Ed's Appliance

did not return my call

Professional and fixed what was necessary.

In a word, TERRIBLE !!! He was very amenable to nights and weekends and was punctual when he arrived. He recommended a new igniter module. All good so far. He replaced the ignition module, but the back burner still never stopped sparking. He realized the igniter tip was broken and recommended replacing it. In order to repair it he had to remove burner caps (held down by a nut to the burner). In the process of removing one of them the threads stripped off and the burner couldn't be secured. He recommended replacing the burner (no choice really). In order to replace that burner he had to remove the three others. The threads then stripped on them as well which meant replacing the three other burners. He ordered the parts and we waited. I called and he said he was waiting for the parts. We waited more and more. I called several times and left messages, no reply. Finally someone else called and told us he had the parts and would replace them (no word from Ed though). He came out and attempted to repair the cooktop. In putting everything together he realized the nuts that held the burner caps on were ruined and had to be replaced. In addition he noted that the gas supply tubes to the burner were not secured properly and should be replaced with the burner. Those parts unfortunately were no longer available and we'd have to use the old ones. When he put the cooktop together so we could use it while we waited for the nuts, we noticed the flames on the burners were too big on the small burners and too large on the others. 15 minutes of internet research showed that each burner was unique. He purchased all the same ones. When the new technician tried to get the correct burners, he told us they are no longer available. We are now stuck with a marginally functional cooktop and no solution other than a new one. In addition, the second technician told us that they should never have been disassembled without replacing the burners and feed tubes. A few things that should have happened. First, he should have realized that removing the burners could lead to replacement of all of them at which point we would have said no and stopped. Second, he should have simply replaced the igniter with the ignition module and we might have been OK. Third he should have returned our calls. Fourth he should have ordered the right parts.

He came in and looked at the refrigerator and said that there was a good chance it could be the computer panel. We had just replaced that in the last couple of years. This was a new refrigerator whose warranty had just run out. He said that he needed to get into the back panel of refrige so I pulled everything out. Immediately he saw the problem. There was an ice dam at the back of the freezer area. "could have been caused by our lack of electricity" for 7 days in the recent past. He got a hair dryer and went to work. That solved the problem. He was there a couple of hours and he charged us about $40. We were happy. We will definitely call him, as needed, in the future.

Everything went great, and we would recommend Ed's Appliance to anyone!

I wish all service were as good as this one. Honest, fair, completed quickly. Done right.

I had an ice maker that would not work. Ed came out, looked at it, and cleaned the parts. It is working perfectly. He could have just as easily said I needed a new one. It's good to know you can rely on someone to behave with such high integrity

Overall, it went very well. I was having difficulty scheduling a reasonably convenient time, as most service companies expect you to take off work to meet them. I was able to schedule a Saturday afternoon, which helped immensely. And, he did not try to charge me for unnecessary repairs or parts, as it turned out to be something simple as an adjustment to the door.

I was able to schedule an appointment for repair service on the weekend (Sunday), which saved me from having to leave work. Ed's Appliance was prompt and courteous. I would highly recommend them!

Ed was Top-shelf from start to finish.Professional,Prompt,Knowledgeable,and Pearsonable! I would not hesitate to call Ed again if needed and highly recommend him.

Over the phone we explained what was going on and he said he thought it was the igniter and gave us an estimate. We called him at 4pm and he came over at 6pm, as he had said he would. He said it was the igniter and explained in detail why it wasn't working right. He had a Universal igniter that usually can be used on any range, but not the cas with our Hotpoint range. We didn't need the range that evening and so he picked up the part the next day and came over at 6pm. He was done in 10 minutes. Price was lower than estimate which was a nice plus. It now is working great !!!

I called Ed for an Amana refrigerator / bottom freezer (approx 10 years old) -- freezer wasn't staying frozen. He said he would be at my house at 6 p.m. He was there at 5:59. Within four minutes he told me the issue was a broken safety defrost thermostat. He fixed it, we defrosted the coils (needed for airflow to restart the new thermostat) and he put everything back together. Great experience. Will recommend him to anyone.

We've had this service provider out for several repairs and they are always prompt and professionalThe parts needed are frequently in his truck and if not he can get them very quickly.I'm sure there are cheaper repair techs but non better. You get what you pay for.

