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17 years of trusted experience
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2.311 Reviews
Showing 1-11 of 11 reviews
Lawren S.
02/2017
property management
 + -1 moreAweful! On each occasion, they found reasons to take all of my deposit. My understanding is that a rental company is supposed to cover normal wear and tear within the property that did not happen. Below is what they charged me. They mention soot a number of times. The soot was actually caused by the heating and air system. When I moved out of this property, there was soot on both my television screens as well as my computer monitor and my lamp shades. Thus, it was beyond my control. I did change the filter often because I do suffer from asthma. Windows in basement were already damaged as I could not reach them due to the fact they were too high. The basement is unfinished so the only reason I would go to the basement was to wash and sometimes use the other bathroom that was located there. Tenant Responsibility: 1. The rear window blind in the bedroom opposite the driveway is damaged. Cost $30.00 2. The lower sash for the rear window does not stay up. Cost to replace damaged window balances $75.00 3. The walls in the rear bedroom opposite the driveway are covered in soot and are dirty beyond normal paint wear. Inspector recommends painting walls and ceiling. Cost to paint $300. 4. The lower sash for the bathroom window does not stay up. Cost to replace damaged window balances $75.00. 5. The walls in the 2nd bedroom are covered in soot, scuff marks and are dirty beyond normal wear. Inspector recommends painting walls, ceiling, and closet interior. Cost to paint walls $750. 6. The rear window screen in the basement is damaged and needs to be re-screened. Cost $28.00 7. There is 1 broken window pane located in the window over the basement utility sink. Cost $28.00 8. Soot covered walls in both bedrooms and kitchen need to be cleaned. Cost $28.00 9. Carpet throughout the house is dirty/stained. Cost to clean $315.00 10. There are nails, wall hooks and scrapes that need to be patched. Cost $75.00 11. There is 1 basement light bulb that needs to be replaced. Cost $3.50. Tenant Total: $1,996 They now want to charge me an additional $150 and have stated there is a possibility of this going to collections. I refuse to pay. Stay away from this company. Their business practices are questionable at best.
Description of Work: I rented homes from them twice around the Cleveland area.
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Tiffany H.
10/2016
home inspection, property management
 + 0 moreI moved from Virginia to Ohio in September 2015 for work. I had never been to Cleveland before, so most of my housing search was completed online. CPMG had several houses that I was interested in. After looking at most of them and deciding on one that was in my price range I signed a lease. James, the agent for the house was really nice. Everything seemed to be going great. He came and did the move-in inspection. We walked around the house and looked at the major things (blinds, walls, light fixtures, water working properly, appliances, etc.). I'm not a major complainer, so things I should have probably requested to be repaired when I noticed them I didn't. For example the window in my son's room didn't go all the way up. I thought that it was that way because it was a kids room previously and the window was nailed shut for safety reasons. Also I had to use pliers to close a window in the kitchen because a piece of the handle was broken when I moved in. Little did I know that I would be charged for these repairs at move out. However, the two major repair issues I reported were never fixed. The lights and the fan in the kitchen stopped working in July of 2016 due to an electrical issue. I reported it and they sent an electrician out who said he would have to go into the attic to fix the problem but that CPMG would have to pay him for that so he would have to get clearance from them first. He said that he would get back in contact with me, and I never heard from him again. Also I reported that the garage door was off track and therefore the garage door opener was having trouble closing the door. CPMG said that the owner would have to fix that, and it was never even looked at. I ended up having to take the garage door off of the opener and opening and closing it manually. When I decided that I wanted to move I looked at other CPMG properties and in my google search I came across their BBB reviews. (I wish I would have saw these before I signed my lease). I then decided to search out other places to rent from, and prayed that I did not have the same horrible move out experience as others have had. I was wrong. Of my $925 security deposit they are trying to keep $802. The move out inspection was done by a completely different person that who completed my move in inspection. They are trying to charge me for damages that were not even done to the house, as well as for things that were broken (see first paragraph) before I moved in. In addition they are trying to charge me $455 to clean the house when I cleaned that house from top to bottom before I moved out. I even had my god-daughter who is a housekeeper at a hotel come and help me. I swept, mopped, bleached and wiped down every surface and appliance in that house. Even if the house wasn't clean $455 for cleaning is excessive AND the company stated in its reply to another BBB complaint that the standard cleaning fee is only $210. But, $210 is what they charged me to mow the lawn. When I had a lawn maintenance company come and mow it for $35 every two weeks. They said that there was debris in the yard from a storm that happened AFTER I moved out. How is that my responsibility? CPMG over charges for everything done at move out. DO NOT DO BUSINESS WITH THIS COMPANY!
