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CSR Carpet Service & Repair Inc

Carpet Sales and Installation, Flooring Sales and Installation, Carpet Cleaning

About us

Our experienced team is committed to handling every job, whether small or large, with complete dedication and an eye to quality. We believe in giving our customers the best value possible. So, although you'll get top-notch materials and workmanship, you'll find that our prices are extremely competitive .

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Restretching, patching, seam repairs, kickbacks, flood restoration, post disaster pad & carpet reinstallation, tear outs, carpet sales & installation

Services we don't offer

carpet cleaning.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.971 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 26-50 of 71 reviews

Deborah L.
07/2013
5.0
carpet installation, flooring contractor
  + 0 more
Did a wonderful job, carpet looks like new. They also moved all of the furniture for us. They were very prompt and fast, it only took three abouts max.
Description of Work: Stretched carpet in living room, dining room, family room and one very large bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$441

Monique W.
06/2013
5.0
carpet installation, flooring contractor
  + 0 more
These guys were great! They showed up early which was fine by me. They quoted the price and immediately began working on the spot. They were courteous, sociable, and professional all while getting the job done. They removed carpet from my family room, hallway, stairs and 2 closets. It took them about three hours, and I am very pleased with the quality of the work.
Description of Work: Removed carpet, padding, tracks, etc. from steps, family room, and hallway and 2 closets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$392

sandy D.
05/2013
5.0
carpet installation
  + -1 more
When we arrived to clean the carpets, CSR was just completing their work to stretch the carpets. The work looked great and they did a good job of cleaning up when they were finished. Our customer was very pleased.
Description of Work: We are a carpet cleaner who had a customer needing a carpet stretched before we cleaned. CSR responded to our customer in a timely manner and our customer would very pleased with their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

VAN N.
02/2013
5.0
carpet installation
  + -1 more
,,The experience was excellent. Michael was professional, friendly, knowledgeable and hard working. He returned calls promptly, showed up on time and made sure we were happy with the job he did. I highly recommend this company!! I wish all companies would run like this.
Description of Work: We had carpet re stretched in two of our bedroom. It required moving the furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215.5

Steve R.
10/2012
5.0
carpet installation
  + -1 more
Did a great job and really easy to deal with. I will definitely use them again.
Description of Work: I had been given some good carpet remnants from a neighbor's project. CSR came and installed the carpet on stairs and in a room at the top of the stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Jie Y.
09/2012
5.0
carpet installation
  + -1 more
We feel that the price is pretty good given the amount of work. Mike and his guy had to remove our carpet/pads from upstairs, measure the right size, and reinstall them to the first floor. They came on time and worked very hard.
Description of Work: Remove the carpet in the second floor and re-install them to the first floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

linda S.
08/2012
5.0
carpet installation
  + -1 more
I thought he was very professional. I liked him a lot. He called me back immediately. He came within 2 or 3 days of me calling him. I was very impressed because this was a little job and they were very willing to do it and didn't try to sell me on other things. Some of the other companies didnt even bother calling me back. They did a great job.
Description of Work: We had waterproofing several months ago where they had to pull back carpeting. This last time he came out he unrolled the carpet and put it back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Olivia C.
08/2011
5.0
carpet installation
  + -1 more
They did a great job and completed the job within 2 hours.
Description of Work: The company did a great job to stretch my new carpet in my hall way, master bedroom. They are professional and did a great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jay S.
08/2011
5.0
carpet installation
  + -1 more
They did a very good job. They showed up on time and were professional.
Description of Work: They installed a new carpet pad and reinstalled the carpet in my basement after a flood. They also repaired another room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$354.5

Jamie W.
07/2011
1.0
carpet installation
  + -1 more
Terrible, he did not even call back.
Description of Work: Don't waste your time with this guy. It has been over a week that I have called for an estimate and he didn't even bother to return my call. Pathetic.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


SHARON C.
07/2011
5.0
carpet installation
  + -1 more
We were watching two cats for about two days. We have loop carpet and the cat's claws were pulling the carpet up. C S R came in a punched the loops back into the carpet and it looks brand new. Very prompt, professional and courteous. A good company to go thru.
Description of Work: C S R came in and fixed my carpet that had been pulled up by two cat's I was house sitting for.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Ronald V.
03/2011
5.0
carpet installation
  + -1 more
I was very satisfied overall. I would certainly use them again when necessary.
Description of Work: They stretched my carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JACK K.
03/2011
5.0
carpet installation
  + -1 more
They are excellent. I have used them before. They do good quality work and are reasonably priced. Their customer service is good. They are very professional and they respond to my questions. They are excellent all the way around. I thought that it was a good price for the work that was done. I would definitely use them again. In fact, we are having them come back this week for another job, we are very happy.
Description of Work: I used C S R Carpet Service and Repair to fix a big run in the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

MARY ELLEN M.
01/2011
5.0
carpet installation
  + -1 more
Mike was prompt and professional, and his price of $70 seemed very reasonable. We did not have to take up the carpet for the insulation job, so I didn't hire CSR, but I would do so in the future.
Description of Work: Mike came out to give us a quote on reinstalling the carpet, if necessary, after an attic insulation job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve R.
08/2010
5.0
carpet installation
  + -1 more
It was a great experience with a very professional contractor. Mike returned calls quickly, came when promised and called afterwards to make sure we were happy with the installation. He had no problem working with the carpet we had purchased elsewhere and was able to figure out that it would fit where we needed it. Very happy with the whole process. Will recommend him to others and use him again.
Description of Work: We hired CSR to install carpet that we had purchased elsewhere. The installed provided the pad and installed the carpet on steps, landing and small room at top of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

