CLEVELAND GRANITE & MARBLE

I posted an F review here from about 1-1/2 years ago. Last week my kitchen sink fell into the cabinet below. I called my builder who immediately contacted Cleveland Granite. At least they did send someone out the next day. They had to send a former installer (who now works for them in a different capacity) because the regular installers were booked up that day. Thank goodness!! He and his new young installer were fantastic!! The sink had been installed improperly and he knew exactly what to do and how to fix it correctly (even though it was very difficult to do with the countertop and the plumbing already in place). I would still never hire Cleveland Granite again for any job, but at least this one experience turned out great!

To add to my previous F review, it is now a little over a year later since my installation. Today, my kitchen sink fell out from my granite countertop. No clips, no epoxy! Just a couple of pieces with wood and a few screws, and a bead of silicone to prevent water penetration. Unbelievable! And, we now see that the bathroom sink was installed the same way. Not sure how this company can continue to stay in business when they don't know how to properly install a sink to their countertops- that's their entire business!!!

My contractor, Borowske Builders, uses Cleveland Granite and Marble for fabricating and installing granite counters (which he had me buy elsewhere). My first appointment was set up to look at remnants because we weren't sure whether the slab I bought was large enough to accommodate both the kitchen and bathroom counters. It is a warehouse which has a very strong smell of cigarette smoke, so was off-putting right off the bat. Kim (who I later found out is the owner) didn't seem to know I was coming, even though we had an appointment, and I felt like she was rushing me- talking over me, not listening to what I was trying to tell her, etc. We quickly walked through some areas where slabs are stacked, but I only saw one I kind of liked. A second caught my eye, but since they are all leaning against each other, I couldn't really see what it looked like. I asked her if someone could pull it out for a better look, but she said we will wait until they have my slab there and can decide whether it was large enough. So, I never did find a remnant, which was the whole point of my visit that day. I tried to tell her that there was a section on the end of my slab which I did not want to use at all because of a vein going through it that looked more like a long spill rather than part of the mineralization of the granite, and that also meant that I would probably need to choose a remnant for the bathroom. But, she didn't seem to be listening and was quick to wrap things up and walk away. When they had the slab at their facility, I had an appointment to come down to work out the template together. I imagined a drawing to look at, but there was none. She had just worked it out in her head, and she started putting pieces of blue tape on the slab where she envisioned the pieces fitting. In the end, she had avoided the long vein altogether. Again, I emphasized that I did not want that vein used at all. She assured me that it would not be used, and that I also did not need to pick out a remnant because the slab was large enough. She said "besides, you already chose a remnant", and she mentioned its name that she had written down. I assured her that I had not found a remnant that I liked, but it didn't matter anymore since I apparently didn't need one. She was walking me out, and I reminded her that we hadn't talked yet about the edge detail. She looked at her notes and told me that I had already picked round as the detail. I told her that we had never discussed edges, I had never looked at the display of edges, and that I would never have picked round. On installation day, I called to see what part of the day they would arrive. I was told that one of their trucks broke down, and my installer (who had been to my house for the measurements) was out sick. But, she was renting a truck and sending a different installer. I was already nervous about it, and rightfully so it turns out. I heard a loud bang when they were installing the bathroom piece. I was shocked to see that nothing was broken, but even more shocked to see that the vein I repeatedly said I wanted to avoid altogether was now a feature across one side of my vanity counter! (Later, when tiling was being done and they had to move the vanity out for a while, I saw that there was a very large chunk that had been broken out of the granite when they dropped it. It was on the back corner which butts up against the 2 walls. Apparently, they decided to just hide the broken piece and not mention it to me. Fortunately, it doesn't show- I wish it had broken off the front, so I could have gotten the remnant I planned on in the first place!! One small piece in the kitchen was not installed so that it was level (unfortunately, I did not realize that until later). The 3 large pieces of the kitchen countertop were installed in a way that the center piece was lower that the 2 side pieces. He also mixed up a color of filler for those 2 seams that was much darker than the color of the granite. I asked him to fix it, so he dug it out and remixed the color, but it was still much too dark. He told me that I could call Kim about those issues the next day and see if someone could fix them. I was already almost in tears. Another day, my original installer came back out. (He called one afternoon to say he was running late but on the way. I told him that this was the one day I had told Kim I could NOT have him come out, but that's the day she scheduled him for! I had to call her again to change the day). Although he could not change the levels of the pieces, he ground down the edges by the seams so they matched. They are now even with each other, but of course that took off the polish that is done in the warehouse, so they are duller on either side of the seams. He did cut out the filler and mixed a color that matches the granite perfectly. One positive note- Rego (installer) did a great job measuring and cutting the bathroom vanity. Our old one wasn't centered in the space, the faucets weren't centered on the sink, and the handles weren't equal distance from the faucet. So, he made sure that it was all perfect. Then, I realized a few days later that the granite wasn't sealed- water spots would darken the granite within 15 seconds. I called Kim and she told me they usually seal it once at the warehouse and again in the home. I told her they did not seal it at my home, and I doubted that they did at the warehouse because of the darkening and because there was no sheen that sealer puts on it. She told me that the installer said he did it when he came out to repair things. I assured her he did not, because I was standing there watching the entire time. He came back out to seal it. Unfortunately, we already had 2 permanent stains (slight, thank goodness) that occurred because we didn't know it hadn't been sealed. My contractor left all of the discussions and problems on us because he wasn't willing to upset things with a company he has a relationship with. My biggest regret is that I didn't call a halt to the whole project and have the bathroom counter removed and replaced with a remnant. I know that would have set everyone (builders, tilers, painter) back several weeks, and that made me feel pressured to just accept it all in the end. We won't use a granite company (we bought from Universal Granite and Marble- loved them) or builder again without finding out if they use Cleveland Granite as their fabricator. Worst company I've ever dealt with.