Description of Work: I rented a home from this company.
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Meghan M.
06/2014
property management
 + -1 moreWe hired CPMG to manage the rental of a home that we own in South Euclid. The company was very good at renting out the house in a timely manner. CPMG charges the first month rent as the fee for their marketing of the property for rental and to cover their costs on background checks, financial checks, and paperwork relating to the rental of the property. Each month, CPMG charges 10% of the rental income for property management. The weekend that the tenants moved into our home, we realized that CPMG was going to make money off of maintenance and repair to the property. The tenants claimed that a house we had moved out of 10 days prior and left in spotless condition was overrun with insects between their move-in inspection and their actual move-in (a span of 72 hours, if that). Of course, CPMG was able to send out an exterminator to deal with the problem. Not convinced there was a problem given all that I just stated, I was hesitant, but I was told that the tenants wouldn't move in if an exterminator was not called. In the end, I agreed. It was then that I realized that I would never hear back from anyone at CPMG but the maintenance staff again. I left multiple messages that week and over the months but never received responses from anyone outside the maintenance department. I heard about a leaky faucet, a mold infestation in the basement, a broken window, clogged bathtub... and every time, despite having heard that we could use all our own people for repairs, CPMG wanted to send out their own people to do the work. They were also deceitful about it. In talking to them about mold remediation they presented their recommendation for the work as an outside contractor. When I asked for the name of the company so I could check reviews on Angie's List and elsewhere, the maintenance department admitted that it was "their guy." There was also high pressure for us to complete all work immediately - like a clogged bathtub that was the tenant's responsibility under the plumbing addendum we all signed - but they were certainly not quick to require the tenant to reimburse us for the work completed to repair that clog on our dime. The work was done in the fall and we were not paid until the following spring. I was told by the maintenance secretary that the tenant would be charged a late fee for each month they didn't pay the plumbing bill as it was in violation of their lease agreement. None of my receipts show that this was the case. I have to hand it to them - it is a rather brilliant set up. They encourage tenants to complain about every little issue and then ignore many items that are legitimate. We were never told about a broken basement stair, for example, that the tenants told us they had complained about multiple times. As a result, the tenant feels that the landlord (us) doesn't want to keep up the property. CPMG will jump though on easy or costly fixes that require little effort on their part and in this way they make the tenants believe they are on their side, while the landlords are not. In turn, I had maintenance staff describe my tenants to me as "crazy" and "high-strung" and it reinforced my view that the tenants were nitpicking. I think in fact that the tenants were forced to report every little thing - even things out of my control like the upstairs being hot. I'm not sure what to say other than turn up the a/c. If they didn't report silly things like that, they likely feared that something big would not be repaired. Overall, the tenants took good care of our home, but they broke one of the garage doors and ruined the carpet on the sun porch. Only the carpet was reported on the move-out summary. CPMG required that we use them for repairs reimbursed through the security deposit or pay up front for those repairs and then get reimbursed from the security deposit if we hired outside contractors. Since I no longer trusted them, I wasn't willing to use them to do the work. Their "inspections" proved to be useless. In addition to never noting the broken garage door - or the insect "infestation" previously mentioned - their six-month inspection of the property, hilariously noted that our water meter was gone and did we know where it was? Well, it's under the manhole cover in the tree lawn where it's been for decades. This lack of knowledge from the maintenance staff didn't make me rush to hire them to work on my house. All in all, it was a losing proposition. We did not break even on renting our house. On our 2013 tax return, we in fact showed no profit on the rental because of all of the costs involved. While the home is an older home, it is meticulously maintained and in good repair. The costs were simply manufactured issues in many cases. We have no trust for CPMG and we would actively discourage others from using them.
Description of Work: Cleveland Property Management Group (CPMG), also doing business as Smartland, marketed our home for rent and then managed the property, acting as a landlord agent.
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$3,000
Kim K.
06/2013
property management
 + -1 moreWe had a representative from CPM come to walk through our house to discuss how much some repairs would cost for our tenants. When we told him that we wanted CPM to do the repairs he told me to email him our tenant's contact information. 4 days later he still had not contacted the tenants but emailed me to tell me that he would have someone else contact them soon. It has been 7 days and my tenants still have not received the initial call for the electrician to check out the problem. The representative who originally came to the house has not responded to the email I wrote him 3 days ago. I made another call to the company on 6/5. The day after I made another call to the company on 6/5, someone called my tenants and arranged an appointment on 6/7. All repairs (electrical outlets in a bathroom and bedroom, light fixture replaced on porch, and railings tightened) were completed. My tenants said that the maintenance person was very professional. In conclusion, the company did what they had promised to do even though the initial contact to make the appointment was later than promised.
