Cleveland Waterproofing Inc

It must be my fault. Maybe I didn't call him enough to try to get him to bid the job. Maybe my email to him went to spam or the message I left with the person who did answer the phone and made all sorts of excuses as to why John hasn't called me back made it to the trash instead of in John's hands. None the less, I would hate to see how he actually performs on the job if he can't even return a call or go to the job site to give a bid.

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I think everything went very good. John Missitti called and we set the date for him to come with his camera to look into the sewer lines. He then told me he would plan out a solution to my basement flooding problem and send me a contract to look over. I agreed and when he started I paid him a deposit to start the job. When the work began you could tell they knew what they were doing. They worked hard and steady till around 4:00pm every day until the job was done. It was expensive but worth it. I now have a basement I am not afraid to use. So far so dry!

Prompt. Able to see us next day after call. Didn't seem as unneeded work.

John came to the house to see my basement and to tell me about the back flow valve installation his company installs with 100% success. After I showed John my basement and told him how the water had backed up into the basement from the drain after a heavy rain storm ; he told me the first thing he would need to do is to come back with a camera to see if there was any blockage or anything going on in my drain tiles. If everything looked good and there was no surprises then his crew of men could take out a section of my basement floor and install a back flow valve. John said he would have a contract drawn up for the back flow installation and email it to me so I could look it over and decide if I wanted him to do the job. I got the contract 7/22/13 and the cost would be $3,600. for Back Flow installation. I sent the email back with my reply of Yes I would like for your company to do the work. I should have called because John was waiting for a call and I was thinking he got my reply and I was waiting for him to call me. I knew he had some jobs already lined up ahead of me and that is why I thought it was taken him so long to get back to me. John said he was sorry about the mix up and that I should print out the contract and sign it and send it back to him. I did and wrote a check out to Cleveland Waterproofing Inc for 10% on 8/12/13. John called and we set up that week to have him come out with the camera. John called that morning and said he was on his way and would be there in about 20 min. Upon arriving he went right to work opening the drain. When he got the drain open and put the camera into the hole John found two tiles that had holes in them. John called for me to take a look at what he found. He told me these tile need to be replaced and they could also flush out the pipes and get rid of all the stuff that was building up inside the pipe line. Then John figured out how far the camera line was in the hole when it came to the broken tiles. We then went outside to the front of the house and John measured from the house to about the distance where the broken tiles were and used spray paint to mark the spots. John said my weeping cherry tree and my holly bush would have to come out. He said the men could replant them but he didn't think the cherry tree would make it because of the age and size of the tree. I told him that was ok and I know it can't be helped. John said they could cut the tree down and take it to the curb for trash pick up. He also asked me where I would like the dirt placed. In the driveway or the lawn. I said the drive.Then John said since they would be digging the front yard up he would need to get a work permit from the city . John then told me how after the work was done his men would put back the dirt and use a compactor to pack down all the dirt so that there would not be a big mound of dirt left and I wouldn't have to wait for the dirt to settle. He said the men would plant my holy bush back and anything else I wanted saved. John said they would do there best to try and remove my concrete boarder that was around my flower bed without breaking it. John said we will get it back together and if you have grass seed we will sow that also if you like. John said after we dig up the tile we will put the camera back into the hole so we can look in the direction of the pipes leading into the house. We can tell if there are any lines connecting into your lines or other problems and if everything looks good and you want the lines flushed that's when we would flush out the lines.John said I might not need to have a sump pump but if I did that would be a added charge and because of the broken tiles it was going to cost me for the machine excavator and the truck exporting soils and importing stone as well as materials that would be used to replace the broken tiles and for labor. The job would take longer than two days (that was how long it would have taken for installing the back flow valve). So John would send me another contract listing Time and Materials rates. I called him and let him know I received it. I signed it Aug 29,2013. He sent a man from his company over to pick up the contract and they told me the work would be started the following Tuesday (it was Labor day that Monday). John and his crew came to the house around 9:00am Tuesday with a big excavator and tools to do the job. John gave them instructions on what to remove from the flower bed. My father had already taken out the cherry tree. He can use it in his stove. John also talked to them about trying not to break the concert boarder so they could put it back. John showed them where the marks were for then to dig and he also told me that he thought I would need to have a sump pump installed. John said that even though the back flow valve would keep the water from coming up my drain in the basement, I still needed the water to be pushed away from the foundation of the house so the water wouldn't come up from the floor. The men worked hard and got the pipe line uncovered and discovered I had 3 tiles instead of 2 that needed to be replaced.They had the lines flushed out with high power water. They also had to take up a section of my basement floor and dig out the dirt around the drain line. They installed the sump pump with a riser and called Conner Electrical Services to send a man out to hook up an electrical box to the sump pump. Outside the water line was old and had spots that were crimped, so a man from Lake Erie Mechanical came and replaced the old water line with a copper line. Then the city inspector came out and inspected everything. After everything passed they started replacing the dirt (the dirt was on my driveway). As they placed the dirt into the hole a man inside the hole used a machine that packed it down. Then they cut a section going across my black top driveway and connected the sump pump drain into a drain that leads to the road. They also connected the down spout into the line they put in and then repatched the driveway with black top filler. They planted my holly bush and it hides the pipes coming from the house nicely. My concrete boarder was put back and you can hardly tell it was moved. I do have a pipe that is coming from the line to the top of the ground with a cap covering it. That is for easy clean out or if there is ever any problem you can see into the line without digging up the whole thing. Inside they put back concert around the sump pump and cleaned up the dirt that was tracked into the house. It all looks good inside and outside. The work took 5 days and the men worked very hard. They were pros not a fly by night team. They have been in the business for a long time and there work shows it. I am very happy with the results. It did end up costing me $10,200. But you get what you pay for and I care a lot about my home and didn't want to keep dealing with a basement I was afraid of flooding whenever it rained. Now I feel I have peace of mind thanks to Cleveland Waterproofing!