The freezer section of our 10-year old Amana 'fridge was very loud and all the food inside - while still frozen - was quite frosty, as if someone had left the door ajar for a while. I called Ed, described the problem and we agreed on an appointment time the following day. He arrived on on time, apologized that he couldn't do the repair at the time because the part he thought he needed was back-ordered. I appreciated that he came to confirm his 'diagnosis' in person at the scheduled time instead of waiting until the part arrived. When the part arrived just a couple days later, he returned, made the repair and all is good. I highly recommend Ed! He does just what he says he will do, is prompt, personable and professional. Next time we need an appliance serviced, I will definitely call him first!

Ed was professional and his price was reasonable. I would highly recommend him. He knows his stuff.

Ed was excellent. To be honest, filling out this report has been the only negative part of my experience with Angie's List as it took me four times to complete it--I think your web site has a problem accepting key strokes at times.

We called Ed's after looking at his Angie's list reviews. He was able to diagnose the problem from the model of refrigerator and quote a price at the same time over the phone. He called when he was on his way to the house and when he arrived he had the repair for the refrigerator ready to go and was able to fix it immediately. The washing machine had some balance issues and we needed him to look to see what was causing it to stop in mid cycle. He opened up the washer and checked everything in the unit and diagnosed what was wrong with it and how to fix it. It was a pleasure to deal with him and to have the repairs done the same day and work.

Called Ed and he was able to come out quickly. After maybe 20-30 minutes he was able to tell me precisely what the problem was. He suggested--which I really, really appreciated--that the repair would be so expensive that it made more sense to buy a new one. That, folks, is not something a repair person does unless they truly have your best interests at heart. What I also appreciated is Ed was willing to spend whatever time necessary to answer questions as to which direction we should head for our new fridge. He saved me a lot of legwork. In summary, I would not hesitate a nanosecond in calling him again or to recommend others consider using his very professional services.

I called in the morning. Ed came out the same evening, determined the problem, and replaced the part. He arrived when he said he would and called ahead as promised. He was prompt, courteous, and knowledgable. The dryer is now working properly.

Our five year old LG Tromm front loading high capacity washer would freeze up at the spin cycle, showing an OE error message on the LED screen. After much fuss and bother on our part trying to figure out the problem on our own, we contacted Ed's Appliance late on a Friday afternoon. I explained to Ed what was happening, what had been done so far and he scheduled a time slot on a SUNDAY! What a relief to know I would not have to wait till Monday to have someone look at and fix my washer. Ed understood the problem right away over the phone, called for part availability, called me back Friday evening and explained that he would pick up the part on Saturday, and come on Sunday to replace my washer pump. Promptly at the time stated, he called to get directions, arrived, very professionally dressed, extremely curteous to my rambunctious children, and went straight to work. In less than 30 minutes he had removed the old pump, replaced the new one, ran a series of tests and checks, rebalanced my washer and was done. He even took a cursory look at our refridgerator and gave us some hints on fixing it too. I could not be more pleased with the service, cost, and expediency that we received. If I ever have another job that falls under the repair category of Ed's Appliance, they will be my first phone call for sure!! They deserve every A they have received (the non-A I saw was weird, because we have a 5 yr old washer too and he fixed it with no problems!!) He should get A+s in anyone's grade book.

Overall we were upset that a 5 year old washer and dryer were unrepairable. Our son contacted GE and had their service person look at the system and fix the problem. The refrigerator door is fine and we are happy with the work there.

We were ready to start a kitchen remodel and moved our fridge to the basement only to plug it in and it did not get cold! I called and Ed was able to stop by that day. He was prompt and found that the problem was a relay. He replaced the relay and bingo all was well. The cost was much less than I expected. I can;t say enough nice things about Ed or the service he provides.

Am very happy with the service. Very efficient. The problem was caused by ice buildup on the back of the freezer. Dan removed the back panel and remoed the ice and explained that the freezer door may have been ajar which may have caused the blockage of the fan to the refigerator side. Has been working great ever since. Thanks!

good. Final price for work was LESS than original estimate.

Came out after 5 PM a few days before Christmas to make sure we'd have it working for the holiday. Was some unusual part that he had to order so he came back in a few days and installed the part. Came out both days after five to make sure we got the work done as soon as possible. Came back again in a few days for another problem that wasn't related to the first one and fixed that for no charge. Very cordial guy seems like he knows what he's doing - we were very satisfied with the services.