Description of Work: We had a representative from the maintenance side of the company walk through our house to identify any repairs needed as well as discuss our electrical repair needs. On 6/7, someone came to the house and made the promised repairs.
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$270
JEFF M.
02/2013
property management
 + -1 moreAgain, Cleveland Property Management Group has met my expectations as an owner of rental property.
Description of Work: I have owned rental property for approximately 10 years in the Cleveland area. About a year ago I grew very tired of the ins and outs of managing the property. Cleveland Property Management group has met my expectations of finding and screening tenants, as well as responsiveness and communication of issues regarding the property and tenants. Their fees are right in line with what other management companies charge for similar services.
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Yes, I recommend this pro
$1,000
Donnell M.
11/2012
property management
 + -1 moreAs listed in the narrative above, I would recommend that you do NOT lease from Cleveland Property Management or hire them to manage your property.
Description of Work: We relocated to Cleveland and were looking for a rental home. We found a home through CraigsList that was managed by Cleveland Property Management (CPMG). As a tenant the rental process was a disaster from the start. The showing agent was late to the appointment and did not even have a pen when he showed up. The home itself was nice and in a nice neighborhood, however it was obvious that the home had not been cleaned. The yard was also a disaster. At the showing we were promised that they would have the home cleaned and the yard cleaned by our move-in date. Since we had never worked with the company before and liked the house, we trusted CPMG would keep their word and have all repairs taken care of by the time we moved in. They had 4 weeks lead time to complete this work. A week before move-in we showed up to complete a walk-through. Nothing had been done to the house and the house had no electricity (the agent was late again). The agent told us that power was out in the area so we re-scheduled for a few days later. Upon showing up a second time for the walk-through the agent was again late, still nothing had been done to the grounds or the house as promised. At this point we would have walked away from the contract yet we had already given a deposit and our belongings were already en route from across country. With very little light we did a walk through and created a punch list of items to be fixed. The agent had no idea why the power was still out. As we did the walk-through we as tenants had to take all of the photos of the home and property since the agent did not have a functioning camera. Again, they promised that everything would be complete by the time we moved in a week later. During the time from the walk-through to move in, I had to call the electric company only to discover that the power had been turned off because CPMG did not pay the bill for a few months. I was able to clear the issue with the electric company with no help from CPMG. When we showed up for move-in still nothing had been done. We were lucky enough to have the owner show up on the same day and he was horrified. He made a few phone calls and had a lawn company come out to take care of the grounds. It took 9 men 11 hours to get the yard,about 1/4 acre) to an acceptable appearance. We had to clean the inside of the home and remove bags of trash. We had to remove at least 300 pounds of misc. garbage from the garage alone. We had to replace at least 15 burnt out light bulbs among various other repairs. We even had to remove food from the refrigerator and a load of wet moldy laundry that had been left from the last tenant in the washing machine. Also, they only had one key to the house which they gave us and asked us to make a copy for them! Since living in the home, any issue we have had has been handled in a very unprofessional manner. When you call the office, they will not let you speak with a supervisor. If you leave a message calls are not returned. Their "interactive website" that they claimed we could use to report repair issues and make payments does not work. They are very unprofessional on the phone and in email. They consistently blame the owner as being non-responsive so they can never complete work in a timely manner. They subcontract most work out to handymen and give you a first name and phone number to call to set up appointments. We are 8 months into our lease and there are still items that need to be fixed from the walk-through (leaky faucets, broken screens). Random repairmen come to the home, usually with just a few hours notice and show up with no identification, no uniforms and not even a business card. After a bad storm we had a 60 ft. tall very large oak tree that was uprooted in the neighboring yard and was falling into our yard only held up by the branches of another tree. It took out all of our utilities. As tenants we contacted the utility companies who re-ran the wires but did not take down the tree which would have eventually fallen and hit the house. We kept trying to contact the utility company via phone and email and did let them know about the situation via email. We also called CPMG to see if they could help us make calls to the utility company to get a live person so that we could explain the urgency of the situation. They made no attempt to help and 3 weeks later we were able to get the utility company to come take the tree down. CPMG never attempted to contact us or visit the property to see what the danger was to us and the property. They never even bothered to place a follow up phone call to make sure everything was okay. The list of unprofessional behavior and inexperience of their staff is too long to list. As a tenant, I would recommend that you do not rent from CPMG. It is by far the worst rental situation I have ever been party to. The only thing they seem to do is accept the rent check. If you ask for a receipt, they make a photo copy of your check and initial the copy. If you are an owner looking for a property management company we would recommend you look elsewhere. We have been lucky enough to be in contact with the owner who is great and he is just as dissatisfied with the company as we are. This company has is an absolute disaster to work with and will waste your time and your money. From reading the other reviews, I feel that this opinion is held by many who have had the bad luck of doing business with such a poorly run organization.
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$1,500
Response from Cleveland Property Management Group
Farshad A.
09/2012
property management
 + -1 moreAs an executive manager at an international company I have had the opportunity to live in different countries and places over time. I have worked with several properties management companies where they all did a good job and some even did excellent. In the particular case of CPMG the rental property we got was not even checked before we moved in, safety issues were not addressed, pipe leaks (4 leaks), No draining on the bathtub and sink, Poor hot water, Lightening missing/broken in most of the interior and exterior lamps of the house, smoke detectors broken, stairway broken are just part of the issues we had to deal with the day we moved in. not to mention that the house keeping of the house was a disaster (Not easy to describe!!!) The staff team denies giving the name of their supervisors, people change their position in the e-mails they send taking different roles and there is a total lack of customer service mentality. Totally inappropriate communication and the inability to even say ?sorry? we missed checking the house as we promised we would do before your move in date, or say ?sorry? for the untimely and inappropriate communication we have had. In addition to this the general manager is denying to give us time for a meeting to discuss issues and even the receptionist has the instruction not to give the name! What kind of company is this!!! In addition to all this we are constantly contacted by the bank asking for the owner, and by the water company because there are thousands of dollars due payments. TENANTS: I strongly suggest that if you are going to rent and there is any involvement of Cleveland Property Management Group, just walk away and don?t do it, unless you can live a completely inappropriate behavior from its staff. OWNERS: Be sure we will never rent a property again where Cleveland Property Management Group in involved and, we will let every person we know about our extremely bad experience.
Description of Work: As a Tenant I must say CPMG (Cleveland Property Management Group) is the worst property management group I have ever experienced working with (2012). The total lack of communication to solve at all levels, completely inappropriate behavior from management and the worst level of service you could ever imagine when you have a complaint are part of why I consider CPMG as the worst choice for tenants.
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Jason P.
05/2012
property management
 + -1 moreCleveland Property Management Group (CPMG) was a disaster. I don't recommend that anyone use them. On the positive side, they did find renters for my house which was listed in the winter. That can be a difficult task. Even in this, though, I don't believe that they had my best interests in mind during the process. Their real estate agent highly recommended a tenant that any reasonable business person would find an unsuitable risk. The applicant's credit history showed multiple instances of non-payment of debt and legal judgements against them. They admitted to being in foreclosure on a property whose monthly payment was most likely less than the rent I was charging. If I had taken their recommendation at face value, I might have had even larger problems. I accepted the second tenant they recommended. After the lease was signed, my experience is mostly negative. They were continually negligent in their duties. I was repeatedly given false or misleading information by every CPMG staff member that I spoke to. Their maintenance work is completed by a subsidiary called Cleveland Restoration Services. While they claimed that this was a separate company, it is clearly wholly owned by CPMG or its owners. All of the billing and communications are integrated. The post rental process seemed to be less about keeping my property sound and safe than it was about fleecing me for money. The tenants reported a leak in the first month of occupancy. CPMG delayed in notifying me about the leak for 3 months and I had to request that CPMG follow up on it. I authorized repairs immediately upon being notified of the problem, but CPMG or Cleveland Restoration Service seemed unable to get the problem fixed for months. The damages to the house were also more extensive because of the delay. I had to discount the tenant's rent by $500 because the problem was not fixed for over 5 months after it was initially reported. They demanded a discount specifically because of the leak and I felt that any reasonable tenant would be dissatisfied with the property if a leak was left unfixed. CPMG has an inspector go into the house 6 months into the lease. Even though they had been incredibly slow at fixing a problem the tenant reported, they were very quick to recommend hundreds of dollars of unnecessary work after the 6 month inspection. This inspection only seemed to be about things that I might need to fix. It didn't address problems that were evident with how the tenants were using the property. CPMG failed to notify me that the tenants had increased occupancy from 2 to 3 in violation of the lease even though this was clearly evident from casual observation of the property. Neighbors told me that a portion of the back yard had been destroyed to create a fire pit but this was not reported to me. Likewise, their move out inspection was a complete failure. CPMG's move out report listed 2 minor problems that the tenants should have fixed. Because of this CPMG returned the majority of the tenants security deposit. The inspector claimed that the property was "vacuum clean". In reality, it was filthy and all of the walls needed to be repainted. (The house was freshly painted before the tenants moved in.) CPMG wanted to charge me almost $4000 to repaint the property and repair items the tenants damaged. Also, the tenants had apparently acquired a dog (again in violation of the lease.) This was never reported to me. The dog had damaged the fenced in back yard extensively - digging holes, destroying trees and bushes, scratching the storm door, killing 1/2 the grass. None of this was mentioned at all. CPMG and I terminated our contract because of my complaints regarding these issues. To be fair, they did reimburse me $500 because of my complaints. However, this was minimum compensation for the damages I incurred. I actually spent much more than that getting the property back to its pre-rental condition. Much of the damage I had to fix could have been mitigated or avoided if CPMG had done its job properly.