I am happy in that he did not try to provide service I did not need.

We had our concrete driveway, walks and back patio removed and replaced with new concrete. During the time that we were talking with them and getting an estimate, we discussed out desire to have a swale put behind the house, as our lot has a slight slope and water from the back yard is directed towards the house. We had evidence of a slight water issue in the basement, and felt that the regrading would take care of the problem. John looked over the yard and explained, as had some other companies who had given us estimates, that the standard procedure would be to direct the water from the swale into the storm water drains that the gutters connect to. Unlike the other contractors, John said that the first step would need to be running a fiber optic camera into the drains to make sure that they were clear and free of obstructions. When the camera was run, it was discovered that the drain lines along the back and side of the house were blocked (almost completely) and directing more water into those lines would only make the basement water issue worse. He also discovered that the drain line that went under the crawl space on the garage side of the house had a pipe that had settled, and that explained some efflorescence on the basement wall in that location. The run of pipe under the crawl space would have been difficult and expensive to access, so it was determined that all of the water could be directed in another direction, leaving those pipes in place but no longer used. We ended up have the back and one side of the house water proofed by the contractor. They dug down to the footers, replaced the footer drains, added storm water drain pipes, water proofed the walls, back filled with the gravel and installed clean out ports for each of the lines. About 1 week later Brecksville (and all of the Cleveland area) experienced the worst flooding on over 100 years. Water was 3 feet deep in the road and neighbors experience severe basement flooding. We were largely dry, with only a minor amount of water coming up through the floor drain where the washing machine used to be located. The walls were dry and there was no leakage from the then or the floor. We experienced only one problem with this job. The concrete removal and water proofing needed to happen before the new concrete could be poured. When they pulled the permit for the water proofing work, they did mistakenly did not pull the permit for the driveway, walks and patio concrete work. When the waterproofing was completed, we experience a 2 week delay in getting the concrete poured due to this over site. It was an inconvenient, as there was nothing but mud by the back door, garage door and front door. Once the permits were obtained and the rain let up, the job was completed in a neat and professional manner.

I am still fighting with them to receive my money back.

The work is holding up well. So far the work is solid.

Secretary called and said someone would be out that Saturday morning around 10am. No one came and no one called.

I called him, and he came out within two hours. He was in the middle of something, but he told me he could get a crew together. He was highly punctual, he was really personable and very straightforward. He talked to me and explained everything to me. A lot of people, when they talk to women, they assume they don't know anything, but it was nice that he didn't talk down to me.

They work well with you. We have had some issues getting them to come out but when they do come they do great work. They do such good work and have so much business it is hard for them to respond to your immediate needs, but they do excellent work and we have had no problems.