Century Chimney Sweep Inc

Professional and efficient. Arrived on time, communicated well, and kept everything spotless.

There are subcontractors who come out, fulfill their contract obligations. There are those that do not initially fulfill their contract obligations but work to come to terms with the client. Then there are contractors who do 80% of the job, blame the other contractors and the client and never satisfy their obligations. Unfortunately, Century Chimney is the latter. The work was sloppy and incomplete.

Instead of CLEANING our chimney, they did a camera inspection and then insisted that our chimney needed major work done to it including installation of a stainless steel liner system. We paid them $125 for coming out and telling us they needed another $6400 to "fix" our Chimney. Because we were heading into warmer seasons and our chimney wasn't going to be used we held off. About 6 months later - heading into winter later in the year, we called another company to come out and CLEAN our chimney. They cleaned it, did some MINOR REPAIR work (under $1000) and we enjoyed lots of fires this past winter. BAIT AND SWITCH - all the way.

I have used Century Chimney Sweep & Repair for 19 years. This company is the most ethical company I have ever encountered and they also completely honest and professional. Their technicians/sweeps are CSIA certified, which gives me further assurances they are competent. Way back in the day, Gary (owner) cleaned, repaired and improved my chimneys and as his company expanded, the quality always stayed the same, so I can wholeheartedly recommend this company. They also stand 100% behind their work, so if a warranty issue/claim, etc., ever arises, they 100% stand behind their work and always put their customer's safety and needs 1st -- a rare thing in today's business climate.

Look no further! Century Chimney saves the day, Tyler and Zach arrived on time and kept my house as clean as it was before they got here. They used a camera to inspect the inside of the liner, which no other sweep had done before. They found exposed wood that was charred, and an approximately 6" hole in the middle of the system! I had been using this fireplace for several years before I met the guys from Century!! My last sweep didn't find any of these issues. Tyler and Zach just may have saved our lives. Thank you, thank you, thank you!!!

This crew was so friendly, and so professional. "Graham" was the name of the sweep that arrived here. They ran a camera all the way up the inside of my chimney, and found a hole where someone apparently had vented something else into it in the past. Smoke, sparks and heat could have got into my attic if they had not found this. They might have saved us from a very bad situation! They also installed a cap to keep animals out, filled in a small hole in our fireplace wall, and put our damper plate back on track.

Tyler and Zachary from Century Chimney arrived on time and kept my house as clean as it was before they got here. They used a camera to inspect the inside of the liner, which no other sweep had done before. They found exposed wood that was charred, and an approximately 6" hole in the middle of the system! I had been using this fireplace for several years before I met the guys from Century!! My last sweep didn't find any of these issues. Tyler and Zach just may have saved our lives. Thank you, thank you, thank you!!!

A Century Chimney camera inspection of the chimney in our 90-plus year old house revealed badly deteriorated flue tiles. The damage -- which made our fireplace too hazardous to use -- was beyond ordinary repair and required the installation of a stainless steel liner. Century installed the liner, insulating it with Thermix; parged the smoke chamber; installed a new damper and crown; and performed all the necessary grinding and tuckpointing of the masonry. The chimney is tall (about 27 feet) and the liner job was challenging. Owner Gary Spolar was onsite for the daylong job. He and his team really know their stuff. In addition to being experts, they were also punctual, responsive, friendly, and thoroughly professional. Plus they left the site clean, inside the house and out. The work was done in September 2018. We've used the fireplace multiple times since then and it works perfectly.

Guys came to clean and inspect chimney. Interactions up to the day of work were fine. Bob was responsive and helpful. However, once the guys came to our house it all went off the rails. First off, it seems like like they just had an agenda, pointing out multiple and apparently fatal flaws in the chimney. The only solution for this was a $6500 chimney liner. Sensing how potentially important this was, we called in two additional and independent contracts to inspect the chimney. Both of these guys basically said "the chimney is fine." Old houses like this are riddled with issues and there are always risks, but they were minimal and there are ways to mitigate risk that don't involve this $6500 liner. I think Century Chimney used dramatic pictures of cracks in mortar to play up what is essentially not a big deal. Oh and by the way, the first guy we called in for a second opinion had to do a complete chimney clean, saying he wouldn't stick his expensive camera up our chimney without it... so one of the main things we hired Century for - cleaning - doesn't appear to have been done well at all.

Bob in the office was very helpful and went out of his way to get someone to our house within hours. Tyler was very knowledgeable and went through every step of the inspection and the needed repairs in a clear, concise, and professional manner. Gave me names of alternative companies to comparison shop. Would highly recommend.

I called and made arrangements for the company to come out and give me an estimate on getting the chimney recapped and a screen put on top....I also said I may need more work on the chimney but was wanting them to assess the situation and give me a quote. They said that was not a problem that they would come out and give me a quote...This was 3 weeks in advance and they called two days in advance to confirm that we were going to be home and that the appointment was still on. I told them we were and that we would be home and available. Then the day before our appointment the owner calls and tells my wife that they will not come out and give us a quote. He said if they come out they need to be able to do the work. So he wants us to agree to pay for whatever they do when they show up without knowing what amount we will need to pay or even give us ballpark figures on what it may cost? What customer would agree to pay whatever they charge without a quote(which they said they do) or even some ballpark numbers so I know what I am dealing with. Sorry but I cannot agree to that so the guy cancelled our appointment we waited on for three weeks. I thought it was unprofessional of them. Just tell me up front you do not do quotes instead of agreeing to do the quote and then cancelling at the last minute. Thank you