Description of Work: I hired Cleveland Property Management Group to manage the rental of a 3 bedroom house that I own in Lakewood. They were responsible for listing it, showing it to prospective tenants, all aspects of the rental agreement and managing tenant relationship after the property was rented. They also offered property inspections and maintenance services. Maintenance cost extra.
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$2,000
Scott H.
07/2011
home inspection, property management
 + 0 moreThey are fantastic and they lease the house in 4 days. They were really good.
Description of Work: I use Cleveland Property Management Group for property management. I am currently using them.
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Yes, I recommend this pro
Anthony M.
01/2011
property management
 + -1 moreMy first contact with this company was trying to reach them through their Craigslist ads for rental property. I tried them through email and called and never received a return email or call. Then I saw they were advertising (falsely) properties on a Section 8 properties website. My first contact attempts went unanswered. I finally did get a hold of them after several days of calling. I found out the first person I was attempting to call was out for a couple days. His voicemail didn't indicate this and ads went up with him as the contact person. He never did call back. I was handed off to someone else. During contact with him I found out that the properties listed as Section 8 are not. They have some that are, but use the more attractive ads to generate calls. Also, many advertised properties are already rented. Again, just trying to generate calls. Classic bait and switch as I suspected, but had to take the long way to confirm. I was supposed to receive a follow up call about available properties and that didn't happen either. I was suspicious of this company from the start and actually paid money to join Angies List to view their report. There was one positive so I gave it a shot. Maybe they are fine if you are a property owner as they have aggressive advertising policies. However, from a tenants perspective they're very unprofessional.
Description of Work: Rental property search.
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Response from Cleveland Property Management Group
Peggy M.
10/2010
home inspection
 + -1 moreAwesome...2 days after listing with them .... I had prospective renters...within 2 weeks we had confirmed and signed a lease for 2 years...The cost to me was first months rent which is the norm for this type of business and then 10% each month of the rental to watch over the property..they have a contractors on board if there is a need .... there is constant access to the website with all transactions noted to keep me posted ... I think they need to be listed under property management... I will be using them for as long as I rent my home.
Description of Work: I called this company to help me with renting my home and overseeing the rental ....I am moving out of state... Elena came out sat down with me for about hour and half..explained total program...very professional and knowledgable. They advertise renting within 45 days...
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Yes, I recommend this pro
$1,100
Contact information
360 Alpha Park, Cleveland, OH 44143
www.clevelandpropertymanagement.comService hours
Sunday:
ClosedMonday:
8:30 AM - 5:30 PMTuesday:
8:30 AM - 5:30 PMWednesday:
8:30 AM - 5:30 PMThursday:
8:30 AM - 5:30 PMFriday:
8:30 AM - 5:30 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Property Management,
Home inspection,
Roofing
FAQ
Cleveland Property Management Group is currently rated 2.3 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: Closed
Cleveland Property Management Group accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Cleveland Property Management Group does not offer free project estimates.
Yes, Cleveland Property Management Group offers eco-friendly accreditations.
No, Cleveland Property Management Group does not offer a senior discount.
Yes, Cleveland Property Management Group offers emergency services.
No, Cleveland Property Management Group does not offer warranties.
Cleveland Property Management Group offers the following services: Property management, marketing, tenant screening, leasing, maintenance, accounting
Contact information
360 Alpha Park, Cleveland, OH 44143
www.clevelandpropertymanagement.comService hours
Sunday:
ClosedMonday:
8:30 AM - 5:30 PMTuesday:
8:30 AM - 5:30 PMWednesday:
8:30 AM - 5:30 PMThursday:
8:30 AM - 5:30 PMFriday:
8:30 AM - 5:30 PMSaturday:
Closed