Our contractor, Borowske Builders uses Cleveland Granite for their granite preparation and install. We went to their Carnegie road location where our granite slabs were delivered to, after measurements were made. The proprietor was nice enough to go over the options and layout on the slabs; she made great suggestions. I had concerns about the stock sink but in the end, everything came out perfect. To this day, we still are in love with the granite and how well it was installed. Measurement, layout, preparation and installation were all top notch. Kudos to Cleveland Granite & Marble.

It worked out great

On 4/23/2016, I brought a piece of granite in to them to be cut and polished. I got a good deal on this and just needed it cut to size. They told me it would cost $100 to do and take about a week to finish. I told her I was in no rush. I called on 5/13 (almost THREE weeks later) to check on it, since I had not heard from them. I received a call from Kim (owner?) on 5/16 saying it was done. I went to the shop to pick it up on 5/18 and the people working did not know where it was. We found it and I paid and left. Fast forward a little over a month. I went to install the counter on my vanity and noticed that the side that was cut was not polished. I also had a backsplash cut out and the cut side on that was also not polished, which left a sharp edge on the counter. I called the shop the next day (6/23/2016) and Kim called me back shortly after I called. I was not expecting much since it was already installed, but I received less. She told me that she would have marked the piece if it were to be polished. The invoice I received said, "Cut and polish own vanity," which means I was charged for cutting and polishing, but never received polishing. She treated me rudely and acted as if it was my fault the piece was not polished.

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The problem is the granite in the kitchen. The day the granite was installed, we noticed the Kitchen 4-inch back splash was missing and contacted our salesperson Linette Arsianian immediately. There was much stalling so we contacted the builder, Armin Guggenheim, United Builders. Again, there was stalling, so we contacted the owner of Cleveland Granite who just referred us back to the salesperson. In addition to the missing backsplash, we have "pitting" on one slab and the sink (which was installed by Cleveland Granite) is loose and falling down. I expressed my dissatisfaction with the builder as well as Cleveland Granite and Marble. Our home is new construction and we have lived here for only 5 months. We believe Cleveland Granite and Marble and United Builders are responsible for this and should resolve the situation and stand by their work. The sales person and the builder signed the contract and we did not see it until after the granite was installed. The sales person says she did not order a backsplash for the kitchen because we brought tile to our meeting with her and she assumed we wanted a tile backsplash. We explained the 12-inch tiles we brought to our meeting were for the two bathroom floors. I have made numerous attempts with Cleveland Granite and Marble and United Builders and explained the situation, but they do not want to accept responsibility for their mistakes.