Called office and spoke with Bob. I told him that the chimney had a blockage and he told me that "they do not do appliance vents". He said they only do liners. He then proceeded to tell me to contact a plumber. Plumber? I then looked at their website and see that they do perform all chimney services so I called him back to clarify this is indeed a chimney that needs cleaned and/or repaired. He then stated that "if the furnace is vented to the chimney that they won't service those, only service ones with fireplace". It just doesn't make sense. It also contradicts their website page that describes the process of putting in a new liner to vent the furnace up the chimney. I have gathered from these two conversations that either Bob is sabotoging business for the owner or he is a complete moron. Either way that the owner has allowed this person to be the first point of contact of his business and losing clients because of it. Hopefully Gary the owner will read this review.

After the initial estimate, the cover was ordered and we were informed that they could do the work in about two weeks. They removed the old wood insert (which had been ravaged by a raccoon(?). They removed the vent and painted it b/c replacing it would have meant removing the entire stack. (BIG BUCKS) They installed the cover and put the vent back on. We received pics of "before" and "after". The workers were professional, yet friendly. I would recommend Century Chimney. A great company to work with on this project.

OK so far but we have not had a lot of rain

Excellent. Bob, who schedules the appointments, is very knowledgeable and knew exactly what the problem was when I called. They called the day before to confirm the appointment and also called on the day of the appointment to let us know when they expected to arrive. We're very satisfied with the work that was done. We'll definitely have them come back to inspect the chimney yearly.

He was fantastic - right on time, quick, helpful and left everything very clean. I will be calling him again for regular chimney inspections and cleanings.

I give century chimney a grade of F. I hired them to inspect and clean my chimney as well as clean out my dryer vent. They inspected my chimney and did no cleaning. How could it not need a cleaning after a decade of no cleaning. Instead they gave me a $1,000 estimate for repairing the parse smoke chamber repair. The worst part of this service is the dryer vent service. After cleaning my dryer vent they had no additional supplies to properly secure the hose above the dryer and install into vented area back in place. They rigged up the dryer hose with duct tape that I provided. After using the dryer, the hose has fallen out of position and also out of the window vent area. I come to find out the hose's gear clamp that secures it was cut and the tech secured the plastic clamp with duct tape. Now it's broken. Shoddy workmanship and absolutely no pride in service. If you are offering a service, why wouldn't have proper supplies especially if you're going to charge somebody hundreds of dollars for a service.

Very polite and prompt. Checked out my fireplace and interior of chimney and was honest with me & told me I didn't need a cleaning! Then they did an inspection on the exterior of the fireplace & furnace chimneys. Gave me input on what they thought needed to be done and when. No sales pressure, felt very comfortable with Patrick. Had them do some of the work now and will definitely have them back in better weather to do the rest. So glad I called them!

Did quality work in time frame and price quoted. Professional appearance, gave complete explanation of service. I would use again and recommend to others

Nice gentleman. Came to do a chimney cap, but noticed cracks and wear on the concrete chimney crown. Recommended a product to fix it but never felt pressured to do it right away. Decided to complete the repair. They finished promptly and took more pictures to show all completed work.

Gary called to ask if he could come about 1/2 hour earlier. That was great for us. When he arrived he put his tarp in place and inspected the inside of our chimney. He said it was a little dusty but did not need swept unless we really wanted it done! He then went on the roof to inspect the outside and cap. He made a recommendation concerning the cover. He is completely professional and courteous. He charged us for the inspection only.

They were very professional. They were running a little late so Gary called to let me know what time they would be arriving. They inspected the fireplace and chimney. Pretty quickly they determined that the fireplace was in good shape but the chimney itself was no longer attached to the house and needed to be completely rebuilt. Since they don't do full rebuilds themselves, he offered to refer me to someone else who could help us get a quote. Both guys were clear and able to explain things that they saw on the fireplace and chimney and what their recommendations were. I would definitely work with them again.

Gary was quick to respond to our phone call and along with a co-worker arrived on time the following day. They were extremely helpful and professional and performed the repairs and maintenance we required. Definitely would use them again for chimney and fireplace issues.

They came in with their tarps and set up. We have used them in the past and been very satisfied. When done, they left a mess on the hearth. I called and they said other people often have dirty hearths as if this was normal. I told him we do not. When it came time to pay we were stunned at the price and the increase. They were charging $150; we reminded them of our Angie's List discount of 8%. This would take off $12; they took off $10. Ultimately, we paid $150 even money which included the tax that was not figured correctly at 6.5%. We have used this company since 2011, 2011 - $118.53 2012 - $118.53 2013 - $123.92 2014 - cannot locate invoice but service was performed 2015 - $150 When we asked about the tremendous price increase, they replied that's the way it is. It was not the owner that had been there in the years past. Maybe this was a new regime. Ultimately, we are not satisfied.

Gary was prompt in contacting me to schedule my appointment and provided pricing over the phone, He arrived on time with an assistant. They inspected the chimney and gave me a quote to clean which was the same as the one on the phone. He also shared with me the worst-case scenario and pricing. Gary is very professional and spent enough time with me to help me understand what goes on with a chimney and how to maintain it properly. Very happy with the service and will use and recommend this company in the future. SLH (Avon Lake)