ROBERT C.
07/2010
5.0
carpet cleaners, carpet installation
  + 0 more
We helped them move furniture to facilitate the carpet repair. The two of them were very efficient and effective at removing an unsightly wrinkle down the middle of our living room rug left after a years-ago steam cleaning by another company. They removed about 4-5 inches of no-longer needed carpet, re-seamed its juncture with the hallway carpet and performed the whole job in less than 2 hours. The technicians were personable, pleasant and obviously knowledgeable. We would recommend them highly and plan to use them again if needed.
Description of Work: Service personnel came to our house to give an estimate for stretching our living room carpet and re-installing it. The estimate seemed reasonable so we asked them to go ahead and perform the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$183

Liana S.
05/2010
5.0
carpet installation
  + -1 more
Mike was professional and prompt both with his phone calls and appt times. He took precise measurements of my rental property and we discussed ways to save money while installing an attractive and durable carpet. I would recommend his services to anyone and am very pleased with the results. I also received competitive bids on the job and although CSR was in line with other estimates I liked the fact that Mike would be performing the work himself and with his team rather than sub-contracting it out to unknown installers.
Description of Work: Mike installed new carpet and durable padding on both sides of my rental home throughout 4 sets of stairs, 2 hallways and 4 custom-shaped landings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

DENISE AND DAN M.
12/2008
5.0
carpet installation
  + -1 more
Did an excellent job. He also bonds carpet for throw rugs.
Description of Work: Installed carpet and a stair shift.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elaine M.
12/2008
5.0
carpet installation
  + -1 more
They moved the furniture. Did their work quietly and professionally, cleaned up and left. Carpet look great and makes a tremendous difference in the room.
Description of Work: Carpet in family room had "ripples" and looked awful. CSR stretched and retacked the whole room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Shannon S.
09/2008
5.0
carpet installation
  + -1 more
I called Mike to schedule an appointment and although he could have come the next day, I was unavailable during the week and needed a weekend appointment. He was able to fit me in on a Saturday within 10 days of my call. He asked for a 2 hour window (10-12) and arrived around 10:15 am. He was extremely courteous and efficient. I still can't believe what a great job he did...better than I could have imagined. You cannot tell a difference. I would highly recommend for the price, quality, professionalism and service.
Description of Work: I had 2 small carpet areas patched (burn & stain). Each measured under 4 inches in diameter. I had extra carpet from the original installation that was used for the repair. The work is better than I expected. You would never know there was any repair work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

MARY G.
09/2008
5.0
carpet installation
  + -1 more
He was wonderful. He had his son with him and they worked well together. They did an excellent job.
Description of Work: He stretched my upstairs carpeting. I was going to have it cleaned but it was too wrinkly. The carpet cleaning company said they'd clean but not stretch. So instead they gave me this man's name at C S R and he was fantastic. He stretched it in the hallway, 3 bedrooms and stairway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$258.6

JILL W.
10/2007
5.0
carpet installation
  + -1 more
Mike came over to give me an estimate in advance and explained where he would need to re-seam the carpet. I hired him on the spot and he was able to schedule me for the following week. The work was terrific. I was a little surprised at the lack of clean-up afterwards (little pieces of carpet everywhere), but I'm the type of person who prefers to do the vacuuming myself anyway.
Description of Work: I had carpeting stretched in two bedrooms and a hallway to remove bumps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

ANDREW G.
08/2006
5.0
carpet installation
  + -1 more
Very satisfied. I did not have to recarpet the area which saved me about $800-900.
Description of Work: Two bedrooms (12X12, 12X10) and an interconnecting hallway carpet had waves in the carpet. Mike restretched and reseamed the carpets. The work was completed on time and the carpets came out beautiful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$274

TED K.
03/2006
5.0
carpet installation
  + -1 more
Company did the work on a timely and professional basis. Very competitive. Would use again
Description of Work: Removed 280 sq yd of carpeting in commercial space. Carpeting was adhesive type

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

NANCY V.
10/2005
5.0
carpet installation
  + -1 more
THEY CAME OUT TO THE HOUSE WHEN THEY SAID THEY WOULD AND DID THE WORK FOR THE ESTIMATE I RECEIVED OVER THE PHONE. I WAS VERY PLEASED WITH THEIR WORK.
Description of Work: I HAVE CREAM BERBER CARPET THROUGHOUT MY HOUSE. I HAD RED WAX THAT STAINED A SECTION OF CARPET IN THE LIVING ROOM. THEY CAME AND REPLACED THE PATCH OF CARPET WITH SOME EXTRA CARPET I HAD AT THE HOME. THEY DID A GREAT JOB AND YOU CAN BARELY NOTICE IT WAS REPLACED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108
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    • 2(current)
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Contact information

PO Box 94225, Cleveland, OH 44101

www.csrhome.com

Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Carpet Cleaning

FAQ

CSR Carpet Service & Repair Inc is currently rated 4.9 overall out of 5.

Sunday: 9:00 AM - 6:00 PM

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

CSR Carpet Service & Repair Inc accepts the following forms of payment: Check
Yes, CSR Carpet Service & Repair Inc offers free project estimates.
No, CSR Carpet Service & Repair Inc does not offer eco-friendly accreditations.
No, CSR Carpet Service & Repair Inc does not offer a senior discount.
Yes, CSR Carpet Service & Repair Inc offers emergency services.
No, CSR Carpet Service & Repair Inc does not offer warranties.
CSR Carpet Service & Repair Inc offers the following services: Restretching, patching, seam repairs, kickbacks, flood restoration, post disaster pad & carpet reinstallation, tear outs, carpet sales & installation
carpet cleaning.

Contact information

PO Box 94225, Cleveland, OH 44101

www.csrhome.com

Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM