Countertop Solutions

I am writing to share my deeply devastating experience with Countertop Solutions. After hiring them for a countertop installation, we encountered multiple issues, beginning with a lack of upfront disclosure about the limitations of the countertop material we selected. The company never informed us that our chosen slab wasn't available in a size large enough to ensure a seamless look. This only became evident after installation when we noticed a large gap caused by the countertop being cut too short. The installation itself was riddled with problems. The seam was poorly executed, leaving an unsightly gap filled with an unsuitable material. Our cabinets were damaged, the installed sink was stained and scratched, and the faucet had a visible gap not shown in any of the product images. To make matters worse, we have now discovered discoloration around the edges of the countertop, further indicating material defects or poor installation. Due to these issues, we had to hire another company to replace the countertop, resulting in an additional expense of over $7,400. When we requested a refund, Max, the owner, claimed that the company does not provide refunds. However, we discovered evidence that contradicts this policy, as other dissatisfied customers have received refunds in the past. In light of these numerous issues and the lack of customer service, I strongly advise anyone considering Countertop Solutions to think twice before using their services.

The workers were on-time. They came in and did a good job as well as cleaning up after themselves. Their prices were reasonable compared to other companies.

They do really beautiful work, I was very pleased!

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I used Countertop Solutions. The last time they were out was last week. I am spending about $2100. Their price and selection and something really strange happened. The woman that I dealt with and had gotten such terrific reviews suddenly up and quit. So nobody showed up, nobody was doing mine, and I told them I had a deadline, which I did. I left a message and a perfectly strange woman called me back and said the other one quit suddenly. But they guaranteed they would get somebody there, the guy came out, the measurements were lost so they charged me $26 more which I'm not thrilled with, but anyway, but they are doing the install and it had to be in by Friday and they are doing the install Thursday. They were great.

It went great! They were efficient. This is an older home and things are a bit skewed but the work was wonderful. The sales woman at the office is very knowledgable. Her name is Debbie and she was just amazing.

They did an excellent job from start to finish!

VWithin a week Brian came and measured the surface. Again very knowledgeable and helpful.Within a week the countertops were installed and the result was a beautiful improvement to the kitchen. Glad we found them. Would definitely use them again. Would also encourage others to use them too.

The entire experience with Countertop Solutions was flawless. The salesperson in the showroom was knowledgeable, courteous, and efficient. The technician measuring the areas (done with a laser) came on time on the scheduled day. He was very knowledgeable, and able to answer our questions. This was a difficult job because the old countertop had to be removed without damaging the base cabinets or the tile backsplash. The other problem was the original 35 year old countertop was improperly installed which meant the tile backsplash is not perfectly parallel with the base cabinets. Countertop Solutions was able to fabricate the new top considering this anomaly. The removal of the older countertop was also complicated because it was glued down along the entire perimeter with construction adhesive, making the tear out more time consuming and difficult. The installers were very skilled. They were able to remove the old countertop and install the new one without damaging any of the tile or the base cabinets. The finished result is perfect. Every remodeling job should go as smoothly as did this.