of 1 reviews

terry K.
11/2018
1.0
video transfer
  + -1 more
According to their website they transfer all types of vinyl recordings to CD's. I attempted to call 4 times while they were open to very they could transfer 33rpm records to CD. All calls went to voicemail with the only message being the hours they were open. I brought 3 old 33rpm records to the store to get transferred to CD. There was one person working and no one else in the store. There I was told they could not transfer the records because of potential copy write problems. I asked about the website statement about transferring all type of vinyl recordings. He stated many people have vinyl recording of themselves. If you can't make that plain on your website then answer the phone so potential customers can find that out before driving to the store.
Description of Work: Vinyl recording transferred to CD
Rating CategoryRating out of 5

Response from Familyography
First, very sorry that you were inconvenienced. We really do strive to provide great customer service. I will discuss the matter with the Cleveland manager, Chris. However, I would also add that we just assumed that people would know that copyrighted materials cannot be copied. That seems self evident. I don't think its necessary to put those kinds of disclaimers to clutter our website, however, we do learn, and I will instruct our employees to ask that in any phone conversation with potential customers. And I invite you to try out Familyography one more time, and will give you 20% off any listed price for service. I appreciate your feedback. (I don't think I was alerted to this review, so i apologize for the long delay!)

    Contact information

    2030 West Schaaf Rd, Cleveland, OH 44109

    http://www.myfamilyography.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 1:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 4:00 PM
    Saturday:
    10:00 AM - 1:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Video Duplication & Transfer,
    Video Production

    FAQ

    Familyography is currently rated 1 overall out of 5.

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 1:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 4:00 PM

    Saturday: 10:00 AM - 1:00 PM

    Familyography accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Familyography offers free project estimates.
    No, Familyography does not offer eco-friendly accreditations.
    No, Familyography does not offer a senior discount.
    No, Familyography does not offer emergency services.
    No, Familyography does not offer warranties.
    Familyography offers the following services: We offer quality conversion of photos, slides, negatives, film and videotape to DVD and all other digital formats. We provide expert photograph restoration services at reasonable costs. We create custom photo slideshows for every special occasions. We specialize in creating Life Stories on DVD. All work done on site and nothing is shipped or subcontracted!

    Contact information

    2030 West Schaaf Rd, Cleveland, OH 44109

    http://www.myfamilyography.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 1:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 4:00 PM
    Saturday:
    10:00 AM - 1:00 PM