Cardinal Maids

Description of Work: On Tuesday September 8, 2015 I had a scheduled cleaning appointment at 9:00 a.m. the crew did not show up until 11:30 a.m.Cardinal Maids did call and say that the crew would be late. The two person crew met me with handshakes and a good feeling as to how the day was going to proceed. The first hour the male crew member was in and out of the bathroom as he was not feeling well. As work proceeded things were not progressing as I had hoped and I questioned the crew about a few problems and missed tasks that I expected to be done. After I talked to the crew about what cleaning package they were preforming they told me that they were doing a less expensive package than I had paid for. I called Cardinal Maids to clarify as to what I paid for and ask about the quality of work being preformed. Cardinal Maids called the crew to instruct them I paid for a deep cleaning. I showed them some of the things they missed or glossed over and they took care of the few problems I addressed. A few minutes later they informed me that I didn't like their work and they were leaving. I called Angie's List to stop payment but was told that wasn't allowed. So I started a complaint against Cardinal Maids and called Cardinal Maids to tell them so. They promised to send a new team out the next day. The second crew was extremely pleasant and went to work right away correcting what was not done properly the day before. They worked very hard to try and make me happy but they missed some of the requests that I made like to vacuum the cold air return grilles and to scrub a couple spots on the tile floors that needed more than a mop or hand wash. They did make a bad situation better. But again things I asked to be done were not completed. I'm sure that if I asked them to redo the things I was not happy about they would have complied. But most of the things I did not notice until after they left. I failed to mention that there was something spilled on the floor that made it extremely slippery and I unfortunately slipped and fell extremely hard and hurt my hip and shoulder. The crew came to my aid but did not immediately wash the floor and I almost fell again. The second crew was nice and tried to please, but fell short of my expectations. I fell that the Cardinal Maids $400.00 deep cleaning package is misrepresented and should be spelled out better in your ads. I do blame myself for not doing my due diligence in finding out more about the service I purchased before I bought it. It was an expensive lesson to me. John R. Briggs

Description of Work: VERY PLEASED.....

Description of Work: .

Description of Work: .

Description of Work: My wife & I are very pleased.

Description of Work: They did not call to confirm my appointment. I gave them my number to confirm that they would be coming today, but they did not. They did message me about needing my email, but that was days after the initial correspondence and that was on angieslist.com. They did offer to come sometime next, but I needed their services for this weekend. They should have called once they realized that I did not send the email.

Description of Work: They asked & listened when discussing the areas I wanted their full attention to clean. Very thorough & asked for feedback. Very nice, respectful, & competent. I would use them again.

Description of Work: We had scheduled the appointment for 8:30am, they called to tell us they would be late, arrived at 9:00am. All went very well, we would definitely hire them again. We do not hold the late arrival against them.

Description of Work: I have an older relative with 4 cats who was going into the hospital. I wanted the house cleaned before her return. I asked for a deep cleaning that included washing woodwork. Two people worked for a bit over 3 hours and had the house looking and smelling great.

Description of Work: I had 2 maids for 2 hours. 1 each male and female. in presence of both, I stated that I wanted the grease buildup from between, behind, below, and on top of the fridge and stove cleaned. also the walls behind both. they were pulled out and ready. also wanted the bathrooms done and the cobwebs swept from a vaulted ceiling that was approx. 20 ft from floor but inaccessible by ladder. only one bathroom was done, but done well. the top of the fridge wasn't done and when pointed out to them, was done hastily and still sticky when time was up. walls behind not touched and unable to do cobwebs as had no equip to do so. both were very pleasant and professional but the quality of the work done in the kitchen and the quantity for the time allowed far from adequate.

Description of Work: They cleaned the house thoroughly. I was so impressed I have signed up to have them come regularly.

Description of Work: .