CARPET CAPITOL

The owner and staff are professional, knowledgeable and personable. The prices are reasonable and they have a large selection of flooring, from lower quality to top of the line and lots in between. The installer was punctual and friendly. The result is a fantastic looking room for an affordable cost. We will definitely use them again for an area rug, since they offer binding services as well.

Excellent company. Great price and service. Expert installation.

I did a lot of looking, pricing, measuring, getting quotes; and in the end, Carpet Capitol was fantastic on final cost and also the wide range of selection, and the quality of the carpet I chose. I was never pressured to do anything. I took my approximate measurements to their warehouse/store, and received quick, courteous service. I explained what kind of carpet I was looking for and they showed me many options, including a large selection of rolled remnants. I am so happy I found them online and enjoyed reading the long family history and pictures of when Josh's grandfather started the business. While I was there, Josh told me that a couple of their installers have worked there for over 20 years. That gave me a secure feeling that the work would be done right. He gave me a written estimate, based on the carpet I chose and the approximate measurements I provided. He then scheduled a home visit to see where the carpet would be installed, and to confirm the measurements. The person who scheduled the appointments, Tammy, was also very helpful, especially when I had to reschedule the installation, because of a septic pipe leak. The installer, Robin, was very polite, clean, and efficient in that he went straight to work, and worked really hard until the job was done. The installation went smoothly and the end result was absolutely beautiful. I am so glad that I went to their location and picked out my own carpet instead of choosing from a few samples brought to my house. I never knew how big the selection could be! And I have no doubt that I will buy from Capet Capitol the next time I need any type of flooring. They do everything!

After the remnants of Hurricane Sandy hit Cleveland, our finished basement was flooded. I looked at Home Depot, and some of the big name carpet places, but before I pulled the trigger on any of that I got a recommendation from my brother-in-law to check this place out. It is in midtown Cleveland, and it feels a bit more like a warehouse than a showroom, but there is a good reason for that. They don't spend a lot of money on advertising, a fancy showroom, or other frivolities, and you reap the benefits of that. The prices are terrific and the service is unbeatable. Josh Cohen worked with us, and he is the kind of guy you wish you could work with on every project. He was extremely helpful and gave honest answers, but never pressured us on anything we didn't want. After we went to the showroom and picked out the carpet, Josh came out to our house the next day and measured precisely. I believe we went in on a Friday, and it was installed by the next Wednesday, which was awesome. If I had bought at Home Depot I would have been waiting nearly a month. The guys who installed it were great; they have been one of Carpet Capitol's crews for something like 30 years they said. I have nothing but good things to say about the whole experience. What a great price for a whole basement of wall-to-wall carpeting. As a side note, Josh is a pretty talented artist. Not only does he run the main carpet business, he also creates rug art. A unique and extremely neat skill, he can create nearly anything you have in mind. I particularly enjoyed the Star Wars rug you see on his website, but that's just me.

They have a warehouse with a good selection of discounted carpet remnants - limited quantities of each style, but still a good selection at a range of prices and they get new supply regularly. Josh was very professional, knowledgeable, and a pleasure to work with. The installers were friendly and professional and cleaned up throughly after completing the work. This is a great place to find carpet at a reasonable price.

The installation crew was great. Laid the carpet perfectly!

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Went to their wharehouse showroom and was impressed not by the fancy digs, it is a wharehouse, but by the polite and knowledgable people who served us. They found a carpet that we were looking for at a better price and installed it with care and professionalism. The only glitch occurred when they were unable to install on the preferred date because the factory shipped the wrong carpet to them. Turns out the manufacturer had mislabeled the carpet at the factory. Other than that we have nothing but good words for Carpet Capitol.

I will NEVER go to a big box store after this experience. The service was incredible and I found the prices very reasonable. It was one of my most pleasant retail experiences ever! This is a family business - about 100 years old. I feel good about supporting it, but I feel better about how the experience was for me - easy, pleasant, affordable, quality. The store isn't in a super neighborhood, but once you are in the parking lot, it's fine. Definately worth the trip. We're going to have them do some installed carpet in a less trafficed area of the house, and I'm not at all nervous. His installation teams have been with them for over 30 years - he said he doesn't know what he's going to do when they retire!