They cracked several of the tile floors in my kitchen and damaged a kitchen cupboard. They did not apologize or offer to fix these things in any way. They refused to answer my calls. I had to claim it on my insurance to get it fixed. Totally unprofessional. I would never recommend them to anyone.

Horrible, horrible, horrible! From the moment I walked into the building, I had my suspicions. The building is a mess. It looks like they’ve been out of business for a while and there are only a few people left on to keep the doors open. But, I had to use Cleveland Granite as it was the provider of choice of my builder. I gave my kitchen specs to the sales associate and I was given a quote based on the specific granite slabs I chose at a wholesaler. From the day of my decision, Cleveland Granite had 14 days to place my slabs on order from the wholesaler. If not ordered within this time period, the slabs would be released back into the system for anyone else to purchase. I signed off on the quote and order AND was given a date to come back to Cleveland Granite to do templates. As soon as I got there, the salesperson tells me my price has gone up by over $1000!!! This was due to a measuring mistake THEY made. I was shocked, but when it comes to square footage, it is what it is, so I decided not to press the issue too much. Next, she takes me to the warehouse where my granite slabs are supposedly waiting for me to do templates. I looked at the granite and instantly knew these are not the slabs I picked out. I tell her this, but she ignores me and starts telling me how she envisions the templates fitting. I again tell her that this is NOT the granite I chose. She tells me that this is the granite the wholesaler delivered, so it must be mine (LOL!!!). Long story short, she failed to order my granite in time from the wholesaler. She waited 3 weeks to make the order, instead of ordering it within the 14 day allotment!! When she finally placed the order, the specific slabs I wanted were already sold, so they delivered different slabs altogether. I was outraged!! But I was under such a tight schedule to get granite installed into my kitchen. I was scheduled to move into my new house in 2 weeks and I've already given my old landlord a notice the month prior. He had tenants lined up and i could not prolong my stay. I wanted to go to another granite company (to which my sales rep said “please do!”) but I -- and she -- knew that it would take me close to 2 months if I were to start the process all over again with someone else. So I had no choice. I took 2 days off work to scour Cleveland wholesalers to find some sort of granite that I liked. At the end of the 2nd day, I found it. I texted my sales rep at Cleveland Granite to get a quote. She texted me back with a quote and I accepted, even though this granite was MUCH more expensive than the 1st option she failed to order. But what can I do?! She put an order in for my slabs that day. In 2 days, I get an email from her with a sales contract where my price has gone up by $350!! When I called her out on it, she emails me back with an updated contract. This time, the quote has gone up yet again by a few hundred dollars!!! I was very angry at this unprofessionalism. Talking to her on the phone did no good. She was evasive and would not give me the reason for the increased dollar amounts. Nor would she give me a phone number of her supervisor. I asked my builder to step in. I was forced to take the price of the 1st contract she sent, rather than the 2nd. I still got raped, but again, I HAD to get the project done. After the granite was installed, i noticed 2 spots that are 1.5 inches in diameter which are filler! They are supposed to avoid these areas from being included as they are obviously not 'stone'. They are very noticeable and are a constant reminder of the terrible experience i had. To call the whole customer service aspect unprofessional is an extreme understatement. Cleveland Granite lied, made mistakes, lied about them, then jacked up the price 3 times, then lied again. Companies like these don’t deserve to be in business. If you’re looking for a granite company, please do yourself a HUGE favor and don’t deal with these people!

Stopped by the store two weeks ago and took home several samples. Once I decided on the specific one I wanted things went very fast. They measured last week, I went to the warehouse to place templates of my countertops on the granite, so I was able to get the exact look I wanted from the 5 slabs of granite. Today it was installed and it is so pretty. I've wanted granite countertops for a very long time and now I am thrilled with the new look to my kitchen.

We were hesitant about using Cleveland Granite after reading some of the reviews on Angies List. We are so glad we chose Cleveland Granite and Marble. My husband and I visited at least eight other granite companies. Cleveland Granite has the best selection of granite by far (best price too). They had a lot of granite that we didn't see anywhere else. Our salesperson was Todd. He was the best part of the whole experience. He was very knowledgeable about the product. He offered suggestions and answered all of our questions. We never felt rushed or hurried, and we probably visited with him on three different occasions before making our decision. Two young men came the same week to measure and make a template. Once the template was ready we met with Todd again. He laid out the template on the granite to ensure we had the most interesting markings on the most visible parts of the countertop. There was an issue with a mix-up of the installation date. Todd addressed it and resolved it to our satisfaction. The granite was cut so well and fit so tightly to the wall that the tilesetter commented on the excellent job. (Kudos to the granite cutters). There were two installers, (the same men that made the template). They were polite, efficient and very professional. You have to know what you are doing when you are lifting and installing heavy slabs of granite in tight quarters. We had just had new appliances delivered the week before and I was very nervous about my new stove and refrigerator. No worries, all went well! We are enjoying our beautiful new granite thanks to Todd and Cleveland Granite.

They were very professional and friendly on the phone and suggested that I come it to take a look and get some samples, and suggested that I bring in rough measurements, which I did. My visit was fine - they were friendly and quite helpful, but that's where all communication stopped. I left them with dimensions of my kitchen and they said they would follow-up shortly to give me a quote, but I never heard back from them - seems really strange given the fact that the woman said they've been really slow. Hmmm, maybe that's why...

The employees were complaining how overscheduled they were, how many jobs they had to complete today and how they were going to be putting in a 12 hr day. They did a rush job, threw everything together and left. They were asking my husband if he had any PL400 to glue the countertop down with (which of course we don't keep on hand) and they ended up just using latex caulk. I don't see how that's possibly going to hold the counter in place, especially since part of it is a bar. If you're going to do a job, you need to show up with all of the necessary materials and you need to take the time and effort to do it right. The fit and finsh is poor. Don't ever have anything like this done through Lowe's because you have to pay for the entire project up front.

The granite cracked completely through in 4 places around my cook top. After being treated rudely on the phone, they set up an appointment to come look at and repair the granite. The serviceman never showed up and never called to explain why. I called the sales rep and we set up another appointment. They showed up, repaired the largest crack and it looks terrible. They told me to live with it a week and let them know what I thought later. I called them and they did not return my call. I called them again and they said they would work with the builder and get back to me. I still have a cracked granite counter top in a brand new home that I moved into in January 2009. I cannot get them to return my calls or replace the counter top. This has been going on since August 2009.

The warehouse has a sizable selection, however it was hard to get an appreciation of the colors/ texture of granite because the lighting was rather dim. Linette was very friendly and offered me several samples of granite to take a look at in our kitchen. She followed up a week later with a phone call, which I felt was very courteous. When we finally decided on a color, she very promptly gave me an estimate. After paying a 50% deposit, she was able to quickly schedule me for an on-site measurement, slab selection, and installation date. We had the granite in our home within 10 days. The workers were very clean and experienced. One of my cabinets was slightly scratched during installation, but the worker managed to fix it before he left. Overall, I had a great experience with this company and would definitely go with them again. My only recommendation is to bring a flashlight when you look at their slabs in the warehouse.

Their quote increased twice before I signed the contract. They forgot to cut a hole in a certain place in the granite before installing it. The shower threshold that they installed drains water into the room instead of back into the shower. The shelf that they installed in the shower also had a drainage problem, causing water to drain into the wall.

We are very happy with the countertops.

Friendly, Prompt, Professional Service. My granite was cut on site, so I wasn't prepared for the dust. I pretty much had granite dust everywhere that I am still cleaning up. It was my choice though to have a type of sink that required on site cutting. The granite turned out BEAUTIFUL!!! The dust was worth the result!!